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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
279 Reviews

279 Reviews of Capistrano Toyota - Service Center

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August 26, 2023

Daniel was so pleasant and so easy to work with - unusual to find such a friendly helpful person. More

by vera wise
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Aug 29, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars! We are so lucky to have Daniel on our team and we're not surprised he delivered a 5-star visit. Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 24, 2023

The sales and especially the service department is very professional and extremely helpful and I have bought three cars over the years here very pleased with this dealership! More

by pete53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Aug 29, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing us, Pete! We're lucky to have a great team & thrilled to hear we've delivered nothing but quality service over the years. We look forward to many more years together! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 23, 2023

Great service as usual. The friendliness and professionalism of the service department is greatly appreciated. Thank you. More

by andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Aug 25, 2023 -

Capistrano Valley Toyota responded

Thank you for choosing us, Andrea! We look forward to providing you with excellent service in the future. If you have any further questions or need assistance, please don't hesitate to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 23, 2023

Nestor Molina (service writer) was great to work with. He is professional as well as excellent at explaining the process from start to finish. Great asset to the dealership! More

by Sjrossone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nestor Molina
Aug 25, 2023 -

Capistrano Valley Toyota responded

We truly appreciate your time and your trust in us. We hope your vehicle is running like new, and we look forward to serving you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 18, 2023

Daniel in Service was very friendly and helpful. They were able to fit me in right away and kept me updated. Customer service was beyond my expectations. More

by Nayaj77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
Aug 21, 2023 -

Capistrano Valley Toyota responded

Thank you for your fantastic review! We're glad Daniel in Service was friendly, helpful, and provided exceptional customer service. Thank you for choosing us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 17, 2023

Responsive to my needs Price as quoted Timely service xxx xxx xxx xxx xxx xxx More

by dochess
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Aug 17, 2023 -

Capistrano Valley Toyota responded

We love to hear you enjoyed your visit, dochess! Thank you for sharing your awesome rating! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 16, 2023

Nestor is a Great Service Representative! ! He is Polite Professional and Communicates well. We appreciate his extra support. More

by psmaull2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Aug 17, 2023 -

Capistrano Valley Toyota responded

Thank you! We strive to deliver quality service and we're so proud of Nestor for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 12, 2023

Advisor Maria has changed my negative opinion in the past regarding Capo Toyota! Maria is truly a standout teammate of Capo. From first to last experience, she went beyond the average slack jaw , inhuman, a More

by Mnnblc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Aug 12, 2023 -

Mnnblc responded

Thanks Maria!

Aug 14, 2023 -

Capistrano Valley Toyota responded

We appreciate you giving us a second chance and we're happy to see that Maria helped turn things around and provided you with the positive experience that you deserved. We'll be sure to share this great feedback with her and we look forward to providing you with quality service again at your next visit. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 10, 2023

Grade efficient service. Great representative helped us. Will return please continue military discounts and consider increasing the discounts More

by Mark garfinkle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t recall
Aug 14, 2023 -

Capistrano Valley Toyota responded

Thank you for your feedback, Mark! It's a team effort here and we're thrilled you enjoyed your visit. We look forward to working together again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

August 06, 2023

Professional, honest and timely. They were very polite and had a quick turnaround for the vehicle service. They also honored the service warranty. More

by Erick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul and guy from Redlands, super friendly!
Aug 08, 2023 -

Capistrano Valley Toyota responded

We're delighted to receive your awesome review, Erick! Thank you for choosing us and for taking the time to share your feedback. We're grateful for your visit and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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