Capistrano Toyota - Service Center

You really understand service I have owned Toyota vehicles for the last 6 years now. I said I would never leave Ford F-150 but the sad fact is they lost what I have now come to le I have owned Toyota vehicles for the last 6 years now. I said I would never leave Ford F-150 but the sad fact is they lost what I have now come to learn is "caring for clients" that Toyota Motor Credit and its management have shown me. You don't know how much someone cares until they extend a helping hand and follows through. Toyota has stepped up many times over these last few years for me and I'm selling their vehicles on the streets when people ask me about my NEW truck. Not getting paid for this but my referrals will keep coming to you guys. Keep up that American Spirit that seems to be missing with many other companies. This is real and something Toyota just did for me really helped me out. The funny thing is, in this case they offered me help and I had not asked them for it. That is how it should be. Sometimes we need a hand up not a hand out! Be safe! More

ROBERT IN SERVICE IS THE MAN!!! BROUGHT MY CAR IN FOR THE MAINTENANCE LIGHT, I CALLED ROBERT AND HE WAS AWESOME HE GOT MY CAR SERVICED RIGHT AWAY... I REALLY RECOMMEND THIS PLACE .. BROUGHT MY CAR IN FOR THE MAINTENANCE LIGHT, I CALLED ROBERT AND HE WAS AWESOME HE GOT MY CAR SERVICED RIGHT AWAY... I REALLY RECOMMEND THIS PLACE ..... EVERYONE IS SO NICE AND HELPFUL...GREAT CUSTOMER SERVICE........WAY TO GO !!!!! More

Richard in service! Richard Gowdy in-service was amazing! Richard went above and beyond to treat me and my car with the upmost respect, care, and value. Came in for a re Richard Gowdy in-service was amazing! Richard went above and beyond to treat me and my car with the upmost respect, care, and value. Came in for a regular service and a recall, and Richard made us feel right at home. I’ve been coming to this dealership for 20 years and will continue coming because of folks like Richard and Justin in service . Thank you! Khosrow Larry More

Justin geoffroy Absolute 5 star review In terms of service from JUSTIN GEOFFROY In the service department. Myself as well as everybody I send here gets taken care of Absolute 5 star review In terms of service from JUSTIN GEOFFROY In the service department. Myself as well as everybody I send here gets taken care of my him. He gives such unparalleled customer service with each service from an oil change ranging to a major repair. I am extremely impressed. If management reads these reviews, please recognize him! Thank you Justin and capo Toyota! More

Disappointed many times over This is the local dealer for my son's Scion TC. Every time he brings it in for a servic, he is met with some problem. This last visit we took the time This is the local dealer for my son's Scion TC. Every time he brings it in for a servic, he is met with some problem. This last visit we took the time to bring in a coupon for an oil change service , and they again gave him problems saying it only covered STANDARD oil. They don't understand the meaning of good customer service. I even spoke to the service manager, Jackie Moore, and still only received more hassle. Repeat business and word of mouth means nothing to them. Will not be back and I recommend going to someone else to service your Toyota/Scion. More

I am appalled at the level of service I received this morning when I brought my vehicle into your dealership. I’m not one to typically write and complain, but I am at a loss and very frustrated. I am morning when I brought my vehicle into your dealership. I’m not one to typically write and complain, but I am at a loss and very frustrated. I am confident I will not be returning to your dealership or service or to purchase any other Toyotas based on todays experience. Last week I called and spoke to a service person about bring my car in to have a door lock that was not working properly looked at and have an oil change done while I was there. A family member of mine has been in there before for the $10 oil changes and thought it would be a great chance to tackle two tasks with one visit. I was advised that I would have to come on a Tuesday or Thursday so scheduled the appointment for Tuesday (today) and made arrangements to be out of the office for a few hours to have this completed. I advised the person on the phone that the door lock issue was my biggest concern and they said no problem, someone would take a look at that. I was clear to the person as well that I did not want to pay a fee to have the problem assessed, and they said no problem once again. Upon arriving at your dealer, Melissa Haylings greeted me, iPad in hand, and I was a little impressed with the tech compared to other dealers I’ve been to. Melissa quickly changed that perception though. She seemed unhappy that I had not been to the dealer before and asked what I was there for. I advised her that I had an appointment and needed an oil change, but above that, my driver door lock was malfunctioning and that was my main concern. I started to demonstrate the issue and she quickly said that it would be $109 to look at it, without even taking a second to see the replication of the issue. I advised her that I needed to get this fixed, but I did not want to pay to have this “looked at” when the repair would be an unknown amount of money. Melissa told me that she had “to her guys to take the door apart and take a plastic cover off” and that would be $109. I even attempted to explain to her that I was told on the phone that service would check it out without cost to diagnose the problem, and she responded back with “I know the gals upstairs, they wouldnt say that” which basically was her way of calling me a lair to my face! That was the final straw, I can see a service tech trying to get money from a customer, and charging for something that was promised free to get the customer in (bait-and-switch) but to call a customer a lair, was too much. I asked for the service manager, and she proudly pointed at herself saying that she was it, and in fact that everyone who worked there were managers so her decision was final. Again, I was completely shocked with this too. When a customer asks for a higher up, to be told that everyone is a higher up and that this conversation could go no where else, well thats just ridiculous. I asked for her card, and again, asked if she wasn’t willing to honor the commitment made over the phone, and again she said no. If I wanted to have it looked it, it was going to cost me, but she could do the $10 oil change in a few hours. So I left. With that type of experience, to be lied to and called a lair, theres little doubt in my mind that I will not be back here. Thank you for your time More

Took my vehicle in for service a couple of times and after not owning my Toyota for OVER A YEAR I have continued to be harassed by the junk mailers that try to get poor pathetic Toyota owners that don't after not owning my Toyota for OVER A YEAR I have continued to be harassed by the junk mailers that try to get poor pathetic Toyota owners that don't spend money with their service department back in for some discounted (yet still overly priced service). I have called, I have emailed, I have left plenty of voice mails yet these incompetent dimwits don't seem to get it! Since they know I don't have my vehicle any more because I have informed them dozens of times they are driving the nail so far into the coffin of there being any chance in hell of me ever servicing with their dealership again if I were to ever be stupid enough to buy another Toyota product. Poor customer service, don't listen to customers, waste paper, and are really good at being just another cheap car company that lacks in prestige. More