Capistrano Toyota - Service Center

The best service and support team! From the very start I have received unexpected quality service from this team. From availability, resources, resolution of issue, I have had the best From the very start I have received unexpected quality service from this team. From availability, resources, resolution of issue, I have had the best service More

Outstanding service. ...!!!! Polite, listened to me and followed through. I don't like being forced to keep going on and on about service !! ...!!!! Polite, listened to me and followed through. I don't like being forced to keep going on and on about service !! More

My dealership service department is always very professional and efficient. I appreciate that they are courteous as well. professional and efficient. I appreciate that they are courteous as well. More

This past visit, my service consultant worked hard on my problem & saved me about $1,500 with his solution. Gustavo is professional, courteous and a good communicator. problem & saved me about $1,500 with his solution. Gustavo is professional, courteous and a good communicator. More

The deal is fine. At times can lack communication with customer regarding the necessary services vs the vanity services. Also, internal communication errors on work to At times can lack communication with customer regarding the necessary services vs the vanity services. Also, internal communication errors on work to be done on my car left me without a car for an extra day and was a pain driving back and forth to the dealership. More

While I would recommend this dealer for service, my last visit was subpar. I had an appointment for an oil change, which I was 30 minutes early for. I waited for 3+ hours. Then when i finally did get my car visit was subpar. I had an appointment for an oil change, which I was 30 minutes early for. I waited for 3+ hours. Then when i finally did get my car and drove home I noticed there was no "Next service mileage" sticker on my windshield. I didn't feel taken care of. More

Excellent service, communication, assistance, helpfulness, etc. I was happy with the service. Nestor Molina went out of his way to be helpful and attentive to the issue I had with my vehicle. helpfulness, etc. I was happy with the service. Nestor Molina went out of his way to be helpful and attentive to the issue I had with my vehicle. He always answers the phone, is reliable, and is there when I need help with my vehicle. The service men brought my car to where I was waiting when I needed my things from the car, so they went out of their way to assist me when I needed something extra from my car that I didn't get the first time around. If the dealership is looking for ways to improve, I recommend that they offer their own cars at the dealership to use for the day when a car is being serviced instead of having to go to Enterprise to rent a car. Some Toyota dealerships offer this service, and it is very helpful. More

Although I've gone to this dealer many times over the years, this was my first visit after the changes. All good! Work was done quickly and efficiently. Beyond that other superlatives are redundant. years, this was my first visit after the changes. All good! Work was done quickly and efficiently. Beyond that other superlatives are redundant. More

I just changed a brake pad last year and keep making a sound if i hit a brake in the morning after the service. I went to a service and complaint about it. Robert Melendez is no attitude and not helpfull sound if i hit a brake in the morning after the service. I went to a service and complaint about it. Robert Melendez is no attitude and not helpfull at all. Never try to explain and talk, kind of showing ignorance attitude while talking. After the service and i have to ask, he said it ‘s dirty and need to be cleaned. Charge me $60. The heck they did last year, was it not cleaned? At the end after paying, he said done lol, no thank u and no receipt offer. I hate him,Darn it. More

After owning 4 Avalons, one Corolla, and finally the Venza, I have had enough with the company and the dealership. They made me so angry that not only will I not deal with this Dealership again, I will Venza, I have had enough with the company and the dealership. They made me so angry that not only will I not deal with this Dealership again, I will never buy another Toyota. More