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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
282 Reviews
Call Service Center (949) 276-6886

282 Reviews of Capistrano Toyota - Service Center

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December 28, 2023

Everything is great. The inly improvement would be to decrease the time required to perform the service. I had a 10,000 mile service performed and it took over 2 hours w More

by laureenbelford
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 29, 2023 -

Capistrano Valley Toyota responded

Laureen, We appreciate both your patience and your feedback. We're happy that overall you receive quality service here and we will be working to shorten the length of time it takes to service our guests' vehicles. Thank you for bringing this to our attention and we hope you have a Happy New Year. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 24, 2023

No pressure tactics--smooth experience. Scheduling, drop off and pickup flawless. Thank you and happy holidays More

by jimmerchelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
Dec 26, 2023 -

Capistrano Valley Toyota responded

Hi Jimmerchelle, thank you so much for your kind words and 5-star rating! We're glad to hear that you had a smooth experience with us, from scheduling to drop off and pickup. We appreciate your support and wish you a happy holiday season! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 22, 2023

Very helpful and very efficient. We had to be towed in and he was on the spot from beginning to end. More

by Clark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Dec 26, 2023 -

Capistrano Valley Toyota responded

Hi Clark! Thank you so much for your kind words and for taking the time to share your positive experience with us. We're thrilled to hear that our team was able to assist you promptly and efficiently. If you need any assistance in the future, please don't hesitate to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 22, 2023

Always great service! ! Car has over 215,000 miles on it, and it still runs perfectly!! More

by Dennis Shannon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 26, 2023 -

Capistrano Valley Toyota responded

Hi Dennis! Thank you so much for your kind words and positive review! We're thrilled to hear that you're satisfied with our service and that your car is still running smoothly. We appreciate your loyalty and look forward to serving you in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 20, 2023

Only a short wait for a regular service. Great communication and good work. Thank you! More

by SANCHP79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Report | Print
Dec 21, 2023 -

Capistrano Valley Toyota responded

It's our pleasure! We're glad your experience was a prompt and quality one and we look forward to taking care of you and your Toyota again in the future. Hope you have a Happy Holidays. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 17, 2023

Services depart very good at explaining and working efficiently to return car promptly- consistently good service More

by lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Dec 18, 2023 -

Capistrano Valley Toyota responded

Hi LC, thank you for taking the time to leave such a positive review! We're thrilled to hear that our team has consistently provided you with excellent service, explaining everything thoroughly and returning your car promptly. We appreciate your support and look forward to serving you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 16, 2023

CV Toyota was fast and professional. Service rep clarified required standard maintenance tasks. I was in and out in less than and hour. More

by ejpisa
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 18, 2023 -

Capistrano Valley Toyota responded

Thank you for your kind words and positive feedback! We're thrilled to hear that you had a fast and professional experience at CV Toyota. Our team always strives to provide excellent service and make sure all your maintenance tasks are clarified. We appreciate your business and look forward to serving you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 12, 2023

My 2017 Prius was making a strange noise - Daniel listened carefully to my description of the problem, took notes and then touched base with us about the cause and our options for repair. Thanks for More

by lesliem
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Report | Print
Dec 13, 2023 -

Capistrano Valley Toyota responded

Hi Leslie, thank you for taking the time to share your positive experience with us! We're glad that Daniel provided attentive service and promptly addressed your concerns. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 11, 2023

The time for the service was less than the time I was quoted which I appreciated. More

by CE
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Dec 12, 2023 -

Capistrano Valley Toyota responded

Hi CE, thank you for your kind feedback! We strive to provide efficient and timely service to our clients. We're glad we were able to exceed your expectations and deliver our services in a shorter time frame. We look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 09, 2023

From the moment I arrived for my Service appointment they were fast and efficient. Gus was my service rep and he was very professional and kind. They were super fast in getting my car completed. I recommend More

by tkaebernicke
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus- service guy, Luis De La Torre
Report | Print
Dec 11, 2023 -

Capistrano Valley Toyota responded

Hi tkaebernicke, thank you so much for your kind words! We're glad to hear that your service appointment was fast and efficient, and that Gus provided professional and kind service. We appreciate your recommendation to your friends and family. Let us know if there's anything else we can assist you with! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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