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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
278 Reviews

278 Reviews of Capistrano Toyota - Service Center

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May 26, 2023

Went in for an oil change and followed the advice of the service writer. I changed the brake fluid and bought new tires. I requested Toyo tires as that's what was installed by Toyota. I was told they were r More

by cherylschou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service writer
May 31, 2023 -

Capistrano Valley Toyota responded

Cheryl, We take pride in providing quality service here, which is why it's very discouraging that's not what you received. I'd like the opportunity to speak with you and learn more about these issues, so I can help address them and resolve them to the best of my ability. Please contact me at your earliest convenience. I look forward to hearing from you. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

May 24, 2023

Richard Gowdy is an asset of the dealership. I recommend him to all of my friends. More

by davidmacher
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
richard gowdy
May 25, 2023 -

Capistrano Valley Toyota responded

Thank you, David! We're happy that Richard went above and beyond to deliver the best service experience possible! Thank you for choosing us! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 19, 2023

I was in a hurry to have my rear tail light fixed. Unfortunately, I didn't have an appointment but they managed to fit me in and get the tail light fixed in record time! They truly over-delivered. I w More

by kibb
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
May 23, 2023 -

Capistrano Valley Toyota responded

Thank you for stopping in, kibb! We're happy to hear our service team got you in and back on the road in no time. Don't hesitate to reach out if there's anything else we can assist with. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 19, 2023

Very friendly staff and solid service department. Waiting area is very nice. Appreciate the courtesy car service very much! More

by dec_aia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
May 23, 2023 -

Capistrano Valley Toyota responded

We're so proud of our team for working hard and taking excellent care of you! Visit us again soon! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 17, 2023

Maria was super helpful and communicated clearly. The exchange was easy and I had an overall great experience. Thanks! More

by Jrlbe1987
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria Caudillo, Luis De La Torre
May 18, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars. We're happy that our team delivered the best service experience possible! Thank you for choosing us. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 16, 2023

I took my car in for the routine service & service was excellent!!! I am constantly on a time crunch so agents that know what they are doing and get to the point are golden. More

by Glasses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
May 17, 2023 -

Capistrano Valley Toyota responded

Thank you! We're happy that our team always goes above and beyond to deliver the best service experience possible! Thank you for choosing us! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 14, 2023

Great speedy service very accommodating and professional. Would recommend to anyone who is In the area More

by E
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jimmy
May 15, 2023 -

Capistrano Valley Toyota responded

Thanks, E! We're happy that our team went above and beyond to deliver the best service experience possible! Thank you for choosing us & we hope to work with you again soon! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 08, 2023

Nester Molina had my back and we were in sync with one another on the weekend rush. Appreciate the day of accommodations and highly recommend anyone in south orange county with a Toyota to stop on by. More

by jedball777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Molina , Luis De La Torre
May 09, 2023 -

Capistrano Valley Toyota responded

Thank you for your excellent rating! We're pleased to hear our team was able to get you in and back on the road in no time. Until next time! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 07, 2023

Service department was very helpful and not pushy with service that could wait. Stayed within my budget and suggested things that would help maintain my cars lifetime. More

by stacy watson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
May 09, 2023 -

Capistrano Valley Toyota responded

Thank you, Stacey! We strive to deliver quality, and knowledgeable service, and we're so proud of our team for taking care of you! Visit us again soon. Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

May 03, 2023

They keep their word and they are professional who do a great job. Been going for over 20 years!! More

by Olivia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
May 03, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing us all of these years, Olivia! We look forward to continuing to deliver the quality service you've come to expect. Until next time! Regards, Gina Neumeyer General Sales Manager gina@capovalleytoyota.com 949-373-9612

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