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Capistrano Mazda - Service Center
San Juan Capistrano, CA
546 Reviews
546 Reviews of Capistrano Mazda - Service Center
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February 20, 2018
Excellent Service- Excellent Sales Staff Fredy Campos is great! He has excellent customer service skills, is friendly and very accommodating to customer needs. 5 stars!!! Katrina in sales Fredy Campos is great! He has excellent customer service skills, is friendly and very accommodating to customer needs. 5 stars!!! Katrina in sales also gets 5 stars! They are both amazing. More
by Satisfied
Employees Worked With
Fredy Campos
February 15, 2018
Service department is amazing! I bought my new Mazda here 2 years ago. I wrote a review of my sales experience at the time, which was great. I really thought, there's no way t I bought my new Mazda here 2 years ago. I wrote a review of my sales experience at the time, which was great. I really thought, there's no way the service department can be this good too. Well, it is! Every time I've taken my car in during the past two years, Fredy and Alec have been professional, friendly, and highly efficient. But, the best part is....they are so honest. They don't sell you anything your car doesn't need, and are truly there to help you. They are very busy, because everyone wants to take their cars there, and yet they treat you like a valued customer. How rare is that these days? They really understand how to keep customers coming back. Because of employees like Fredy, I tell all my friends about this dealership. You really have to give them a try to see what you've been missing elsewhere. Thanks, Fredy! Connie Larimore More
by Lovemymazda3
Employees Worked With
Fredy Campos
February 11, 2018
Great Service and Team Fredy and the team always have your best interest in the service department. I have been going for multiple years, because I know they are always goin Fredy and the team always have your best interest in the service department. I have been going for multiple years, because I know they are always going to do a great job. More
by Nathan Harvey
Employees Worked With
Fredy Campos
February 03, 2018
Fixed transmission and even replaced a recalled part Brought my car in to have the transmission fixed, they also replaced a recalled dash. I’ve been calling my local Cerritos Mazda dealership for almost Brought my car in to have the transmission fixed, they also replaced a recalled dash. I’ve been calling my local Cerritos Mazda dealership for almost a year and the part is “never in” and they’ll call me when they get a new shipment, but the San Juan Capistrano location replaced it no problem. Larry Ulrich, Fredy Campos and Hector Arvizu really took care of me and my car. Drop off and pick up of my vehicle was super fast and hassle free, they even finished with my vehicle a day before assumed. They also checked to see if my transmission was under warranty. Thank you guys so much! Larry, Fredy and Hector, you were amazing. If anything else happens, it’s well worth the drive to have the right people taking care of your vehicle. More
by T
January 19, 2018
Great Customer Service Fredy answered all my questions and I had quite a few. I have to say even though I will need to spend a bit of money I was very happy!!! Thank yo Fredy answered all my questions and I had quite a few. I have to say even though I will need to spend a bit of money I was very happy!!! Thank you Fredy!!! More
by Vicki L Andreoli
Employees Worked With
Fredy Campos
December 05, 2017
Recall Repair So I was looking for a service center for my Mazda 3 since I wasn't happy at another Mazda service center that was recommended by a friend of a friend So I was looking for a service center for my Mazda 3 since I wasn't happy at another Mazda service center that was recommended by a friend of a friend. Well I went online and was reading thru reviews and noticed that there was another Mazda dealership closer to my home with good reviews. So I called in to the service center for a recall repair on my dash. Well Julie asked me for some information and she noticed that there was 2 recalls for my VIN. Well she ordered the parts for me and said she would call me back when the parts came in. Well the parts came in within a few days and gave me all the information I needed, like how long they would need the car etc. I was concerned that I would need a rental car and she assured me that they would have it covered and just to come in. Well I came in, checked in with Julie. She did the paperwork, got me in touch with Fredy the service Manager and in less than a half hour I was on the road again. I had a rental for free all I had to do was to make sure I replaced the gas that was used. The rental was not some small car, I was in a 2017 CR-5. I was shocked. Well the following day Fredy called me and said my car was ready and I was excited but I wanted to show my wife the rental and get her opinion on it with maybe the option of buying one for ourselves problem was that my wife was gone and would be returning on Sunday, he said no problem I'll see you Monday. This was on a Thursday. Needless to say me and the wife loved it and look forward to getting one in June of 2018. But I need to say this.. Julie took care of me in the beginning and she even told me that they would take care of me better than any other dealer and she did, she made sure that if I had any other recall fixes for me and also made sure I had my parts before I came in... Fredy not only took care of my car, he made me feel like family, he actually cared about my concerns and made sure to answer all my questions and got me in and out... and that is where a lot of dealerships lose customers. I am now a Capistrano Mazda customer for life, for as long as they have awesome people like Fredy and Julie. Thanks for the experience!!! More
by kealiisr
Employees Worked With
Fredy Campos, Julie Heim
November 07, 2017
Alec Customer service. Alec was the most professional and compassionate respresentive for Mazda I could imagine. He was kind, informative and went out of his way to help me Alec was the most professional and compassionate respresentive for Mazda I could imagine. He was kind, informative and went out of his way to help me with my situation. Alec was greatly appreciated and I will share my experience. More
by Bishop1
Employees Worked With
Alec working with Fredy
October 14, 2017
Excellent Customer Srrvice Every time I come here, they always give such excellent customer service. I have yet to deal with an employee that was rude or not helpful. Whenever Every time I come here, they always give such excellent customer service. I have yet to deal with an employee that was rude or not helpful. Whenever I come in for service, Fredy Campos is usually the one that helps me. He is such a gentleman and is so sweet and helpful. He always goes above and beyond to help me and his excellent service is very much appreciated. He always puts the customer first and makes sure they get the best service and price. I've always left happy and smiling after dealing with Fredy! More
by niiinaaa1018
Employees Worked With
Fredy Campos
October 04, 2017
FANTASTIC service department The service department was friendly and helpful from the moment I pulled into Capistrano Mazda. I was having trouble with one of my daughter's CX-5 t The service department was friendly and helpful from the moment I pulled into Capistrano Mazda. I was having trouble with one of my daughter's CX-5 tail lights and Fredy Campos was there to greet me. He went out of his way to help me with the light and inspect everything to be sure I pulled out and everything was working 100% perfectly. He was dedicated to showing me a good experience and also professionally handling the problem with my daughter's car. I could not thank him enough and am pleased to write him the most outstanding review!!! More
by Terri Queen
Employees Worked With
Fredy Campos
October 04, 2017
Excellent Customer Service I love bringing my Mazda to Capo Mazda for service. The guys there are always amazing to work with and give me a fair deal. Alec Raetz went above and I love bringing my Mazda to Capo Mazda for service. The guys there are always amazing to work with and give me a fair deal. Alec Raetz went above and beyond for me with a recent issue with my CX-5 and they always are super fast with my maintenance work. More
by NikkiB
Employees Worked With
Alec Raetz
