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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
282 Reviews
Call Service Center (949) 276-6886

282 Reviews of Capistrano Toyota - Service Center

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May 22, 2024

For my current oil change service, it was performed quickly while I waited and I was contacted as soon as the service was completed and on my way soon after. More

by kbetta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
May 23, 2024 -

Capistrano Valley Toyota responded

Hi kbetta, thank you for sharing your experience with us! We're glad to hear that your oil change service was efficient and that you were promptly notified when it was finished. We appreciate your feedback and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 20, 2024

Very good experience. Gus Rich was attentive and informative . He showed that he cared about me and my experience Thanks More

by Handc1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gus rich
Report | Print
May 21, 2024 -

Capistrano Valley Toyota responded

Hi Handc1234, thank you for sharing your positive experience with Gus Rich! We're thrilled to hear that he provided you with attentive and informative service. Our team always strives to ensure every customer feels valued and cared for. We appreciate your kind words and hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 19, 2024

This was the first time i visited the dealership without an appointment. A nail was lodged into the side of my rear right tire..They replaced my rear tires in just over an hour. Very pleased More

by sergioreyes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Report | Print
May 20, 2024 -

Capistrano Valley Toyota responded

Hi Sergio, we're thrilled to hear about your positive experience at our dealership! Providing efficient and quality service is always our top priority. Thank you for taking the time to share your feedback with us. We look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 13, 2024

From the minute, I walked onto the lot almost exactly 3 years ago, I have been extremely happy with all the experiences I’ve had. More

by suttile
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Josh Reece, August
Report | Print
May 14, 2024 -

Capistrano Valley Toyota responded

Hi Suttile, thank you for sharing your positive experience with us! We are thrilled to hear that you have been satisfied with our service for the past 3 years. If you ever need anything, feel free to reach out. We appreciate your continued support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 11, 2024

Great dealership. Service writers are courteous and friendly. Nice if you are a waiter there isa coffee area. More

by Hoodoio45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Luis De La Torre
Report | Print
May 13, 2024 -

Capistrano Valley Toyota responded

Hi Hoodoio45, thank you for the positive feedback! We're glad to hear that you had a great experience at our dealership and found our service writers to be courteous and friendly. We appreciate your business and hope to see you again soon. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 06, 2024

Great experience. Best since I started coming for service. Paul Bojescu is the best service agent I have had there. Very informative, knowledgeable and patient. More

by RS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Bojescu
Report | Print
May 07, 2024 -

Capistrano Valley Toyota responded

Hi RS, thank you for sharing your positive experience with us! We're happy that Paul provided excellent service during your visit. We appreciate your kind words and look forward to serving you again in the future. Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 05, 2024

Great customer service (especially Gustavo) Rich), short turn around time for repairs/maintenance, very friendly staff, fair pricing. More

by mmuldaur29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
Report | Print
May 06, 2024 -

Capistrano Valley Toyota responded

Hi mmuldaur29, thank you for taking the time to share your positive feedback with us! We're thrilled to hear that you had a great experience with our customer service team, especially Gustavo. We appreciate your kind words about our staff and we hope to see you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

May 05, 2024

Rich was great to work with. Wish there was ride service back to the dealer and a car wash More

by jsnzepeda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Gowdy, Luis De La Torre
Report | Print
May 06, 2024 -

Capistrano Valley Toyota responded

Hi jsnzepeda, thank you for sharing your feedback. We're glad to hear you had a positive experience working with Rich, and we look forward to delivering another excellent visit in the future! Thank you for choosing us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 30, 2024

Paul was helpful and efficient. ....made sure I was taken care of and out of there on a timely manner. More

by butch
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul
Report | Print
May 01, 2024 -

Capistrano Valley Toyota responded

Hi Butch, thank you so much for taking the time to leave your feedback! We're delighted to hear that Paul provided you with helpful and efficient service. Ensuring our customers are taken care of in a timely manner is always our top priority. We appreciate your support! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

April 22, 2024

They were able to resolved a serious issue with our vehicle with a simple solution. Thanks!!! More

by bart.huffman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo
Report | Print
Apr 23, 2024 -

Capistrano Valley Toyota responded

Hi Bart! Thank you for sharing your experience with us. We're glad to hear that we were able to resolve the issue with your vehicle efficiently. If you have any more feedback or questions, feel free to reach out. We appreciate your business! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9612

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