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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
278 Reviews

278 Reviews of Capistrano Toyota - Service Center

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October 09, 2024

Excellent regular service for the last five years. Capo Valley Toyota are all professionals and provide 1st rate service and pricing. I enjoy speaking with the parts manager Moe and the concierge Jo More

by BigRay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Daleq
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe “The Concierge”
Oct 10, 2024 -

Capistrano Valley Toyota responded

Big Ray, thank you for your fantastic review! We're thrilled to hear you've had a great experience with us over the years. Moe and Joe appreciate your kind words, and we look forward to continuing to provide you with top-notch service! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 09, 2024

as always expected, Gustavo Rich came through in my hour of need i brought it in, he immediately got his team working on my problem and the problem was solved i see now you are doing commercials on TV s More

by nirantara
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2024 -

Capistrano Valley Toyota responded

Thanks for your awesome review, Nirantara! We're thrilled to hear that Gustavo and the team were there for you when it mattered most. We appreciate your support and we look forward to working together again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 08, 2024

The people are always accommodating and the services they provide are great. Will recommend it to my family and friends. More

by Maine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2024 -

Capistrano Valley Toyota responded

Thanks, Maine! We’re thrilled to hear you had a great experience with our team. Your recommendation means a lot to us, and we look forward to welcoming your family and friends soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 02, 2024

courteous and professional. Always explains options. Wait time as estimated. Great customer service. Good coffee. More

by Schiff1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Capistrano Valley Toyota responded

We’re thrilled you had a positive experience. Our team works hard to provide clear options and timely service, and we’re glad you enjoyed the coffee too. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 30, 2024

Place was busy, but they still managed to get my services done in a timely manner. More

by dchapjr84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 01, 2024 -

Capistrano Valley Toyota responded

Thanks for your great feedback! We're thrilled to hear that you had a positive experience even during our busy times. Our team always strives for efficiency while maintaining quality service. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 27, 2024

My recall was done in a timely manner. Thank you very much. everyone was courteous. More

by trestles14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear you had a positive experience with our team. Timeliness and courtesy are top priorities for us. Your feedback means a lot! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 26, 2024

Jesse was courteous, and professional . My vehicle was serviced in a timely manner and delivered back to me as promised. I was highly pleased with my service and would recommend Capistrano More

by vnjones1936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rick Porros
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Jesse and our service team. Your recommendation means a lot to us, and we look forward to serving you and your family again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 26, 2024

Exceptional service. Done quickly and done right. Gus spent time going over what will be taken care of at the 10,000-mile service, and was complimentary. Great car! Drove More

by judymastracchio8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic review, Judy! We're thrilled to hear you had such a positive experience with Gus and enjoyed your cross-country drive. Your satisfaction means everything to us, and we look forward to serving you again at your next service milestone! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 25, 2024

Great customer service at this dealership. Great communication. Refreshments available if you are waiting for your vehicle to be serviced! More

by Hoodoio45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2024 -

Capistrano Valley Toyota responded

Thank you for your fantastic review! We're thrilled to hear you enjoyed our customer service and amenities. We strive to make every visit a great experience, and your feedback means a lot to us. Looking forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

September 23, 2024

The price is really good for service. The employees are nice and friendly. There were minor disappointments with service. I had to follow up myself about when the car was ready after s More

by jweiner
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Gowdy
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Arellano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2024 -

Capistrano Valley Toyota responded

We appreciate both your business and your feedback. We want to provide 5-star service and ensure our guests are completely satisfied when they drive home, which is why I'm here should you like to discuss any of the issues you experienced here at your recent visit. Please feel free to contact me at your convenience. I'm always here to help. Regards, Josh Reece Service Director jreece@capovalleytoyota.com