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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
278 Reviews
Call Service Center (949) 276-6886

278 Reviews of Capistrano Toyota - Service Center

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September 12, 2024

Great service! They always take care of my car needs quickly. I will definitely be back! More

by beckyjo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 13, 2024 -

Capistrano Valley Toyota responded

Thanks for the awesome feedback! We're thrilled to hear you had a great experience and that our team took care of your car needs quickly. We look forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 11, 2024

Awesome service! Very helpful and welcoming, and car was done in the timeframe that was quoted. More

by Abrienza06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 12, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a great experience with our service team and that everything was completed on time. Your satisfaction means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 06, 2024

5 star service. From start to end , They get the job done pretty fast depending the high demand . More

by wenceslao1317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 09, 2024 -

Capistrano Valley Toyota responded

Thank you! We're thrilled to hear you had a great experience with our service. Our team works hard to ensure efficiency, even during busy times. Your feedback motivates us to keep delivering top-notch results! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 05, 2024

Friendly and efficient service. Jesse was most understanding and helpful in handling my service issue. Prompt and professional. I would like to have printed service evaluations (re More

by dennis.campbell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Daleq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic review, Dennis! We're thrilled to hear you had a positive experience with Jesse and enjoyed our coffee. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 05, 2024

Knowledgeable and accurate. Extremely accommodating. Very nice, but had long Wait. Very busy. You should add popcorn to lounge like auto nation Irvine does. It is welcoming and More

by Suzanne Hammel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2024 -

Capistrano Valley Toyota responded

Suzanne, We appreciate both your patience and your feedback. We will definitely be sure to take this into account, as we always want to be as accommodating as possible. We hope your vehicle is treating you well and we look forward to working together again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 01, 2024

Service updates are provided regularly. Jessie was very professional and helpful. He even helped me reset my display, wad appreciated. More

by mweatherwax50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear that Jessie provided such professional and helpful service. Regular updates are important to us, and we're glad you found them valuable. Your appreciation means a lot! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 30, 2024

Jessie in the service dept was very professional and kept me updated with my repair More

by Bobakhaghani4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 03, 2024 -

Capistrano Valley Toyota responded

Thanks for the great feedback! We're thrilled to hear that Jessie provided you with excellent service and kept you informed throughout your repair. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 29, 2024

Great local dealership. People are friendly and they get the car back to you quickly More

by laurajwheeler1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t recall
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Aug 30, 2024 -

Capistrano Valley Toyota responded

Thanks for the awesome feedback, Laura! We're thrilled to hear you had a positive experience with our team. We pride ourselves on our friendly service and quick turnaround. Looking forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 29, 2024

Jesse was very professional and personal during my visit. He recommended items that I needed and kept me appraised of how the repairs were progressing. When finished, he had answered all my inquiries as to t More

by williamgrant108
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2024 -

Capistrano Valley Toyota responded

William, we’re thrilled to hear about your positive experience with Jesse! Providing professional and personalized service is our goal, and it’s great to know he met your expectations. Thank you for sharing your feedback; it means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

August 26, 2024

THE STAFF ARE GREAT. BUT THEY ARE SLOW TO ATTEND TO YOU. WE AGAIN WAITED A LONG TIME TO BE CHECKED IN More

by Graham Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2024 -

Capistrano Valley Toyota responded

Graham, Both your business and feedback are greatly appreciated. It's vital we are greeting our guests in a timely manner and we will definitely be sure to address this with our service team. We hope that your Toyota is treating you well and we look forward to greeting you more promptly at your next visit. See you then. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

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