Capital Ford of Charlotte

Awesome Experience Brandi is awesome! She picked out the perfect vehicle. She is great and was very helpful. I would recommend her for anyone. She truly provided an awes Brandi is awesome! She picked out the perfect vehicle. She is great and was very helpful. I would recommend her for anyone. She truly provided an awesome experience. More

Truck purchase experience James was an excellent salesmen. I would definitely recommend him to friends and family. He walked us through the different features of the truck. All James was an excellent salesmen. I would definitely recommend him to friends and family. He walked us through the different features of the truck. All questions that we asked, he was able to answer them. More

Excellent Brandon was an amazing help and he took his time to make sure everything was okay with me and my process. The whole Ford family was an extreme help an Brandon was an amazing help and he took his time to make sure everything was okay with me and my process. The whole Ford family was an extreme help and gave me such a top of the line experience in buying my first car. Everyone should come to this dealership. More

My buying experience My experience with Capital Ford was a pleasant one. My salesman Brandon went above and beyond for me. He returned my calls in a prompt and professiona My experience with Capital Ford was a pleasant one. My salesman Brandon went above and beyond for me. He returned my calls in a prompt and professional way. He also was willing to stay extra time until my desk was complete. Being a retired custoner service person, when excellent service is given, that person should be recognized More

i got my jag They worked with me and matched my banks rates!! Andy was knowledgable on the vehicle and was honest with me. I would highly recommend this dealership They worked with me and matched my banks rates!! Andy was knowledgable on the vehicle and was honest with me. I would highly recommend this dealership!! Chris Brown More

Ford Escape Jared and Ken were absolutely wonderful to deal with. They made the process easy and painless. The car I wanted was not available on the lot and Jar Jared and Ken were absolutely wonderful to deal with. They made the process easy and painless. The car I wanted was not available on the lot and Jared drove to Winston Salem and had it available the next day. More

Smooth sale from start to finish Everyone that I made contact with was friendly and attentive. I appreciate that. No questions were left unanswered. The timeliness was prompt and loc Everyone that I made contact with was friendly and attentive. I appreciate that. No questions were left unanswered. The timeliness was prompt and locating my new vehicle had one glitch but it was taken care of.... I will definitely purchase from that dealership in the future! More

Steve Johnson from Capital Ford in Charlotte went above and I got hit on September the 10 and it was the other drivers fault.To make a long story short my car was totaled.I only had it a month.His insurance pai I got hit on September the 10 and it was the other drivers fault.To make a long story short my car was totaled.I only had it a month.His insurance paid my vehicle off but I had a balance.Well here I am with this balance by the way was high.Now who wants to give me a car now.I will tell you who Capital Ford in Charlotte NC and the wonderful wonderful people there.Especially Steve Johnson.I will be back and will tell everybody I know if you want to get a car go to Capital Ford Charlotte !!!!!!!!! More

Keep driving by! These salesmen and finance people are a joke. Flat out liars. I would not shop there if they were giving away free cars. Unprofessional and a waste of These salesmen and finance people are a joke. Flat out liars. I would not shop there if they were giving away free cars. Unprofessional and a waste of time! If you really want a Ford look else where. More

Quick action from top management This is a follow up, correction note R/E "Haggled to death". As soon as the Executive Manager heard about a customer negative review, he called me in This is a follow up, correction note R/E "Haggled to death". As soon as the Executive Manager heard about a customer negative review, he called me in right away. He apologized for the Sales Team Leader, Mr. Allen who had hurriedly made deals that was supposed to help me, but didn't take time to explain to me how all those figures he obtained was going to impact the bottom line,' how much I was going to owe' and factor my trade in there, so I could make an informed decision on whether to trade now, or wait for a better deal. I understand it was all about the sell, but I took it personally because I wasn't given the right information I was seeking to make a choice. For that, the Executive Manager apologized. It was all a big misunderstanding because now I see everything was working, but it didn't look like it was for my good because of too many changes. As a customer, I just couldn't keep up and process everything that was going on looked to me like something was being hidden in the figures. The Executive sat down and went over all the figures with me. He couldn't find where a mistake was made. He pointed out and added up my savings in how much Ford gave which amounted to more than True Car certificate estimated, to my surprise. He also talked about the time constraints in car buying and selling has become tighter in the new markets today. He stated that if you are a nervous person, as I am, about car buying as it is a major purchase, it would be wise to call the Manager a few days before you decide to buy, tell him what you want, how much you want to pay and how long you want the contract for and he can go to work for you. That way, he can have everything all lined up, show you your options, how you can save, ect., and head for a satisfactory, easy car buying experience. That is what I wanted when I went there. I wanted information, but it is a true fact that the business is made to sell. A phone call ahead would have been better. The salesman Rick, I can't say enough about his passion for good, safe cars and standing by the product he sells. He went out of his way in professional presentation of the new car's performance on the lot, on the road and demonstrated all of it's features. He is knowledgeable, hard working, pleasant and talks about the importance of customer's safety and what is being done to protect the customer. He leaves you with a contact number to call with any questions, or concerns. He follow- up with customers to see if everything is performing to your satisfaction. Ask for Rick when you enter the show room at Capital Ford, you'll be blessed. Have a nice day. More