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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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October 30, 2020

Always a comfortable experience. Reminds us of how Nordstrom was back in the day. Definitely a notch above. Easy to make an appt and they send helpful reminders. More

by DTerry247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Nov 01, 2020 -

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

October 28, 2020

Forouz was absolutely fabulous. Been purchasing cars for nearly 40 years and she's the most effective I've experienced. She even came in on her day off to make sure our new car was properly prepped. More

by toddherzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Capistrano Mazda responded

Thank you for your review and kind words for Forouz! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

October 27, 2020

I was treated in a timely fashion. Each staff member was friendly and knowledgeable. My car was serviced and returned to me in 45 min. It was worth the drive from Carlsbad to San Juan. BTW the waiting room More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Capistrano Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

October 21, 2020

It was a lovely experience. I was so glad that the staff seemed very COVID conscious while still warm and inviting. The service was fast and efficient! More

by morgan.holcomb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2020 -

Capistrano Mazda responded

Hello Morgan! Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. Kate at Capistrano Mazda

October 19, 2020

I had a great experience. Cyrena was very helpful and friendly and made sure my car was ready on time. Everyone at the Service Department was very helpful. More

by Suzanne660
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 19, 2020 -

Capistrano Mazda responded

Thank you, Suzanne! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

October 13, 2020

Everyone was kind and I felt honestly answered my questions. They were able to give me a loaner when my car took longer than expected. I would recommend this dealer highly. More

by LLSTILL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Oct 14, 2020 -

Capistrano Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

October 09, 2020

They service department is always so helpful and make sure you’re well taken care of. The staff here make you feel very comfortable and work with you when needed. More

by ISABEL_MOTA12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2020 -

Capistrano Mazda responded

Thank you, Isabel, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

October 08, 2020

Capistrano Mazda is my dealer of choice for service because of their personable, friendly and honest service team! I used to live in California until I moved out of state July 2019. While driving to Ca More

by WBACH67
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great service experience! Kate

October 08, 2020

Great service as always... What you would expect from a Nordstrom’s type car dealer. I live in Temecula and have zero issue driving that far for service. More

by Mike Suarez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 08, 2020 -

Capistrano Mazda responded

Mike, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Katehttps://www.dealerrater.com/nmanager/autoresponse/queue/my-queue#

October 06, 2020

Cyrena is wonderful! She is always eager to help me and explain what needs to get done for my car. She is one of the main reasons I visit this dealership for service. Thanks Pendar Jessen More

by PENDAR.JESSEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Capistrano Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

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