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Capital Eurocars

Tallahassee, FL

4.5
1,655 Reviews
Committed to our four core values of Customer Focus, Teamwork, Integrity and Growth, Crown Automotive Group is driven to excellence with every customer experience. With over 50 years in the automotive industry, our privately owned award-winning dealership group has operations in Florida, Ohio, and Tennessee and continues to seek new opportunities for growth. Each Crown Automotive dealership features an extensive selection of new, certified and meticulously inspected pre-owned vehicles with financing options for every budget. To learn more about The Better Way To Buy® visit Crown Cars.
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3705 W Tennessee St

Tallahassee, FL

32304

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Showing 1,655 reviews

June 24, 2024

If you take your vehicle in for a recall be prepared to spend at least $2000 or more. They told me they couldn't do the recall unless I got some other stuff done. I had no idea it was going to cost me almo More

by Kookierack
Service Price Transparency
Workmanship
Recommend Dealer
No
Employees Worked With
William Gilkes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2024 -

Capital Eurocars responded

TO: Kookierack Thank you for your review. Unfortunately I cannot find you in our system with the handle you used to post this review.. I would like to discuss the issues you described with you. Please contact me directly. Sincerely, Crawford Atkins General Manager

Jul 02, 2024 -

Kookierack responded

You asked to speak to me. You have my email address. My cell phone number is (850)445-5007

November 19, 2023

My daughter, a first time buyer purchased a BMW 330i. After 3 weeks of having the car the coolant light came on. We made contact with the service Dept., brought the car in, they didn’t give her a loaner More

by shkt_knight
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Crawford Atkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Gruen
Nov 21, 2023 -

Capital Eurocars responded

Dear shkt_knight, Thank you for your review and for the communication regarding your daughter’s vehicle. Unfortunately, there are a few things below that are not quite accurate and some items that have been left out. Please let me clear some of these things up a bit. The first time we saw your daughter’s car, after she purchased it, she had driven almost three thousand miles and had run it so hot that the hoses and plastic pieces were white. We explained at this time how important it is to not drive a vehicle with a coolant light on. We assisted with the cost of this repair. The second time your daughter brought her car in for service she had driven it over seven thousand miles. We diagnosed the car, gave an estimate, then gave a very large discount on the repair (75%). During much of this time your daughter was in a loaner car. The only time we asked for the loaner car to be returned was when she declined the cost to repair ($400) and declined the offer to purchase the car. It has come to my attention that your daughter purchased an extended warranty on the car, not from us. This was never mentioned in prior conversations. As stated before we did offer to purchase the car from your daughter, we did take the over seven thousand miles driven into consideration. The purchase price included Capital paying for the current repair. So, no cost to your daughter. We continue to be interested in helping your daughter. She is professional, polite, and a very kind person. As for your contact with me and the rest of the staff at Capital… You emailed me on Monday the 13th at 2:03 PM, by 3:00 PM you had visited all three stores, in your sheriff’s uniform. Unfortunately, I was in meetings at that time. I was never “dodging” you, there was no reason for me to. As I said in my email back to you, at 3:13 PM, I would not be able to speak with you regarding your daughter’s car and/or purchase without her authorization. I recommended in that email that you simply reply to all when you request the authorization from your daughter and that she reply to all with confirmation. This never happened. In your capacity I am certain that you understand privacy laws and how important it is for protocol to be followed. Shkt_knight, I am happy to report that your daughter has a warranty for this vehicle, and we were able to get approval from them today to cover this issue. We look forward to assisting your daughter in the future. Best regards, Crawford E. Atkins, Jr. Vice President and General Manager

Nov 21, 2023 -

shkt_knight responded

I’m sorry but my daughter did not drive the car until it was hot. The first time the car indicated that there was an issue with the coolant, she pulled over immediately. So if anything was melted as you stated it was like that when she bought it, because we made contact with the service department and brought the car in. The second time the car told her to stop and pull over and had the car towed in. She pulled over both times. Jessica a service advisor had told her that the car had previously ran hot before she purchased it. So you are not telling the truth sir. You should check with the service department before you submit a statement that is not true!! Because I’m almost certain that if she caused those damages, she would’ve had to pay for them. She didn’t, y’all covered the cost. Joe Gruen even stated that she did not die so when we all were on the phone. As for you trying to highlight the mileage that was driven is irrelevant, because it’s her primary vehicle it’s going to have miles. Doesn’t matter if she had driven the car 3-10,000 the car was bought with preexisting issues that should’ve been addressed before putting it on the lot for sale. Sir I had to visit you in my uniform, because I had to get off from work due to the lack of response she was getting from you or anyone at the dealership. I work from 4:30 am to 5:30 pm. Whether I was in uniform or not we needed answers that we were not getting answers for. My daughter is 22 years old and doesn’t understand that aspect of dealing with those type issues, so I’m her voice until she understands! I totally understand the privacy laws very well, however in the beginning we began communicating without her consent. You, myself, and Mr. Joe I have emails, if needed, because it totally wasn’t an issue discussing my daughter’s situation then. If it was so much of a privacy issue, you clearly just detailed everything on a public platform. I’m so glad that you found time to respond to a review, but not to the issue that was at hand. Have a blessed day and Happy Holidays.

Nov 24, 2023 -

Capital Eurocars responded

TO: shkt_knight Once your daughter’s vehicle was approved, we provided her with a rental car at our expense to lessen her inconvenience during the repair. We finished the work on her vehicle yesterday and informed her that it was ready for pick-up. We did a complete Quality Control check to confirm everything was completed. There is no cost to your daughter, as her extended warranty covers the repair. We also paid for her deductible. Sincerely, Crawford E. Atkins, Jr. Vice President & General Manager

August 07, 2023

No response to my question or inquiry. Apparently too good for a cash purchase. Even if they had the best offer on the planet I’d tell them to pound sand. Definitely showed their level of More

by smheard
Recommend Dealer
No
Employees Worked With
None
Oct 06, 2023 -

Capital Eurocars responded

TO: smheard Thank you for your review, and I apologize that you feel we were not responsive. During my review, I found an internet lead I believe is yours, based on last name and first initial. This lead came in on 7/28/23 at 11:03 AM, and we responded to this lead via email at 11:58 AM with a second response at 1:34 PM. Neither email of the emails we sent received an answer even though they showed as opened. We did not call since you did not provide a phone number. We would be happy to assist you if you are still seeking information on a vehicle. You are welcome to contact me directly. Sincerely, Crawford Atkins General Manager

April 18, 2023

I have purchased or leased numerous luxury vehicles over the past 4 decades and have had uniformly great experiences until this dealership. The car in question is a Porsche Taycan and was there for recall i More

by JAMES@COMANPROPERTIES.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jennifer Alberti
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2023 -

Capital Eurocars responded

Mr. James@ComanProperties.com, Thank you for taking the time to share your experience with us. I do apologize that all didn’t go as well as we expect. Mechanical issues can arise with highly technical cars and on rare occasions the issues aren’t resolved as easily as we’d like. I know that we offered to correct the issue, but also understand it is your place to accept or decline that offer. I am happy to know that Porsche Financial Services was able to assist you with your lease end needs, without the need to travel. I know that was much more convenient for you. Unfortunately, we are not given the same latitude with lease end vehicles, especially those that we did not originate the lease. I am happy to report that we are building a new Porsche stand alone facility that is to the latest Porsche standard and is much more aligned to what Porsche customers have come to expect. That process is under way as we speak. I hope in the future you give us another opportunity to earn your business. If I can ever be of assistance, please let me know. Sincerely, Crawford E. Atkins, Jr. Vice President & General Manager

February 28, 2023

I have had my volvo for three years. I have allowed no other service department to provide service other than capital euro cars. Money is not a problem. Whatever they recomended for my c More

by alwazagator
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Crawford Atkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Gruen
1.0
This rating includes all reviews, with more weight given to recent reviews.
Parke L. Stafford
1.0
This rating includes all reviews, with more weight given to recent reviews.
Lorraine Head
1.0
This rating includes all reviews, with more weight given to recent reviews.
Angus Thomas
1.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Trozzo
1.0
This rating includes all reviews, with more weight given to recent reviews.
William Gilkes
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris London
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Suppa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Johnson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2023 -

Capital Eurocars responded

To: alwazagator Thank you for posting your review. We cannot address the issues you have brought up without further information. Please contact me directly so that we can discuss this. Sincerely, Nick Tinaro Service Manager

Mar 07, 2023 -

alwazagator responded

I have left messages for a return call in regards to concerns about my vehcle and have not received a call back for both service manager and service representative.Cameron is no longer there and Ryan who has taken his place does not return any calls that are left for him. So I am not certain how to handle this issue because phone calls dont seem to get a response. Do you have a direct number that I may be able to get in touch with you directly. Thank you

Mar 09, 2023 -

Capital Eurocars responded

To: alwazagator Please phone me directly at 850-205-2356. Sincerely, Nick Tinaro Service Manager

December 24, 2022

Michael Tizzani was a GREAT help. GREAT price on used 2021 X5. Stayed late to explain all the technology of this vehicle. Couldn’t ask for any better !! More

by Robbiejones76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Tizzani
November 13, 2022

Great service by Claude. And Capital Eurocars team . Thank you for your help and your follow up More

by Jimbeasley850
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claude Rabbath
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2022

Capital Euro Cars did not fail to impress! Always going above and beyond to make you feel Welcomed and cared about. Claude went out of his way to find my perfect car and get me the best price. More

by linbarr1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Claude Rabbath
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris London
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 14, 2022

Jessica Wade was helpful for me to get my first sprinter van at times I thought I would not get it because the banks had rejected me but she said she would get it and I believe. Thanks Jessica More

by zionigates
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris London
5.0
This rating includes all reviews, with more weight given to recent reviews.
Al Suppa
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 13, 2022

Great customer service. Quick and efficient. No hassle. Joe Trozxo was wonderful to work with! More

by Cfeely01
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Joe Trozzo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Capital Eurocars responded

Thank you so much for your positive review! Offering quality and efficient service is so important to us, and we are glad that Joe provided you with nothing less It is our pleasure to serve you and your automotive needs in any way possible. Safe travels!

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