Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Capital Ford of Charlotte
Charlotte, NC
177 Reviews
Welcome to Capital Ford Charlotte
Formerly known as Young Ford, Inc., we are the second oldest automobile dealership in Charlotte. Capital Ford of Charlotte is committed to serve both its community and its customers. We are also Charlotte's leader in Commercial and Fleet sales and service for over 30 years. Capital Ford of Charlotte, located at 5411 N Tryon St in Charlotte, North Carolina is happy to tell you that we've been serving the Huntersville, Gastonia, Hickory, and Concord, NC area.
We welcome you to our dealership to be a part of the fabulous Ford Family, a brand that has played a pivotal role in America's automobile history.
We believe that as representatives in Charlotte, North Carolina, of the Ford brand, we do justice to this grand legacy - a legacy that is a product of the pioneering efforts of this company. The same quality and care that the company puts into each of its vehicles percolates into our relationship with you.
A visit to our online dealership offers a showcase of New Vehicles or Pre-Owned Vehicles of your choice. The website also carries a section that presents special offers for the online shopper. You can also order parts or schedule service or body repair on our site. These are just a snapshot of the innumerable features on our dealership website. Browse our New Ford inventory in Charlotte and let us know how we can be of service to you today.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 3:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 177 reviews
October 08, 2015
Very satisfied I have wonderful service. Allen and Brandon were very helpful in making sure I left with the car that I wanted. They worked with me even when the stor I have wonderful service. Allen and Brandon were very helpful in making sure I left with the car that I wanted. They worked with me even when the store closed and did not rush the process. I am very pleased with the service here and would recommend everyone that I can to come here. More
by Markia23
Employees Worked With
Brandon Brown, Ken Allen
October 07, 2015
Awesome Experience Brandi is awesome! She picked out the perfect vehicle. She is great and was very helpful. I would recommend her for anyone. She truly provided an awes Brandi is awesome! She picked out the perfect vehicle. She is great and was very helpful. I would recommend her for anyone. She truly provided an awesome experience. More
by David Robinson
Employees Worked With
Ms. Brandi Strange
October 07, 2015
Truck purchase experience James was an excellent salesmen. I would definitely recommend him to friends and family. He walked us through the different features of the truck. All James was an excellent salesmen. I would definitely recommend him to friends and family. He walked us through the different features of the truck. All questions that we asked, he was able to answer them. More
by Keith
Employees Worked With
James
October 05, 2015
Excellent Brandon was an amazing help and he took his time to make sure everything was okay with me and my process. The whole Ford family was an extreme help an Brandon was an amazing help and he took his time to make sure everything was okay with me and my process. The whole Ford family was an extreme help and gave me such a top of the line experience in buying my first car. Everyone should come to this dealership. More
by Tyeasha4
Employees Worked With
Brandon Brown, Ken Allen
October 04, 2015
My buying experience My experience with Capital Ford was a pleasant one. My salesman Brandon went above and beyond for me. He returned my calls in a prompt and professiona My experience with Capital Ford was a pleasant one. My salesman Brandon went above and beyond for me. He returned my calls in a prompt and professional way. He also was willing to stay extra time until my desk was complete. Being a retired custoner service person, when excellent service is given, that person should be recognized More
by Missann
Employees Worked With
Brandon
October 03, 2015
i got my jag They worked with me and matched my banks rates!! Andy was knowledgable on the vehicle and was honest with me. I would highly recommend this dealership They worked with me and matched my banks rates!! Andy was knowledgable on the vehicle and was honest with me. I would highly recommend this dealership!! Chris Brown More
by cbrownjr
Employees Worked With
andy templeton, ken allen
October 02, 2015
Ford Escape Jared and Ken were absolutely wonderful to deal with. They made the process easy and painless. The car I wanted was not available on the lot and Jar Jared and Ken were absolutely wonderful to deal with. They made the process easy and painless. The car I wanted was not available on the lot and Jared drove to Winston Salem and had it available the next day. More
by bkirkl01
Employees Worked With
Ken Allen and Jared Valenti
September 30, 2015
Smooth sale from start to finish Everyone that I made contact with was friendly and attentive. I appreciate that. No questions were left unanswered. The timeliness was prompt and loc Everyone that I made contact with was friendly and attentive. I appreciate that. No questions were left unanswered. The timeliness was prompt and locating my new vehicle had one glitch but it was taken care of.... I will definitely purchase from that dealership in the future! More
by Noahsgigi10
Employees Worked With
Brandon Brown
September 29, 2015
Steve Johnson from Capital Ford in Charlotte went above and I got hit on September the 10 and it was the other drivers fault.To make a long story short my car was totaled.I only had it a month.His insurance pai I got hit on September the 10 and it was the other drivers fault.To make a long story short my car was totaled.I only had it a month.His insurance paid my vehicle off but I had a balance.Well here I am with this balance by the way was high.Now who wants to give me a car now.I will tell you who Capital Ford in Charlotte NC and the wonderful wonderful people there.Especially Steve Johnson.I will be back and will tell everybody I know if you want to get a car go to Capital Ford Charlotte !!!!!!!!! More
by carchick.tina74
Employees Worked With
Steve Johnson
July 02, 2015
Keep driving by! These salesmen and finance people are a joke. Flat out liars. I would not shop there if they were giving away free cars. Unprofessional and a waste of These salesmen and finance people are a joke. Flat out liars. I would not shop there if they were giving away free cars. Unprofessional and a waste of time! If you really want a Ford look else where. More
by P. Wright
Employees Worked With
They sent multiple salesmen to try to clean up the lies
