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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
282 Reviews
Call Service Center (949) 276-6886

282 Reviews of Capistrano Toyota - Service Center

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January 23, 2024

My car was serviced ahead of schedule and completed early. The service rep was extremely professional. I am very satisfied More

by tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Jan 24, 2024 -

Capistrano Valley Toyota responded

Hi Tom! Thank you so much for your kind words. We're thrilled to hear that your car was serviced ahead of schedule and that you had a great experience with our service rep. We appreciate your satisfaction and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 20, 2024

Good service from Richard. Rey nice Timely and well done. This 15 words min does not make sense More

by Farzadj911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
Report | Print
Jan 22, 2024 -

Capistrano Valley Toyota responded

Thank you for your positive rating! We appreciate you taking the time to share your experience. Until next time! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 17, 2024

I had an 8am appointment for a transmission flush and it took 3 hours of sitting around waiting, for a one hour job. If you book a job, let’s get it done. Your appointment timing is foolish and disappoint More

by bfgates
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Moe is good, straight forward
Report | Print
Jan 17, 2024 -

Capistrano Valley Toyota responded

We appreciate both your patience and your feedback. I would like to speak with you further about your experience, as we typically don't quote anything less than 90 minutes for service. I look forward to hearing from you and learning more about what you were told by our team. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

January 11, 2024

Service Department staff are all friendly, helpful, knowledgeable, polite and professional in providing excellent customer service. More

by mjh949
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Service Advisor
Report | Print
Jan 12, 2024 -

Capistrano Valley Toyota responded

Hi mjh949! Thank you so much for your kind words about our service team. We're thrilled to hear that they provided you with excellent customer service. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

Great service staff- had to bring car back after recent break job- Richard Gowdy very helpful More

by lc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi lc, thank you for your review! We're glad to hear that you had a great experience with our service staff, especially Richard. We're pleased to know that Richard provided helpful assistance & got you back on the road. We appreciate your feedback! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

I have always received great, prompt and courteous service and willing to make the extra drive to this location. More

by AmyW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi Amy, thank you for your kind words! We appreciate your loyalty and are glad to hear that our service has always met your expectations. We'll continue to go the extra mile for you. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 10, 2024

Daniel Kim took good care of me. They comped a rental while my truck was in for extended service (not Toyotas fault). Thanks Capo Valley Toyota! More

by Madjack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
Report | Print
Jan 11, 2024 -

Capistrano Valley Toyota responded

Hi Madjack, thank you for your kind words! We're glad Daniel provided excellent service and that we were able to assist with a rental car during your truck's extended service. We appreciate your support and hope to have the opportunity to serve you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

January 07, 2024

Systems are efficient although front line staff is consistently unfriendly and "mechanical" in handling customer matters. More

by davidr33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know names.
Report | Print
Jan 08, 2024 -

Capistrano Valley Toyota responded

David, You should be receiving 5-star service from everyone here in our service department, and it's disappointing this is not the case. When you have an opportunity to speak, I would like to learn more about this, so we can address this with our team and ensure we're providing our guests with the best service possible. Please contact me at your convenience. I hope to hear from you. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

December 30, 2023

On time services and charge details provided. Very easy to work with Daniel Kim. Thank you More

by Daniel L
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim service advisor , Luis De La Torre
Report | Print
Jan 02, 2024 -

Capistrano Valley Toyota responded

Hi Daniel, thank you for your kind words! We're glad to hear that you found our services to be on time and that you appreciated the charge details provided. It was a pleasure working with you as well. If you have any future needs, feel free to reach out. Take care! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

December 29, 2023

Gustavo Rich is a great service representative. He is friendly and professional and takes very good care of his customers. More

by nkarp7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Jan 02, 2024 -

Capistrano Valley Toyota responded

Gustavo is a great asset to us here and it's no surprise he takes great care of you. We'll be sure to share this 5-star review with him and we can't wait to serve you again soon. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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