Capital Ford of Charlotte - Service Center

Stay away from this place!!! If you need your Ford serviced, STAY AWAY FROM THIS PLACE!!!! I have a 98 F-150 with a CEL on, so I figured that I would take it to Capital Ford for a If you need your Ford serviced, STAY AWAY FROM THIS PLACE!!!! I have a 98 F-150 with a CEL on, so I figured that I would take it to Capital Ford for a full diagnostic and then do the work myself once the "experts" had told me exactly what is wrong. I had no idea that I would be dealing with a lying crook by the name of Mario Dereste. The diagnostic was supposed to be $110, but when I picked my truck up yesterday, they charged me $150. Why??? Under further investigation, Mario tells me that they had to add oil to my truck because it only had a quart in it when I brought it in. First off, I was never asked, nor did I authorize anyone to add anything or do anything to my truck besides a diagnostic. Secondly, what Mr. Dereste did not know was that less than 12 hours before dropping off my truck, I had done a full oil/filter change where I put in 6 quarts of oil, as per the manual's instructions. Did it leak out 5 quarts of oil in less than a full day? Of course not. And besides the fact that I know that didn't happen, the diagnostic report I received clearly states "NO MAJOR OIL LEAKS FOUND." I didn't even argue the issue too much because I figured $40 bucks wouldn't hurt me and it was worth the loss if it meant that I got my truck back and never had to come near Capital Ford again. What a shame! More

Satisfied Customer Capital Ford did an excellent job fixing my van. Bobby Dills was patient, understanding, and worked with me adjusting prices. Even though taking your Capital Ford did an excellent job fixing my van. Bobby Dills was patient, understanding, and worked with me adjusting prices. Even though taking your vehicle to a dealership can be expensive it was well work worth it!! Thank you, Thank you. More

Vehicle was at dealership for stalling out in the morning. Service department had my car for approximately 10 days, called me once to tell me it was ready; when we drove 45 minutes to get it, it was morning. Service department had my car for approximately 10 days, called me once to tell me it was ready; when we drove 45 minutes to get it, it was NOT ready. When I finally did get it back, $400 later, the problem reappeared the next morning. I had to go back to the dealership and demand my money be refunded. It was, minus $35 to "diagnose" my speedometer problem (needle was jumping/sticking). They told me it would cost $500 to replace DASH to solve speedometer problem. Once a fuse box/engine fan relay recall was repaired for free at another Ford dealership, my speedometer never had another problem. Also, the biggest problem with this service department was that they failed to tell me (after replacing various parts, including MAF sensor) that a WIRING HARNESS recall needed to be done to my vehicle which involved replacing the majority of the wiring in the engine. When this was finally done because I researched the recalls, another service department told me they were some of the worst wires (insulation cracking/falling off) they'd ever seen. Why did this dealership not see that? I submitted a claim to Ford after various phone calls to Customer Service, to reimburse me the $600+ I had spent at other mechanics because Young Ford had not seen this wiring problem. Eventually I did receive reimbursement. I would never recommend this service department to anyone unless its for a routine oil change or other maintenance. Anything more complicated would be a waste of time and money. More