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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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December 16, 2020

Love Capistrano Mazda! It was easy drop, no waiting, very attentive and friendly! Also the service was great and my car runs perfect! Thank You! More

by kori
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Dec 16, 2020 -

Capistrano Mazda responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

December 11, 2020

Cyrena was great up front with getting me set up and very professional. Also the gall at the rent a vehicle area was great. Marcos Ortiz is a great asset to the dealership as well More

by HSPonsen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marcos Ortiz
Dec 14, 2020 -

Capistrano Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

December 09, 2020

Great and friendly service. Easy of dropping off and having a loaner car was great, especially in today's time. I was able to feel comfortable without needing a uber/lyft More

by EPANGILINAN23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 10, 2020 -

Capistrano Mazda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

December 08, 2020

Fast and friendly service as always. I can't say there is anything you need to change. I would recommend this place to anyone with a Mazda. Thank you! More

by Todd K
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Capistrano Mazda responded

Todd, Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great experience! Kate

December 03, 2020

My CX5 had an "engine" symbol showing. Brought my car in to Cyrena Moreno. She was very friendly and listened to me. Left my car to be checked out. Later got a video from Hector showing me and explaining wh More

by THUERBACH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2020 -

Capistrano Mazda responded

Thank you, it's great to hear that Cyrena and Hector were able to help you out and provide a pleasant experience. Our goal is to make sure everyone who walks through the door leaves happy. Thank you again for choosing Capistrano Mazda! Kate

December 03, 2020

As usual, I was able to easily drop my car off, and get a clear understanding of what to expect. I used the waiting room, where everyone was wearing masks and separated, which made me feel comfortable. I was More

by ENEUWIRTH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Dec 05, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again! Kate

December 02, 2020

Since I first purchased my CX-30 from Rick to Cyrena taking care of me with Service- Capistrano Mazda has been an incredible experience. They are all about outstanding service and always such a pleasure More

by MICHESHANNON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 03, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

November 26, 2020

I was able to the appointment time I requested. Vehicle was done in a reasonable amount of time. Alex my service representative was friendly and helpful More

by CBAALLEN
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Nov 30, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad Alex was able to help, and we hope to see you again! Kate

November 25, 2020

Staff was friendly, helpful, service was prompt with good follow-up. Waiting area was comfortable and provided free coffee and soda though I did not use either. More

by debbiejmiller
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Nov 25, 2020 -

Capistrano Mazda responded

Debbie, Thanks for sharing your thoughts about your experience working with Alex and Cyrena here at Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

November 24, 2020

Was well taken care of by Alex & Zander at the service desk...very professional and friendly. Nothing but positive experiences at both Capo VW & Mazda. A solid 10 at both. More

by FATBOYKH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Avila & Zander ??, Alex Hernandez
Nov 24, 2020 -

Capistrano Mazda responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

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