Capistrano Volkswagen - Service Center

Capistrano VW is by far the best dealership in Southern California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars o California. Their family atmosphere and friendly associates make visiting this dealership a pleasure. I love the fact that they have VW rental cars on site and you don't have to go through the Enterprise rental car BS when you take your car in for service... I would definitely recommend Capo VW for sales and service. In sales Buddy is the man and in service Ken is the man.. Thank you Capistrano VW for being sooo awesome !!!! If it were not for you Capo VW, I wouldn’t own a VW product. More

No one at the dealership answers the phone including the receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude receptionist. The one time I did get through to the front desk, it was shortly after 4:00pm to check on my car, Michelle answered, she was very rude and spoke with a bad attitude. I simply asked for Brent (whom I was dealing with in service) she said "He's in the meeting just like everybody else!" When I finally did get through I was put on hold and told that they were checking the status on my car. I held for 25 minutes and when Brent got on the phone he had no idea what I was holding for. There is a general feeling of UNfriendliness in the service dept. Brents body language indicated he was unhappy and acted as if I was a waste of his time. I needed a couple of things looked at on my car one of which was an oil leak. Brent stated that the techs couldn’t see a leak because there was mud/dirt under the car. I wonder if they had cleaned the dirt off if they could have found the leak. In my opinion an oil leak is very serious and could cause serious engine damage. I have yet to pick-up my car and hope for better treatment. Horrible customer service at this dealership. I will NOT return and will NOT recommend. More