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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
278 Reviews

278 Reviews of Capistrano Toyota - Service Center

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April 28, 2023

Great service team! Have nothing but great experiences from this Toyota service center, lucky to be so close! More

by Scott.k.ito
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Apr 28, 2023 -

Capistrano Valley Toyota responded

Customer satisfaction is our top priority, and we're so glad you enjoyed your visit, Scott.k.ito! Thank you for sharing your experience, and don't hesitate to contact us if there's anything else we can help with. Until next time! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 18, 2023

The courteous and friendly employees at Capistrano Valley Toyota made having my car serviced an easy and efficient experience. More

by Satisfied Customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Molina, Jesus (last name unknown)
Apr 19, 2023 -

Capistrano Valley Toyota responded

Thank you for trusting our team with your vehicle! We're thrilled you drove away a happy customer. Until next time! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 17, 2023

Friendly staff; convenient location; work accomplished in time frame they said it would be; nice amenities in waiting room More

by roxyrules2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Apr 18, 2023 -

Capistrano Valley Toyota responded

We're happy to hear our team took excellent care of your vehicle! We look forward to another 5-star visit soon. Take care. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 17, 2023

I reached my service advisor, Nestor, by telephone immediately and was able to get his input about whether my car needed to be serviced even though I had a short window of time to have the service per More

by jweiner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Molina, Luis De La Torre
Apr 18, 2023 -

Capistrano Valley Toyota responded

It's wonderful to read about your experience, jweiner! We're happy to hear Nestor went above and beyond to deliver the best service possible! We look forward to delivering quality service again soon! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 15, 2023

Having my car serviced is always a pleasant experience. Ditto for the coffee! Thank you very much! More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Apr 17, 2023 -

Capistrano Valley Toyota responded

Thank you for trusting our team with your vehicle, John! We're proud of our team for always ensuring you drive away a happy customer. Until next time! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 12, 2023

Terrific service with fast, efficient work. I have been a happy Toyota customer for the last 20 years and will continue to be one with my new Tundra. The people at Capistrano Toyota are what ma More

by trevorbaird
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler, Roy, Ruben, Bill, Frederick, Fred, Luis De La Torre
Apr 14, 2023 -

Capistrano Valley Toyota responded

We're so proud of our team for providing you with a seamless service visit, and we can't wait to continue to take care of all your automotive needs. Thank you for your stars! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 07, 2023

Service Dept is excellent, Gustavo Rich extremely helpful and very professional, recommend team and their quality work More

by andre.deveer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
Apr 10, 2023 -

Capistrano Valley Toyota responded

Andre, Thank you so much for choosing us here for all of your service needs. We're very happy to see Gustavo and our team provide you with the top-notch service that you deserve. We hope your vehicle's running like new and we can't wait to see you here at your next service visit. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 06, 2023

The service department goes above and beyond to take care of my Highlander. I especially want send a shout out to Maria & Nestor, who both continue to provide me & my Toyota with the utmost care & profession More

by w.redburn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Caudillo
Apr 07, 2023 -

Capistrano Valley Toyota responded

Customer satisfaction is our top priority, and we're so glad you enjoyed your visit! Thank you for sharing your experience, and don't hesitate to contact us if there's anything else we can help with. Until next time! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 06, 2023

Our service rep (Rich Gowdy) is excellent. Trustworthy, accurate and friendly. There is a different dealership closer to NY work but we keep going to SJC because of Rich More

by Jim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Gowdy
Apr 07, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing us and for your excellent feedback, Jim! Our team works hard to deliver quality service and we're thrilled you enjoyed your experience. We look forward to working with you again soon! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

April 05, 2023

Very complete and thorough job. Very helpful people in the service department. Professional and courteous. More

by hmbmurphy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melendez, Luis De La Torre
Apr 05, 2023 -

hmbmurphy responded

Thanks

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