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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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November 23, 2020

Friendly staff.Seems helpful and communicate every step of the way. Flexible payment methods. Waiting areas are clean and comfortable.Servuce crew quite professional. Could do better with the pricing. More

by shauna_rodney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, Alex Hernandez
Nov 30, 2020 -

Capistrano Mazda responded

Shauna, Thank you for your business and this review. We're happy to hear Whitney, Alex, and our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

November 19, 2020

Dealership is friendly and truly cares about the customer. They often check in and update the client with monthly news letters. Appreciate their commitment to the customer More

by sflora0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Aydemir
Nov 19, 2020 -

Capistrano Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

November 13, 2020

Capistrano Mazda is ALWAYS such a pleasant experience. They are honest, helpful, and hospitable. We look forward to many, many, many more years with Mazda. More

by joanne.majoue
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Capistrano Mazda responded

Joanne, Thank you! Diego, Cyrena, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

November 13, 2020

Cyrena did an outstanding job in customer service and addressing my concerns. She is a very customer oriented person who ensured I was more than happy with my service Whitney, my salesperson who I bought More

by cathy.a360
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Bowens
Nov 30, 2020 -

Capistrano Mazda responded

Cathy, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Cyrena and Whitney met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

November 10, 2020

Very friendly, professional, courteous & caring service advisor She was very helpful & she knew what is the best for myself & my car Thank you very much More

by hamidk1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great experience! Kate

November 10, 2020

Love this dealership. They offer a complete service package including an external car wash, The service representatives are helpful, professional and keep you informed on the status of your appointment More

by mlarkin48
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Capistrano Mazda responded

Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

November 10, 2020

This was my first service experience at Capo Mazda…everything went great, the service advisors were friendly and accommodating and my service was done in a timely manner. Also, this is a very lo More

by risa.koppel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi
Nov 30, 2020 -

Capistrano Mazda responded

Risa, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

November 07, 2020

Free, so nice. Can’t complain; But not as Deluxe as advertised/expected. Don’t expect a Deluxe car wash; Only an external rinse. interior barely touched & requested time change on clock wasn’t don eit More

by aniamax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Nov 09, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, so we are disappointed to see that you weren't fully satisfied with your experience. We will share your comments with our team, and we hope you will give us another opportunity to serve you. Kate

November 05, 2020

Excellent staff thank you all very much well be back again and again 😀 👍 great quality service . Thanks for the loaner car very easy fast quick everything excellent staff More

by WHALKE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Nov 06, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

October 31, 2020

Thanks for the loaner car will I was waiting for my warranty service. Wish that they didn't have to go to Chicago to get the part. More

by Richard.G.Helgeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, Richard. Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Kate

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