Capistrano Volkswagen - Service Center

Two faces of vw dealer Everything looked and sound fair until I needed service. ". If anything goes wrong just bring it to us and we will fix it for you". The finance pers Everything looked and sound fair until I needed service. ". If anything goes wrong just bring it to us and we will fix it for you". The finance person told me. When I brought it back for a problem with one of the windows, everything changed. They are not FRIENDLY anymore. I end up bringing the car to another VW dealer only to find out that my warranty expired in February 2014. The car is 2012, has 29K miles. Why is the warranty expired? It has 3 years or 36K miles warranty. It was sold originally in February 2011, the 3 year warranty expired in February 2014. I bought it in December. 2013. I only had 2 months of warranty but no one told me that. Very convenient ... FOR THEM! That is cheating. I will never buy from these people again. More

Hi Cory- I left a message on your recorder today regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect informati regarding my experience this morning with Mike. Unfortunately, I was not able to do the service on my car today after being given incorrect information (which is not the real issue) and the total disregard for customer service by Mr. Hollbrook. This is not the first time I have received substandard service from Mike. I had an issue with my tire last year that resulted in me going to GoodYear to have the tire repaired after Mike would not even inspect it. I do not think Mike represents VW or your dealership in a courteous, professional or interested manner-In fact, his actions reflect an "I could care less" attitude. As I explained on my recorded message to you- I will no londer use your dealership, but as a business owner myself, I though you should know why. I am also going to log these complaints on the VW website as well as Yelp and any other "customer satisfaction" web sites. After two years of terrible customer service, I think something should be done to help Mike either change his attitude, or move on to a job he likes better. Sincerely, Anne McGraw More

I have been a customer of seven different VW dealers in the last 10 years. I am on my second VW car and I love it. This dealership and its staff are the best in the business. They should really be a nat the last 10 years. I am on my second VW car and I love it. This dealership and its staff are the best in the business. They should really be a national training facility for every car dealership. They are honest, polite, helpful, and everything you would ever want in a dealer. They even welcome dogs! Corey the manager is great. See April in sales if you need a car. Mike and Ken in the service department are so accommodating and helpful. What ever your problem is, they will fix it with the least amount of hassle to you. They even wash your car when you stop by for any reason! More

Capo VW is the only place I go to for service. They are always truthful about what my car does or does not need done. They never try to upsell me on a service that I do not need, and they are never trying always truthful about what my car does or does not need done. They never try to upsell me on a service that I do not need, and they are never trying to convince me to trade in my car for a newer model when I am waiting for the work to be done. I have had nothing but good feelings when I walk into the service department. The men are easy to talk to and break things down into simpler terms for me, I adore these servicemen, thank you Capo VW!! More

Everything was great until I received this rebate from VW that should have applied to my last service visitin January 2012. Neither Greg, nor Cory nor Miles have responded to my correpondence. Too busy? Plea that should have applied to my last service visitin January 2012. Neither Greg, nor Cory nor Miles have responded to my correpondence. Too busy? Please don't forward the VW rebates to your customers if you don't want to honor them. Thanks, Vincent Roquebert More

Everyone there is really nice. My salesman was great when I bought the car. My service advisor was really nice and very informative when I got my oil changed today. They even washed my car at the serv when I bought the car. My service advisor was really nice and very informative when I got my oil changed today. They even washed my car at the service appt. for me. My first oil change was free. I love this dealership, and I would recommend it to everyone. More

We dad a very good experience when buying our new 2011 VW Jetta SportWagon TDI at Capistrano Volkswagon. We met The General Manager Gary Willenborg at a Car Show last weekend in San Clemente Ca., they were Jetta SportWagon TDI at Capistrano Volkswagon. We met The General Manager Gary Willenborg at a Car Show last weekend in San Clemente Ca., they were the sponsor of the event. Were were so impressed with the way Gary presented the VW and particlarly the TDI Jetta Sportwagon. My huband and I went in the dealorship the next day and ordered our own TDI Wagon. Gary introduced us to Buddy one of his top salesman and the deals was done in a very short time. Buddy had to find the exact car with all of the bells and whistles that we wanted and that just took a few days. Just a week after meeting our new best friend Gary Willenborg at the Car Show, we are driving a great TDI Wagon of our own. O ya, we checked around at the prices at other VW dealers and we saved a gread deal of $$$$$. More

Maintenance contract is excellant Price was fair Maintenance contract is excellant Price was fair Customer Service is great Waiting area is excellant. TV entertainment while you wait Complimenta Maintenance contract is excellant Price was fair Customer Service is great Waiting area is excellant. TV entertainment while you wait Complimentary carwash is great oil, filter, fluids, tire rotation. Volkswagen is an excellent vehicle that holds it's value and passes safety More

IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE DEPARTMENT I FELT SCAMMED BY AS PARTS ENDED UP BROKEN, NOT BROKEN WHEN THE CAR WAS DROPPED OFF IT WAS A HORRIBLE EXPERIENCE DEALING WITH THE SERVICE DEPARTMENT I FELT SCAMMED BY AS PARTS ENDED UP BROKEN, NOT BROKEN WHEN THE CAR WAS DROPPED OFF. IT TOOK 24 HRS FOR A CALL TO INFORM ME OF THE 2ND ESTIMATE AS THE 1ST ESTIMATE WAS NOT VALID WITH ALL THE NEW PROBLEMS. I WOULD NOT RECOMMEND THIS PLACE. More

You tell me if you had ordered a part for something back on November 15th they stressed 2 wks, so you paid for it and now going on 8 wks still have no phone call? Is that customer service. You have your on November 15th they stressed 2 wks, so you paid for it and now going on 8 wks still have no phone call? Is that customer service. You have your battery looked at they break the top lid covering so it starts melting onto my engine? Worst I pay for Replacement of collant reservoir which cost $270.00 excluding tax...but whats interesting is that when my battery lid breaks it's interesting that all my fluid caps are open too. They were never closed properly (all of them)? My part that was ordered was a base to a seatbelt. This was not working properly and when the dealership quoted me $480.00 to fix it I of course declined. We are talking about just the connection part not the material that binds around the body. They never put the plastic back on the seatbelt. It has now ripped my leather seat terribly and the center cosile. If you are a female young-middle age- or elderly I would avoid this dealership. I would be curious to see just how many of there complaints or no follow-up behavior is with women. I have submitted a complaint to the BBB that is just how horrible my last 2 visits with this dealership have been. Even booking my appointments ahead of time they are either never put in the book, or there has not been enough time alotted. Again if you are a female I would avoid this dealership. They do not treat everyone as an equal, and I am now spending the hours to prove it on paper. It's really sad that this is an actual certified Volkswagen Dealership. SAVE STRESS AVOID CAPO VW More