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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
278 Reviews

278 Reviews of Capistrano Toyota - Service Center

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October 27, 2024

Fast efficient service with a friendly team. Courtesy ride home much appreciated. Would highly recommend this dearler. More

by Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Capistrano Valley Toyota responded

Thank you for choosing us, Dave! We're thrilled your visit went seamlessly. Don't hesitate to reach out if there's anything else we can help with! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 24, 2024

Service Advisor, Gustavo Rich, is very professional, courteous, and approachable. Jesus is a very good valet. More

by andrea.mitchel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jesus
Oct 25, 2024 -

Capistrano Valley Toyota responded

Hi Andrea, thank you for your fantastic feedback! We're thrilled to hear that Gustavo's professionalism and Jesus' valet service made a positive impression. Our team strives to provide the best experience, and your recognition means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 23, 2024

We were met by Angel who coordinated everything from arrivals to departure. We were taken by courtesy car to breakfast. Once our car was ready we were taken back to the dealership. 10/10 Thank you ver More

by barrielarvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Reece
5.0
This rating includes all reviews, with more weight given to recent reviews.
August Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel
Oct 24, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Angel and our team! We strive to provide top-notch service, and it's great to know that you felt well taken care of. Thank you for the fantastic feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 23, 2024

Angel is the best. Very informative, professional and courteous! He listened to what I was asking and had it checked out. More

by gisduq
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
Oct 24, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Angel. Our team strives for professionalism and attentiveness, and it's great to know that Angel delivered on that. We appreciate your feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 20, 2024

I followed Brad Merda from the Lexus dealership to this dealership-he's the reason I purchased from this dealership. He sold me 3 Toyota cameras in a 6 month period of time-one for me and one for each of m More

by 01-twill-wayward
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Merda
Oct 21, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic review! We're thrilled to hear about your positive experience with Brad. It’s great that he made the buying process smooth for you and your sons. Enjoy your new Camry! We look forward to seeing you again soon. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 17, 2024

Really appreciated that Gus was friendly, efficient, and helpful in getting my car fixed. He didn’t pressure me to get what I didn’t need and kept me apprised of what the diagnostics showed every step of th More

by sdadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 18, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with Gus. Our team is dedicated to providing friendly and transparent service, and it's great to know that Gus made your visit smooth and informative. We look forward to seeing you again for your next service! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 16, 2024

Knowledgeable. Great service. Made me feel like he cared. Entire staff was there to serve and help. More

by r81936
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had such a positive experience with our team. Your satisfaction is our priority, and we appreciate your recognition of our staff's dedication to providing great service. We look forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 14, 2024

Staff is friendly, work is timely , prices are fair. No pressure to add on services, simple Suggestions and allow you to make your own decision More

by rsmym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback! We're thrilled to hear you had a positive experience with our friendly staff and appreciated our straightforward approach. Your support means a lot to us, and we look forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 11, 2024

Not ready when promised but they made up for it by lowering the bill. My go to shop for Toyota repairs. More

by revstevep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Capistrano Valley Toyota responded

While disappointed your vehicle was not ready on time, we're pleased to see our team did its best to help make this right. We appreciate you choosing us here for your vehicle needs and we look forward to providing you with more prompt service at your next visit. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 10, 2024

Jesse was amazing. He greeted me with a smile and professionalism. He kept me up to date with everything that was going on during my inspection. Highly recommend. More

by Ryandelacruz1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback, Ryan! We're thrilled to hear Jesse provided such a positive experience. Keeping our customers informed and satisfied is our top priority. Your recommendation means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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