Capital Ford of Charlotte

Omar was outstanding!!! Omar made our trip worth the drive and we had fun with him!! I am not a fan of buying a vehicle, nothing is ever quick, however, he made our trip wor Omar made our trip worth the drive and we had fun with him!! I am not a fan of buying a vehicle, nothing is ever quick, however, he made our trip worth it. Thank you for putting up with me and all my necessities. He was also training a new salesperson and was outstanding and patient with him. I am in customer service and very much appreciated how he took him under his wing to help him become an awesome salesperson. More

Exceed Expectations Our salesman, Jared , is outstanding. He listened to my "wish list" for a gently used F150. With his knowledge of their used inventory, he was able Our salesman, Jared , is outstanding. He listened to my "wish list" for a gently used F150. With his knowledge of their used inventory, he was able to show me several trucks that met my requirements. He knew the features of each vehicle and did a nice job of providing a plain language Quick Start for the electronics. On the finance side, Erin made quick work of the paperwork and answered all of my questions. I appreciate Capital's approach, buying from them is a positive stress-free experience. I will recommend them to friends and family. More

Ruined my car & covered it up with lies, instead of apology! I have had the worst experience at Ford these past 3 days. I get a call from one of the advisors(Samantha) the day after I had my oil changed, stating I have had the worst experience at Ford these past 3 days. I get a call from one of the advisors(Samantha) the day after I had my oil changed, stating that I needed to bring my car back due to several recalls.. I own a 2013 Ford Fusion. Capital Ford had my car in possession for two days. I received my car back on Wednesday. Thursday morning, my radio would not work, along with my alarm system and the car Bluetooth. I took my car back for Samantha to check out. She gets into my car and tries to turn the key to start and it wouldn't start the first time, I asked why did it happen, she says "oh, I didn't turn the key all the way" then proceeds to tell me that I would have to bring my car back on Monday due to the long wait they had. I had to have my car towed back on Monday de to it not starting, today (Tuesday) I get a call that I need to have a new battery and also have my radio replaced that I am having to pay out the pocket....HOWWW is it that my car was completely fine before you guys did this recall and being told just last week that my battery was fine...I then speak with the service manager Scott Shirley, who tells me that a battery can easily die while just sitting. It's awful that they are trying to cover up what they messed up, instead of apologizing about it. I am currently without my car due to this issue. So please beware of taking your car to this location. Their advisors and techs are clearly incompetent!! Currently, In the process of filing a claim through the corporate office in Michigan and contacting the better business bureau!!! More

Truck Great experience good people found the truck I was looking for at competitive price, I would recommend this place to my friends that need a new or use Great experience good people found the truck I was looking for at competitive price, I would recommend this place to my friends that need a new or used car More

Delighted. We were apprehensive after reading some of the reviews here but A.J. Franks and Cathy Hill were so helpful in answering our questions, taking photos, We were apprehensive after reading some of the reviews here but A.J. Franks and Cathy Hill were so helpful in answering our questions, taking photos, and following up on my requests so we decided to make the 900 mile trip each way and the car was everything they promised. It looks new and A.J. went beyond what you could ever expect. He was wonderful, kind, polite, patient and setting up services such as codes, Bluetooth, and explaining many things about the vehicle’s operation. We left a thrilled customer counting our blessings on the way home. The dealership folks were polite and helpful and we were treated with great courtesies. We can’t say enough good about our experience. Bless you A.J.! More

Execellent People I don't understand the negative reviews on this site! I have traded or dealt with these people on numerous occasions and they have been straight with I don't understand the negative reviews on this site! I have traded or dealt with these people on numerous occasions and they have been straight with me and done everything possible to make my experience easy. Kurt and his sales team go above and beyond to make car buying a good experience! I have traded at least 4 times and NEVER a problem! They do what they say! Kurt's sales team< Henry, Oscar, and Steve have always had a GREAT attitude when talking with them. My experience dealing with this dealership has been an awesome ride and I will continue to deal with them and refer people to them! Especially dealing with Kurt and his team! As I said Kurt is as honest as he can be with you! Kudos to this dealership! Let me pay down on this new vehicle Kurt has put me in and I WILL RETURN! NO IFS ANDS, OR BUTS!!!!!!!!!!!!!!!!BTW I AM A FORD PERSON! More

Great Expervice with sales representative Reggie Ervin. Manager Steven Johnson is a great guy. I like be to recommend people to this dealership. They always love to help their customer need and love to answ Manager Steven Johnson is a great guy. I like be to recommend people to this dealership. They always love to help their customer need and love to answer your question. Even Reggie is a new sales representative but he sounds like been with business for long time in professional way. More

Best dealership in Charlotte My sales representative Reggie Ervin was absolutely amazing. He was kind and very informative. He provides stellar service and have refeihim to severa My sales representative Reggie Ervin was absolutely amazing. He was kind and very informative. He provides stellar service and have refeihim to several family members More

Body shop I had one of the most wonderful experiences with Capital Ford. I met the fabulous and intelligent young man who had the most excellent attitude, he wa I had one of the most wonderful experiences with Capital Ford. I met the fabulous and intelligent young man who had the most excellent attitude, he was positive and professional. My car looks great!! Because of my experience I will forever refure others to come to this location. Thanks Andrew More