Capital Chevrolet GMC of Lexington - Service Center

Horrible. Car not fixed. Charged $1800. Tried to charge $2600.00. Kept a week. Promised a loaner. No loaner given after being told there were two the nigh Car not fixed. Charged $1800. Tried to charge $2600.00. Kept a week. Promised a loaner. No loaner given after being told there were two the night before closing. Not offered supposedly broken part. Doubt if it was ever broken since car not fixed. Communication horrible. I had to call them More

For the part things went pretty smoothly. Getting some of the paperwork was a little shaky due to the salesman not being real savvy on his technical knowledge with sending documents, outside Getting some of the paperwork was a little shaky due to the salesman not being real savvy on his technical knowledge with sending documents, outside of that it all went well. The gentleman that delivered the vehicle was very polite and friendly. He allowed me and my wife a decent test drive before any paperwork was signed. I was really nervous about buying a vehicle w/out seeing or test driving but Capital made it very easy. More

Very friendly and accurate good service they explain to you what what is the problem good service you what what is the problem good service More

Service department was great. Communication was always there. Work on our vehicle was completed quickly. I will always take my trucks to them. Communication was always there. Work on our vehicle was completed quickly. I will always take my trucks to them. More

Toni is the best service advisor i have ever had, the quality of service is unmatched in this area. Thanks quality of service is unmatched in this area. Thanks More

When you carry vehical to get repaired they should know when they tare down what is needed. Instead keep calling and giving different price and it's higher each time. Not good business when they tare down what is needed. Instead keep calling and giving different price and it's higher each time. Not good business More

Good customer service at this dealership. Great and fast service. Toni is very caring and nice. Great and fast service. Toni is very caring and nice. More

Service Department was not helpful in getting my car repaired right the first time and then after getting me to have $3200 worth of repair we continued having the same problems to have them again ask us repaired right the first time and then after getting me to have $3200 worth of repair we continued having the same problems to have them again ask us to spend another $3900 for repairs. After voicing my frustration over them not getting it fixed the first time I was basically told they would not fix it either. If I had known the car would need $7800 worth of repair which is way more than the car was worth up front I would not have had any repairs made. Very unprofessional Service Manager that kept cutting me off and didn’t want to listen to my concerns, but rather tell me why they were incompetent. I will never consider buying or having a car repaired at this dealership. More

Repeat repair done right so far. They made sure everything was working as it should. They made sure everything was working as it should. More

I would not recommend buying anything from this place! ! Very poor communication, problems with a truck I just bought a week ago!! Now I am trying to get these problems resolved and the communication is ev ! Very poor communication, problems with a truck I just bought a week ago!! Now I am trying to get these problems resolved and the communication is even more terrible! Then I get a call saying it’s going to call over $13,000 to fix the truck after they just sold it to me. This is a terrible dealership and I would not recommend it to anyone and I will be contacting the better business bureau, and I will also be contacting a new outlet to let them know how I was done! More