Capital Chrysler Jeep Dodge of Garner

The customer service at this dealership is terrible! Having dealt with the service advisors Chad W. and Joe S. while at their Service department I can definitely say that customer service is not their p Having dealt with the service advisors Chad W. and Joe S. while at their Service department I can definitely say that customer service is not their priority. Chad W. became very hostile towards me without so much as even having the courtesy of greeting me, Chad immediately became hostile and aggressive when I approached him about the vehicle that was at their service center, exclaiming that "Nothing is going to happen until I get paid", when the only thing I had requested was to retrieve some information from the vehicle. Seeing how aggressive Chad was becoming I decided to ask for the service manager, to which I was met with great hesitation and a feeling that they were attempting to hide or prevent me from speaking with the service manager. Multiple times I asked to speak to the service manager or if I could get his business card, to which Joe and Chad both exclaimed they did not have such information and if I would like I could find it on the website. With no help from either of the two in regards to reaching the service manager I asked if I could speak with the finance manager, again to which I was given the run around on and apparently no one knew who that was or how I can get in contact with him. After going out into the service lane asking for the service manager I was presented with more questions as to why, who are you and what do you want, it was only then that the gentleman in the hat went the another part of the store and came back with the service managers information. He mentioned that the service manager was not available. I returned to the lobby and while on the phone the service advisor Joe S. Thought it would be a great idea to yell at me while I was having a conversation on the phone in regards to the poor customer service I was receiving at the dealership. Joe S. Thought it would be a great idea to continue to speak over me and raise his voice as I continued with the conversation, apparently he became irrate that I had mentioned the horrible time I was having at this dealership while simply trying to get information from the vehicle. The car could not start and it could not be driven away, nor had I arrived with a tow truck, so there was no way I was leaving with the car. I would not recommend anyone service their vehicles there, and I would highly suggest any technicians find a new place to work because your service advisors are not looking out for your best interest by treating customers in the way they do, this will definitely cause customers to look else where for their service and maintenance needs. More

Excellent experience. They treated me very well and they helped me a lot with the purchase of my car. I will recommend the place to someone to buy a car. helped me a lot with the purchase of my car. I will recommend the place to someone to buy a car. More

Great Service Team, always bring my vehicles here for service! Scheduling is fast and easy, receive appointment texts as reminders, RO’s are explained and no work is ever performed outside the scheduled service! Scheduling is fast and easy, receive appointment texts as reminders, RO’s are explained and no work is ever performed outside the scheduled visit until reviewed with me. Well oiled machine More

We take both our Jeep’s to Capital. Service is always professional, courteous and a pleasant. Wouldn’t go anywhere else. From sales to service you can’t go wrong. professional, courteous and a pleasant. Wouldn’t go anywhere else. From sales to service you can’t go wrong. More

Quick & friendly service at Capital Jeep. Car was serviced, received good feedback & recommendations. Planning to have additional items performed next trip. It was a pleasure to visit. serviced, received good feedback & recommendations. Planning to have additional items performed next trip. It was a pleasure to visit. More

Good service on Jeep for oil change and tire rotation. Service staff was excellent in addressing needs and extra work requested. Service area was clean and staff took care of all my issues. Service staff was excellent in addressing needs and extra work requested. Service area was clean and staff took care of all my issues. More

Great dependable service. We have a fleet of vehicles and we are always pleased of the service we receive. Great people and fair prices. Highly recommended we are always pleased of the service we receive. Great people and fair prices. Highly recommended More

Horrible experience. Won’t ever go back. Bought my 6th vehicle from them and it was a lemon. Leaked, mold grew inside and they couldn’t get the parts to fix it. Tried to fix it and installed a broken pa vehicle from them and it was a lemon. Leaked, mold grew inside and they couldn’t get the parts to fix it. Tried to fix it and installed a broken part and scratched up my truck in the process. Service referred me to Sales to replace the vehicle. Sales referred me back to Service. Contacted RAM Care/ FCA and they refused to help because they said the dealership was still working with me. Dealership couldn’t get correct part for 2 months. Awful product and awful service behind the product. And, to top it all off, I was called a liar by a staff member for a mistake between them and RAM Care. More

Excellent service. Provided me with mask when I forgot mine. Clearly explained the multi point system and how it pertained to me. This was my first visit to this dealership and I was pleased with the hel mine. Clearly explained the multi point system and how it pertained to me. This was my first visit to this dealership and I was pleased with the helpfulness and warmth of the service advisor. Actually all of the employees at this locale were very welcoming. More

Went today 02/13/21 for oil service and everything was good took about 40 mins great customer service for Stephanie she got me in and out.. good took about 40 mins great customer service for Stephanie she got me in and out.. More