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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
279 Reviews

279 Reviews of Capistrano Toyota - Service Center

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August 03, 2023

Good work but overpriced. No option to use non-synthetic oil.. Slow service but good work More

by etbounds
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Aug 04, 2023 -

Capistrano Valley Toyota responded

We appreciate your business and your feedback. We're glad that overall you are satisfied with your experience here in our service department and should you like to discuss our pricing or anything else, please don't hesitate to reach out. I'm always happy to help. Regards, Roy Tunno Service Director roy@capovalleytoyota.com 949-373-9660

August 01, 2023

Acted quickly, kept me informed. Provided ride home while I waited. Everything moved smoothly. Everyone very nice. The hot chocolate machine was great... More

by Elton J.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria?, Luis De La Torre
Aug 02, 2023 -

Capistrano Valley Toyota responded

Thank you for sharing your awesome rating, Elton! We're so happy to hear our team ensured your visit went seamlessly. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 22, 2023

Very pleased with the honest and straightforward service I received from Richard Gowdy. I intend to make Capistrano Valley Toyota my home service center for my prius. More

by rayscott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Jul 25, 2023 -

Capistrano Valley Toyota responded

Thank you for your wonderful feedback, Ray! We're so pleased to hear Richard went above and beyond to ensure you left a happy customer. We look forward to keeping your Prius running like new! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 22, 2023

Friendly service, very happy. No wait to get car serviced. Everyone was very helpful and kept us informed More

by Graham Holmes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor
Jul 25, 2023 -

Capistrano Valley Toyota responded

We strive to deliver quality service, Graham, and we're so proud of our team for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 14, 2023

Upon arrival, prepared and immediately reactive, photo log of all exterior relevant portions, relay of information to me as the customer. Instructions as to waiting area, approximate time of service and f More

by randalwt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Jul 14, 2023 -

Capistrano Valley Toyota responded

Thank you for your stellar rating, RT! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 14, 2023

Great service. Kept us informed of everything. Dealership was clean and had a great waiting room. Our service rep Daniel Kim was the best. More

by msbcmcjoe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Jul 18, 2023 -

Capistrano Valley Toyota responded

Thank you for trusting us with your Toyota. We're so proud of our team for delivering a 5-star visit! Don't hesitate to reach out if there's anything else we can assist with. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 14, 2023

Just went in and out for an oil change, and it was very expeditious and I was treated very well. Thank you to the service team. More

by Jmguyette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t know
Jul 18, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars! We strive to deliver quality service and are so proud of our team for caring for you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 13, 2023

All of your service advisors deliver good and friendly service. I will recommend my friends to come here More

by Hiwaiyee
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
Jul 14, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing us! We're lucky to have a great team & thrilled we delivered the quality service you deserve. Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 11, 2023

Gus Rich has been very helpful with our new Camry. Some very minor problems that were easily fixed quickly and without much waiting around. Thanks Capo Toyota!! More

by marcrobinson9
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus Rich
Jul 11, 2023 -

Capistrano Valley Toyota responded

Thank you, Marc! We strive to deliver quality service and are so proud of Gus for caring for you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

July 04, 2023

Great 40,000 mile service visit yesterday. Checkin was quick and my car was completed in about one hour. Maria my service representative was pleasant and kept me posted on the status of my car More

by Steve F
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria
Jul 05, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing Capistrano Valley Toyota, Steve! We're so lucky to have Maria on our team and thrilled she ensured an excellent service visit. We hope your ride is running like new! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

Jul 06, 2023 -

Steve F responded

Thanks Gina. I was concerned about bring my car in for service as two friends recently had experiences with your service department that were less than desirable. Specifically, they had to wait about 3 hours to complete schedule maintenance appointment. They are considering other options. Maria and your service team convinced me to continue to return. Thanks.

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