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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
282 Reviews
Call Service Center (949) 276-6886

282 Reviews of Capistrano Toyota - Service Center

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April 19, 2024

I've bought my last 7 maybe 8 vehicles from this Toyota dealership which has gone through many names, but the product remains the same. Thanks to Fred in internet sales I believe and to Rich G in servic More

by PJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
fred
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Apr 23, 2024 -

Capistrano Valley Toyota responded

PJ, thank you so much for your loyalty to our dealership and for taking the time to share your positive experience. We're thrilled to hear that Fred and Rich provided you with excellent service. Your trust means everything to us, and we look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 18, 2024

Richard Gowdy continues his amazing work at making sure our Toyota is well-maintained. Richard always provides great customer service at good value. Service is always done on time and Richard is always ple More

by rocky.cifone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
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Apr 19, 2024 -

Capistrano Valley Toyota responded

Hi Rocky, thank you for taking the time to share your positive experience with Richard! We are thrilled to hear that he continues to provide excellent customer service and maintains your Toyota with care. We will be sure to pass along your kind words to Richard. Thank you for choosing our dealership! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 15, 2024

More care needs to be taken before returning a car to owners. The last time I picked up my car after being serviced I was almost home when I noticed there were three warning lights. This most recent ti More

by Scuba-mom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
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Apr 17, 2024 -

Capistrano Valley Toyota responded

Thank you for bringing this to our attention. These are things that cannot be happening and we will be addressing this with our technicians and making sure our guests' vehicles are being returned to them in much better condition. We appreciate you taking the time to share this and should you like to discuss this any further, please don't hesitate to contact me. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

April 14, 2024

Paul was awesome. He made sure everything was taken care of prior to be leaving. More

by Tom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
None
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Apr 15, 2024 -

Capistrano Valley Toyota responded

Hi Tom, thank you for sharing your experience with us! We're thrilled to hear that Paul provided excellent service and ensured everything was taken care of. We appreciate your feedback and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 13, 2024

Richard is always very helpful and always has a pleasant attitude. Very knowledgeable about the cars I bring in. More

by raprimrose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
Report | Print
Apr 15, 2024 -

Capistrano Valley Toyota responded

Thank you for your kind words, raprimrose! We're thrilled to hear about your positive experience with Richard. Delivering exceptional service is our top priority, and we're glad to know that it's reflected in your interactions with our team. We look forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 05, 2024

Richard always provides great direction for service needs. Staff do great work. Outstanding order placed for parts needed. More

by jeb2729
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Apr 09, 2024 -

Capistrano Valley Toyota responded

Hi Jeb, thank you for the fantastic feedback! We're thrilled to hear that Richard and our staff provided excellent service. We appreciate your business and look forward to assisting you again in the future. Thank you for choosing us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 04, 2024

Gus Rich, the service advisor was very helpful. He noted additional items for service, but the car was still done quickly. He even found some credits to lower the cost. More

by dorban1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Apr 05, 2024 -

Capistrano Valley Toyota responded

Hi dorban1, thank you for sharing your positive experience with Gus! We're glad to hear that he provided helpful service and ensured your car was taken care of efficiently. We appreciate your feedback and hope to continue providing excellent service in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 02, 2024

Fast service to fix my car. The associate, Gus, was very helpful, friendly, and provided great service. More

by KJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus (service dept)
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Apr 03, 2024 -

Capistrano Valley Toyota responded

Hi KJ, thank you for taking the time to share your positive experience with us! We are thrilled to hear that Gus was able to provide you with fast and friendly service. We appreciate your feedback and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 01, 2024

Attentive to the customer’s needs. Always looking out for the best possible solution for the need, not the want. More

by Andrew.Chase
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
Apr 02, 2024 -

Capistrano Valley Toyota responded

Andrew, thank you for your positive feedback! We strive to prioritize our customers' needs and provide the best solutions possible. Your satisfaction is our top priority, and we appreciate your support. If you have any further feedback or suggestions, please feel free to share. Thank you for choosing us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

March 29, 2024

The service people were courteous and accommodating. They had my car finished on time and the service agent called me back after I left to answer a question I had about the bill. More

by orsonwong
Recommend Dealer
Yes
Employees Worked With
Paul something
Report | Print
Apr 01, 2024 -

Capistrano Valley Toyota responded

Orson, thank you for sharing your positive experience with us! We're thrilled to hear that our team provided you with excellent service and addressed your questions promptly. We appreciate your feedback and hope to see you again soon for your automotive needs. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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