Capital City Subaru
Concord, NH
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48 Reviews of Capital City Subaru
I purchased a 2011 Subaru Outback from Capital City Subaru on 12/31/23. I needed a vehicle right away as my Volvo needed yet more expensive repairs. I spoke with Brett Cushing, Sales Consultant. Subaru on 12/31/23. I needed a vehicle right away as my Volvo needed yet more expensive repairs. I spoke with Brett Cushing, Sales Consultant. He said they had a 2011 Subaru Outback that was just traded in. He said if I don't purchase it, it would just go to auction. (I was an auto claims adjuster for 30 years which included handling total losses and having contact with salvage yards. My guess is that the auction house would have paid $3,000 at most for the vehicle.) He went and spoke with the manager, Shawn Ramos, Sr., and came back with a price of $9,000. The vehicle had a little less than 149,826 miles on it. In this 1 yr 3 months I have put 10,000 miles on the vehicle. It now has 160K miles on it. Not long after purchasing the Subaru, it was clear to me why the vehicle was traded in. It needed brakes and rotors, a wheel bearing, cv axle, battery, and ball joints on both sides, Also all of the doors won't stay open and each one will keep closing when trying to put things in the vehicle, i.e. groceries. How much for all of these repairs? About $5,500.00. I had all of the repairs done except for the doors and I did get a 2nd opinion for the repairs. More
Just bought our 5th Outback. Great dealer and excellent service department. Bri is the best; Jim and Josh in service are terrific. Highly recommend. Great dealer and excellent service department. Bri is the best; Jim and Josh in service are terrific. Highly recommend. More
Just purchased at 2020 Outback XT Onyx and can't say enough good things about all of the staff here at Capital city Subaru. From the sales rep colby to the used car manager Shawn and the business manage enough good things about all of the staff here at Capital city Subaru. From the sales rep colby to the used car manager Shawn and the business manager Al. It was an absolute pleasure to work with you through the simple easy process that you make it. I actually work in the industry and can't say enough great things about this dealership. Highly recommend!!!!! THANK YOU More
We all know times are tough with the new vehicle shortages. Ed Reilly Subaru was very accommodating when helping me purchase my new Subaru. They walked me through every step and contacted me during shortages. Ed Reilly Subaru was very accommodating when helping me purchase my new Subaru. They walked me through every step and contacted me during the entire process to keep me informed of any and all changes. I would highly recommend using them for any buying needs! Zakk the General Sales Manager, Bri the Sales Manager and Al the Business Manager we're all friendly and helpful. Make Ed Reilly Subaru your dealership because they treat you like family! More
The trip started out as "just looking" and ended up as a purchase day! Mainly because of the sales staff and also because of the products being presented. I had heard good things about this dealership and purchase day! Mainly because of the sales staff and also because of the products being presented. I had heard good things about this dealership and they were on target. I am happy with my new car and also with the way the dealer stays in touch. Emma McNeil was the person that explained things to me and answered a lot of questions. I felt that she was very knowledgeable about the product line and could convey the information in terms an old duffer like myself could understand! Thank you! More
I had a wonderful experience when trading in my first leased Subaru with Ed Reilly. The sales team was friendly, not pushy and very efficient. The financial piece took no time and I in an out in a litt leased Subaru with Ed Reilly. The sales team was friendly, not pushy and very efficient. The financial piece took no time and I in an out in a little over and hour. They have a great service department too, which helped me decide on purchasing from Ed Reilly Subaru More
Purchasing a Subaru Impreza As a Subaru owner since the 1980's, what I look for is transparency and attention to straightforward discussion instead of game-playing about price or As a Subaru owner since the 1980's, what I look for is transparency and attention to straightforward discussion instead of game-playing about price or the old "come back if you get a better offer and we'll see what we can do." Mel gave me details about the two cars I identified after checking out what was on the lot, then showed me the one I preferred. He answered my questions, understanding that I did not seek a hard sell. After the price discussion and my saying I'd decide before the end of the week, again there was no hard sell, just an e mail to see if I had additional questions. The paperwork was efficient, and the tone when I picked up the car was professional and celebratory - for both me and them. I liked the fact that I was treated as I asked to be treated, and I knew already that this dealership will continue to meet whatever needs I have about my car. Nancy More
It was so easy! This dealership made the sales process so easy. They gave me the most money for my car that I traded. They guided me in understanding what vehicle w This dealership made the sales process so easy. They gave me the most money for my car that I traded. They guided me in understanding what vehicle would be best for my needs and budget. There was no pressure here. Al, the finance manager, was very patient and, again, no pressure. When I picked up my car, Derek explained everything to me about the car. He has called me to make sure I didn’t have any questions. Overall, I can say; I was pleasantly surprised at how well I was treated. I actually enjoyed the whole process. More
This dealership deserves a 10 Star rating I have never owned a Subaru and the Forester is destined to be beyond expectations. I haven't been this excited about owning a vehicle since my first I have never owned a Subaru and the Forester is destined to be beyond expectations. I haven't been this excited about owning a vehicle since my first which was 1969 German Opel. The customer service from the salespeople, finance personnel, and service department has been exemplary. I look forward to a long relationship. Their patience and explanations regarding questions and confusion were answered kindly. Thank you so very much to all and your name will be shared frequently as the dealership to contact before making any decision regarding a new or used vehicle. Marilyn More