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Capital Honda
Okemos, MI
71 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 71 reviews
May 10, 2025
I have never had an issue with a Honda dealership until now, my father visited this dealership and it has been a mess. Questions can never be answered accurately and it seems like they just don’t want to d now, my father visited this dealership and it has been a mess. Questions can never be answered accurately and it seems like they just don’t want to do their job. He went in for a recall and the windshield fluid was not topped off, he mentioned another issue regarding some noise in the A/C and it was disregarded. And the most concerning issue some lid or something that had to be screwed on underneath the vehicle (I do not know what it is called) was not screwed on correctly and now mid-drive to another state on the highway those screws fell off and the lid is barely hanging on. This is beyond unacceptable and mediocre work at most. I expected more from a supposedly reputable dealership. Do better and hire people that are actually willing to do their job CORRECTLY. More
by Ni.urka2008
Employees Worked With
Lee Stevenson
March 08, 2025
Loyal Honda owner for several decades. Have been very happy with service at Capital Honda over the years, but had a very negative experience when we went in to purchase a new vehicle rece Have been very happy with service at Capital Honda over the years, but had a very negative experience when we went in to purchase a new vehicle recently. Justin spoke only to my husband and not to me at all, completely ignoring me although the new car was for my primary use. He did not say two words to me after I introduced myself. He was rushed in general, but this was blatantly sexist treatment of assuming men are the ones who know about cars and make decisions. We will probably purchase the car we looked at, but we definitely will not buy it from this dealership. More
by Car purchaser
Employees Worked With
Justin
September 07, 2024
Micah was super helpful and answered all of my questions, The dealership gave us a great deal the customer service was amazing here. Really impressed. Great place to get a car. The dealership gave us a great deal the customer service was amazing here. Really impressed. Great place to get a car. More
by biswapranita3
Employees Worked With
Micah DeMass
October 12, 2023
We have gone to Capital for our vehicles since 2002 and have always had great experiences. The Honda brand is consistently high quality in performance, style and reliability. I worked with Justin H. to com have always had great experiences. The Honda brand is consistently high quality in performance, style and reliability. I worked with Justin H. to complete the sale and he was very customer focused in his approach to our needs and wishes. He kept in touch over several months as our lease wound down, found us a Cr-V we liked and yet we never felt badgered or manipulated. We love the car and Justin worked a payment that’s just right for us. We will continue to service it at Capital as well (Thanks Mike V.!) Phil and Mike H. More
by paharner
Employees Worked With
Justin Hartges, Mike Vang, Anthony Vang
March 10, 2023
Originally stated no markup but come to find out after waiting months for the vehicle to arrive there will in fact be a markup. Where is your integrity....honestly?! Dealerships need to go the way of the waiting months for the vehicle to arrive there will in fact be a markup. Where is your integrity....honestly?! Dealerships need to go the way of the dodo bird! What purpose to you bring besides causing issues for the end customer. Pure greed and it's not needed. Another dealer to avoid until they change their sales practices. More
by Bseet
Employees Worked With
Pierce
August 22, 2022
Placed a order 4 months ago. Dealer never submitted it, nor did they contact me. Was told every excuse you can think of. Do not deal with tony! Dealer never submitted it, nor did they contact me. Was told every excuse you can think of. Do not deal with tony! More
by Marnickols
Employees Worked With
Tony
