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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
282 Reviews
Call Service Center (949) 276-6886

282 Reviews of Capistrano Toyota - Service Center

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July 16, 2024

Super helpful friendly staff who get the job done very quickly and efficiently. The waiting area is nice as well. More

by Rkhatibi11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Daleq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Capistrano Valley Toyota responded

Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our staff and enjoyed our waiting area. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 16, 2024

Service was top rate. My advisor was forward and explained things as needed. I would have preferred a shorter wait, but that's not a big deal. More

by Gabriel_neeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 17, 2024 -

Capistrano Valley Toyota responded

Hi Gabriel, thank you for sharing your feedback! We're thrilled to hear that you found our service top-notch and that your advisor was helpful. We'll definitely take your wait time into consideration for future visits. We appreciate your business and look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 13, 2024

Excellent service always, especially guided by Richard Goody. Cost and timing estimates are accurate. Quality of parts and workmanship are great. More

by jeb2729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Capistrano Valley Toyota responded

Hi Jeb, thank you for your glowing review! We're thrilled to hear that you had an excellent experience with Richard Goody. We strive to provide accurate cost and timing estimates with top-notch quality in parts and workmanship. We appreciate your feedback and look forward to serving you again. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 12, 2024

your service department is very good, especially with Gustavo Rich, who is simply the best. please make him general manager and he should teach all others More

by nirantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Waxman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 15, 2024 -

Capistrano Valley Toyota responded

Thank you for your glowing review! We are thrilled to hear that you had such a positive experience with Gustavo Rich in our service department. We will definitely take your suggestion into consideration. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 11, 2024

Robert is great. Both shuttle drivers were pleasant and good drivers. My car was ready right on time and there's Starbucks coffee. More

by Private - please don't share my email.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Both shuttle drivers and the valet
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Jul 12, 2024 -

Capistrano Valley Toyota responded

Thank you for sharing your experience with us! We're thrilled to hear that Robert and our shuttle drivers provided excellent service. We're glad your car was ready on time and that you enjoyed the Starbucks coffee. We appreciate your feedback and look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 10, 2024

My service advisor Jesus Aguilar was professional and courteous. I appreciate him helping me get my tundra back on the road again. Thank you. More

by Gary J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2024 -

Capistrano Valley Toyota responded

Gary, we are thrilled to hear about your positive experience with Jesus! We are committed to providing professional and courteous service to all our customers. Thank you for taking the time to share your feedback. We look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 06, 2024

This dealership was very helpful and communicative during my service process. There was an unexpected issue that arose, and they gave me the necessary help to ensure I was taken care of while my car was in t More

by Ch123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Capistrano Valley Toyota responded

Thank you for taking the time to share your feedback with us. We are glad to hear that our team was able to assist you during your service process and address any unexpected issues that arose. We appreciate your business and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 03, 2024

Excellent service with good communication and reasonable prices. I recommend the dealership to my friends and family with Toyota vehicles. More

by Dan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 08, 2024 -

Capistrano Valley Toyota responded

Thanks, Dan! It's great to see you received both quality service and communication from Paul and our team. We're glad you drove home satisfied and we can't wait to serve you, your friends, and your family in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

July 02, 2024

The technicians were very friendly and the service was great. Got my car all tuned up. More

by gravel_07alike
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 03, 2024 -

Capistrano Valley Toyota responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that our technicians provided friendly service and tuned up your car to your satisfaction. We appreciate your feedback and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

June 21, 2024

Always will take me without an appointment if I bring my car in early and gets it back same day. More

by dfernandezfamily
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
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Jun 24, 2024 -

Capistrano Valley Toyota responded

We're here to help and happy to see our team is always accommodating. Thank you so much for choosing us for your Toyota needs. We hope all is well and we hope to continue to work together for years to come. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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