Capital Ford of Charlotte

Customer Service A+++ After expressing my displeasure at my car buying experience last Friday I was contacted by a manager named Kurt who listened to my concerns and opinio After expressing my displeasure at my car buying experience last Friday I was contacted by a manager named Kurt who listened to my concerns and opinions on how the whole deal went down and how it could have been made better. He righted all the past wrongs and yesterday I walked out of there a happy customer. The fact that they cared enough to contact me and listen to me means alot. And while they are a bit aways from me as far as going there for service, or maitenance for the vehicle I would recommend going there if you are in the market for a new Ford or gently used vehicle. More

Dishonest sales and management Sold 2015 Malibu and never disclosed that vehicle only had one keyfob until they handed me keys at departure after all paperwork completed including p Sold 2015 Malibu and never disclosed that vehicle only had one keyfob until they handed me keys at departure after all paperwork completed including payment More

Sold me a vehicle without disclosing a serious accident! Capitol Ford of Charlotte is a Complete ripoff! I purchased a certified Pre-owned 2014 Mustang with 4,000 miles, one owner, no accident, very clean Capitol Ford of Charlotte is a Complete ripoff! I purchased a certified Pre-owned 2014 Mustang with 4,000 miles, one owner, no accident, very clean car! What I got was a 2014 mustang that had an accident reported with another vehicle, side airbag deployed, vehicle not deemed not derivable, severe damage reported. And the only way i found this out was when I went to trade the car into another dealer a year later. And they told me the car is worth half of what I paid for it even tho I've only put on 10,000 miles on the vehicle. They went out of their way to lie to me and to make sure the vehicle was officially in my hands that they brought the vehicle that same Saturday evening at 9pm all the way to my house in Asheville NC which is two hours away, and demanded the down payment immediately. The dealership agreed to keep it on the lot for me. Now I have been trying to keep contact with Kirk - Used car manager. But after a week of giving me the runaround, according to him the only thing he CAN offer me is a maintenance plan. Capitol Ford you lied to my face. You made sure this car was off your lot ASAP. And then lied about knowing of the accident, and now you're offering me a service plan, which means you admit to the mess up you made. DO NOT do business with these people. I asked for a compensation after loosing at least $12,000 in value due to your lies and I basically was told to go screw myself. This will be posted all over the web and shared with the news channel as well. Also you will be receiving a letter from my lawyer this week unless we can come to a HONEST and REALISTIC compensation agreement on making this right. More

THIS IS THE BEST EVER CAR DEALER I HAVE EVER WORKED WITH. CAPITAL FORD IS THE BEST CAR DEALER IN CHARLOTTE, STAFF VERY KNOWLEDGEABLE, FRIENDLY CARES ABOUT YOUR NEEDS AND WANTS VERY CARING PEOPLE AND FAIR SMOO CAPITAL FORD IS THE BEST CAR DEALER IN CHARLOTTE, STAFF VERY KNOWLEDGEABLE, FRIENDLY CARES ABOUT YOUR NEEDS AND WANTS VERY CARING PEOPLE AND FAIR SMOOTH TRANSATION More

Quick and to the point I had a great salesman to help me by the name of Omar Lawrence. He is an excellent salesman. Professional, well-mannered and definitely curteous. He e I had a great salesman to help me by the name of Omar Lawrence. He is an excellent salesman. Professional, well-mannered and definitely curteous. He even has a wife who is a relative of ours. The purchase was quick and the next day i had the money from the bank to take the car home. Overall less than 2 or 3 hours to fill out all my paperwork. Please see Omar if he is available. He will make your experience a pleasent one. More

GO SEE BRANDON BROWN I had a very great experience. The customer was AWSOME! Sales person was very outstanding. THANKS BRANDON!!! You rock. Capital Ford is the best hands I had a very great experience. The customer was AWSOME! Sales person was very outstanding. THANKS BRANDON!!! You rock. Capital Ford is the best hands down More

It's all about quality of service I came to the dealership with an apathetic attitude, as most of my car buying experiences have been less than stellar - to say the least. I was greete I came to the dealership with an apathetic attitude, as most of my car buying experiences have been less than stellar - to say the least. I was greeted by Shaquiel, and after conversing with him, I quickly realized he is an ambitious, level-headed young man with a very promising future. He didn't make me feel pressured into a sale, and with the amount of time he spent getting me comfortable with the idea of purchasing a new vehicle, I knew he wasn't just blowing smoke. The process, while lengthy, was well worth it. The service was stellar, and I would recommend anyone looking for a new Ford (or any other used vehicle) to visit Capital Ford - Charlotte. It will be well worth the trip. More