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Capistrano Toyota - Service Center

San Juan Capistrano, CA

4.8
278 Reviews
Call Service Center (949) 276-6886

278 Reviews of Capistrano Toyota - Service Center

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November 14, 2024

Efficient, knowledgeable, friendly staff. We are just visiting the area and our car needed a service. Our relatives highly recommend them. More

by GinMar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
August Spencer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 15, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear you had a great experience with our team. We appreciate your relatives' recommendation and hope you enjoy your time in the area! Safe travels! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 07, 2024

Capo Valley Toyota is a Great place with good ventilation and kind people. They are excellent and very efficient! More

by notimportant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Capistrano Valley Toyota responded

Thank you for the fantastic review! We're thrilled to hear you enjoyed your experience and felt welcomed by our team. Your kind words motivate us to keep providing excellent service. We look forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 07, 2024

The service was a pleasant experience which is typical here at Capistrano Valley Toyota. Robert took good care of me. More

by Jill Redfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 08, 2024 -

Capistrano Valley Toyota responded

Thanks for sharing your positive experience, Jill! We're thrilled to hear that Robert provided you with excellent service. Our team strives to make every visit enjoyable, and your feedback means a lot to us. Looking forward to seeing you again at Capistrano Valley Toyota! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 05, 2024

Angel in service department was very professional and very understanding. He explained everything to me, what was important and what could wait. No pressure and no tactics. I purchased my car from this d More

by makhatibloo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angel
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Nov 06, 2024 -

Capistrano Valley Toyota responded

Thanks for your fantastic review! We're thrilled to hear about your positive experience with Angel. Our team strives to provide a stress-free environment, and it’s wonderful to know you felt understood. We look forward to welcoming you back for your future car needs! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 03, 2024

Great customer attention from service advisor. Everything was taken care . I will comeback again for next service More

by jgaray
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear about your positive experience with our service advisor. We look forward to welcoming you back for your next service and continuing to provide excellent care. Your support means a lot to us! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 03, 2024

Easy fast and efficient process. I had an appointment and was given an ETA that was pretty accurate and the service rep would follow up More

by jneomi19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesse Aguilar
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 04, 2024 -

Capistrano Valley Toyota responded

Thanks for sharing your experience! We're thrilled to hear that you found our process easy and efficient. Our team works hard to provide accurate ETAs and follow-ups, and it’s great to know you appreciated it. We look forward to serving you again! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

November 01, 2024

Service was supposed to rotate my tires. When I went to receive my car, I noticed the tires had not been rotated even though they said they had them. Might want to check your tires location More

by collinsrjones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 04, 2024 -

Capistrano Valley Toyota responded

It's important we are providing accurate service, which is why this is disappointing to read. We appreciate you bringing this to our attention and we look forward to making sure all services are completed at your next visit. See you then. Regards, Josh Reece Service Director jreece@capovalleytoyota.com

October 31, 2024

Capistrano Toyota employees are always pleasant to work with. Friendly and efficient which is greatly appreciated More

by Jennifer.unger14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Gowdy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jacqueline Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Moe Daleq
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 01, 2024 -

Capistrano Valley Toyota responded

Thanks for the fantastic feedback, Jennifer! We're thrilled to hear our team made your experience enjoyable. We pride ourselves on delivering friendly and efficient service, and it’s great to know we hit the mark. Looking forward to seeing you again soon! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 31, 2024

Great staff across the board. Easy to work with and service is fast. I highly recommend Capistrano Valley Toyota. More

by Bcoutts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacqueline Arellano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 01, 2024 -

Capistrano Valley Toyota responded

Thank you for your fantastic review! We're thrilled to hear you had a great experience with our staff and service. Your recommendation means a lot to us, and we look forward to serving you again in the future! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

October 28, 2024

Friendly and prompt service when having vehicle serviced. Easy online scheduling and service managers are not pushy for repairs not needed at the time More

by norbergj2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gustavo Rich
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 29, 2024 -

Capistrano Valley Toyota responded

We're thrilled to hear you had a great experience with our service team. We strive to provide friendly and efficient service while keeping your needs in mind. Your feedback motivates us to keep up the good work! Regards, Gina Neumeyer General Manager gina@capovalleytoyota.com 949-373-9610

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