Capistrano Mazda - Service Center

Complimentary new vehicle 5000 maintenance After previously making an appointment for a complimentary new vehicle 5000 maintenance on my new CX-5 purchased at this dealership I stopped in to ha After previously making an appointment for a complimentary new vehicle 5000 maintenance on my new CX-5 purchased at this dealership I stopped in to have the work performed yesterday (9/2/17). I was greeted by an extremely warm and friendly Service Advisor, Fredy Campos. He was exceptionally proficient at getting my paperwork going and within minutes I was enjoying the cool waiting area, relaxing and reading through some old emails. After a short bit of time I got a call from Fredy and my car service was completed, washed and ready to go. They even updated the entertainment software in the vehicle and replaced a cabin filter at no charge. I'm not sure getting an oil change would be on anyones top 10 things to do on a Saturday morning but being that's it a necessity to maintain your automobile investment I can honestly say that I can't imaging a more seamless experience than I received at Capistrano Mazda. Fredy was just plain wonderful to interact with, the technician that performed the work was clean, thoughtful and respectful of my semi-clean-freak nature by not leaving any oily fingerprints all over (like I experienced at other places)... even the gentleman that washed my car did a fabulous job and was extremely friendly. Job well done Capistrano Mazda team! More

Best decision of this year: Mazda Service at capo Mazda is a breeze. Freddy is always there and ready to help. Everything went as planned on my first service visit. If anyone's lookin Service at capo Mazda is a breeze. Freddy is always there and ready to help. Everything went as planned on my first service visit. If anyone's looking for a new car I definitely recommend capo Mazda for leasing or buying. Sales was great too. Worked with Diego. He wasn't pushy at all. He had a sense for what I wanted and needed. Got me set up with the best lease deal I could find on town! More

Always superb service at Capistrano Mazda!! We highly recommend Capistrano Mazda and the service provided by their service department and Freddy Campo! Freddy is honest and always helpful! Th We highly recommend Capistrano Mazda and the service provided by their service department and Freddy Campo! Freddy is honest and always helpful! The service to our Mazda 6 is always done correctly and is very fairly priced. Fantastic service in every way - you will not be disappointed!! More

Superb Service! I brought my 2016 CX9 in to have remote start installed. Hector Arvieu did the installation and did an excellent job. The remote start worked pe I brought my 2016 CX9 in to have remote start installed. Hector Arvieu did the installation and did an excellent job. The remote start worked perfectly and whoever washes the cars as well, always cleans the exterior and interior of the vehicle immaculately prior to pick up. I was having trouble loading the app on my IPhone for the remote start and even though The service rep, Hector Campos was super busy, he took the time to complete the registration for me. He was so helpful and patient and very professional. I can't thank them all enough. I refer all my friends to Capo Mazda for the exceptional customer service, best vehicles and very reasonable prices for the quality received. Thank you soooo much! More

Fantastic service I brought my car in to be serviced and was very happy with the exceptional customer service that I received. Everyone was very professional, the tech I brought my car in to be serviced and was very happy with the exceptional customer service that I received. Everyone was very professional, the technicians were quick, and my car is driving great. Thanks, Capistrano Mazda!! More

AMAZING SERVICE My headlight was out and I called Fredy Campos. The service department was actually closing but he told me to bring my car by anyway. He waited for me My headlight was out and I called Fredy Campos. The service department was actually closing but he told me to bring my car by anyway. He waited for me and fixed my headlight! Fredy is always so professional and courteous. He is the best! More

Fredy Campos Mr. Campos helped me with a couple of problems and solved them quickly and very well. I am very impressed. I appreciate his efficient service and fr Mr. Campos helped me with a couple of problems and solved them quickly and very well. I am very impressed. I appreciate his efficient service and friendly manner. More

First Visit This was my first visit due to a recall that I had neglected. Both Julie, who booked my visit and Fredy Campos who was my service advisor were very p This was my first visit due to a recall that I had neglected. Both Julie, who booked my visit and Fredy Campos who was my service advisor were very professional and treated me very well. They did not recommend any unnecessary work on my Mazda 6 which is 12 years old. Very happy to find a new service center for my 2 Mazdas, More

Recall review I had a recall on my vehicle. The dealership, Freddy inparticular was extremely helpful and provided me with a courtesy car while my vehicle was being I had a recall on my vehicle. The dealership, Freddy inparticular was extremely helpful and provided me with a courtesy car while my vehicle was being serviced. Took 2 weeks due to sourcing parts. Car was returned, washed and cleaned and has since been running beautifully. Love my Protege5. 135k miles and still running like a top! Zoom-zoom! More

Quick and Easy I was having trouble with the fob for my Mazda CX-5. I called the Capistrano Mazda Service Department and explained what was happening. Fredy knew imm I was having trouble with the fob for my Mazda CX-5. I called the Capistrano Mazda Service Department and explained what was happening. Fredy knew immediately what my issue was and told me to come in and he'd take care of it. When I made that call I was sure it was going to cost me an arm and a leg to fix. I went in and both gentlemen in the office met me with a smile. I explained that I called earlier, and Fredy remembered our conversation. He took my fob apart, replaced the battery (and didn't make me feel stupid because I didn't know how to change it myself), and sent me away, a happy camper. There was no charge for fixing my "broken fob". Dealerships just don't have customer service like that any more, so I'm super happy! More