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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
282 Reviews
Call Service Center (949) 276-6886

282 Reviews of Capistrano Toyota - Service Center

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December 07, 2023

CV Toyota was fast and professional. The service rep said my request to change the tires on a 4Runner we plan to trade-in "didn't make sense." I didn't appreciate the comment as we wan More

by mobryan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 12, 2023 -

Capistrano Valley Toyota responded

While pleased to see you received prompt service, we're disappointed you weren't completely satisfied with your experience. Vehicle safety is a top priority, so it's completely understandable why you'd you would want safe tires this holiday season. I would like to speak with you about this further, as your opinion and your feedback are very valuable to us. Please contact me when you have a moment to speak. I hope to hear from you. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

December 01, 2023

Always helpful and you know exactly what repairs are going to be done as well as what the price of each service will be. Have been using them for years and have never had a problem with the service dep More

by pdmacinnis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 05, 2023 -

Capistrano Valley Toyota responded

Hi pdmacinnis, thank you so much for your kind words! We're thrilled to hear that you've had a consistently positive experience with our service department and staff. We appreciate your loyalty over the years and are always here to help with any repairs you may need. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 30, 2023

Two things were agreed upon besides the actual repair Neither one was honored as of my picking up the car. Now I have to follow through and request changes in billing cost as well as a tire rotation t More

by M Kounter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Dec 05, 2023 -

Capistrano Valley Toyota responded

We appreciate you sharing your concerns and we're disappointed to see you are not completely satisfied. At your convenience, please contact me, as I'd like to learn more about these concerns and do my best to help address them. I look forward to speaking with you. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

November 25, 2023

Staff was wonderful. Laith, Todd Jason and Bethany. No pressure which was nice. A little disappointed when I brought the car back since we were so late in the evening in More

by jalfaro100
Recommend Dealer
Yes
Employees Worked With
don't know who in service came to help
Report | Print
Dec 06, 2023 -

Capistrano Valley Toyota responded

We appreciate the opportunity to earn your business and we'd like to welcome you to our Capo Valley Toyota Family. We want every guest to be completely satisfied with their purchase, which is why I'd like to learn more about where we've fallen short and see what I can do to assist in making sure you are 100% satisfied. Please contact me when you have an opportunity. I hope to hear from you. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

Dec 06, 2023 -

jalfaro100 responded

Hi Gina: Love seeing a lady in charge. In rereading the review I feel like I made to much of the small issues and not enough about how wonderful the staff was and how happy I am with the car. The warranty was totally my idea. No pressure was put regarding that. I just am a realist. If I never have to use it, it is a waste. If something goes wrong then it will be worth it. If you knew me you would know I was a big time worrier so it is better that I spent the extra money on it. The real test will come if I have to use the service department for anything. Service departments. these days are not customer service oriented. I have heard different about your service dept. and hopefully that will be true when and if I have to come in. As for the small imperfections. I will not sweat it. Thank you for taking the time to write me back and hope to meet you one of these days. Will keep your info in case of issues that I can't resolve elsewhere. Sincerely Jackie Alfaro

November 23, 2023

Great service, really appreciated how helpful Richard was sorting out my warranty and getting so much work done, while covered by the 2 yr maintenance warranty. More

by grownup.brisket0o
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard - 5 stars! , Luis De La Torre
Report | Print
Nov 26, 2023 -

Capistrano Valley Toyota responded

Thank you for your kind words! We're thrilled to hear that Richard provided you with exceptional service. We appreciate your feedback and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 22, 2023

Even though the facilities are under construction the process remains above average. Wishing you continued success in the new year. More

by Jack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
RICK Parts Dept, PAUL Service Dept
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Nov 26, 2023 -

Capistrano Valley Toyota responded

Hi Jack, thank you for your positive feedback! We appreciate your understanding about our ongoing construction. We're excited for what the new year holds and look forward to serving you even better. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 18, 2023

Gus in the service department is great. Very personable and helpful. I also appreciate his honesty. More

by keith.howington
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus
Report | Print
Nov 20, 2023 -

Capistrano Valley Toyota responded

Hi Keith! Thank you for your kind words about Gus in our service department. We're so glad he provided you with exceptional service. We value honesty and appreciate your feedback. Let us know if there's anything else we can assist you with. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 05, 2023

Daniel Kim was very attentive to me when I took my car in for service. More

by cathylindgren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Report | Print
Nov 06, 2023 -

Capistrano Valley Toyota responded

Hi Cathy, thank you for sharing your positive experience with Daniel's attentive service. We strive to provide excellent customer service, and it's great to hear that he delivered. We appreciate your feedback and hope to see you again soon. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

November 03, 2023

Highly recommend this place! People are all great and so is their work. Coffee's pretty good too. More

by scubasprite808
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Nov 06, 2023 -

Capistrano Valley Toyota responded

Hi scubasprite808! Thank you so much for the kind words and recommendation. We're thrilled to hear that you had a great experience with our team and enjoyed our coffee. We appreciate your support and look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

October 31, 2023

Service was quick and efficient. Replaced a tire at no cost after a road hazard caused a puncture More

by Sharkhunter2010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert in service
Report | Print
Nov 02, 2023 -

Capistrano Valley Toyota responded

Thank you for your stars!! We strive to deliver quality service and we're so proud of our team for taking care of you. Visit us again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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