Capistrano Mazda - Service Center

Astonishing I was in for new tires, and this gentleman came second to none! They didn't have my size tires, however he did everything possible to accommodate and I was in for new tires, and this gentleman came second to none! They didn't have my size tires, however he did everything possible to accommodate and help my family and I. His costumer service is excellent, he kept me informed and was very friendly. He went above and beyond any other dealership I have ever been to. So thank you Fredy, without you our vacation wouldn't of turned out as great as it did! More

Mazda 3 Transmission Repair I would like to highly compliment Freddy Campos on a recent service job for my son's 2008 Mazda 3. While attending school at Cal State San Marcos I would like to highly compliment Freddy Campos on a recent service job for my son's 2008 Mazda 3. While attending school at Cal State San Marcos and living in Escondido my son's Mazda 3 started having transmission problems and the "AT" warning light came on. I had him take it to a AAA approved repair shop in Escondido. After spending $118 for evaluation I was told there was excessive metal and chunks in the trans fluid and they would need to open up the transmission for further evaluation. Worst case would be a $3800 rebuild. I wanted to evaluate what a Mazda factory reconditioned trans would cost at my local Mazda dealer and ended up speaking with Freddy Campos. After getting the VIN, Fredy informed me the problem may be caused by the "TCM"; and if so may be covered by a special warranty existing for this car. It would cost $140 to have it evaluated and I would have to tow it from Escondido. Initially I felt skeptical and called the Mazda dealership in Escondido (less than a mile from where the car sat at the repair shop). The service representative there was less than encouraging about this scenario and did not earn my business, even though it would have been much easier for me. I towed the car to Capistrano Mazda where Freddy was waiting just before closing on a Wed night. He informed me I would not hear from him until Friday. They would need time to do a proper evaluation. Just as he promised, he called on Friday with good news that the TCM would be covered 100% by warranty. In addition there were two other items that had service recalls that were repaired. The job was completed that same day and I picked the car up with a fresh wash. I am very appreciative that Freddy Campos has a thorough knowledge of the product he services including important warranties, and also has the enthusiasm to go the extra mile for his customers. It also appears he has a competent staff of mechanics as Hector Arvizu was successful in completing the repairs in a timely fashion. I don't typically buy brand new cars, but after receiving this level of service I will definitely consider giving Capistrano Mazda my future automotive business. More

Exceptional Service Very pleased with my first visit to the dealership. Unique clutch problem with my 2006 Miata MX-5 which was assessed with a solution within a couple o Very pleased with my first visit to the dealership. Unique clutch problem with my 2006 Miata MX-5 which was assessed with a solution within a couple of hours, and the new parts were delivered the next day while I was provided a new loaner car for transportation. Fredy Campos is a true professional in the auto service industry and was involved with my repair every step and keep me informed during the work. My vehicle will go back soon for regular maintenance. They earned my loyalty. More

Great customer service The service on my mazda was easy to schedule and was done quickly and well. Fredy was very informative and helfpul in getting me what I needed. Im hap The service on my mazda was easy to schedule and was done quickly and well. Fredy was very informative and helfpul in getting me what I needed. Im happy to have Fredy and this dealership for my vehicles needs. More

Service support We had a late night incident on a Friday with our new CX-5 that resulted in a punctured tire on sidewall so it was unrepairable. I called service on S We had a late night incident on a Friday with our new CX-5 that resulted in a punctured tire on sidewall so it was unrepairable. I called service on Saturday morning and worked with Cyrene (Service Advisor) and she agreed we could tow car back to my dealer for replacement. They were very busy that day but she did as she stated and squeezed me in for repairs. She was very sincere and really cared about helping out me as a customer and satisfying my needs as we were planning to head back to inland empire that Sunday. Cyrene was an absolute perfect example of what your business and any customer could want from unplanned service. She was knowledgeable, helpful, sincere, stayed on top of our concern and went the extra mile to make a bad situation tolerable and pleasant for this customer. It was my first visit and impression of your service and all interactions were A+++++. Thank you Cyrene, the dealership is lucky to have you. So YES I'd recommend their service. More

Fredy campos is the best I came in like right before they were closing and fredy fixed my center consol bc im crazy and broke it through the bottom. fredy is my angel he fixed I came in like right before they were closing and fredy fixed my center consol bc im crazy and broke it through the bottom. fredy is my angel he fixed it like right away!!! More

Fredy is highly recomended Fredy was so professional. Every-time i take my Mazda in for service he always takes care of business and goes out of his way to make sure everything Fredy was so professional. Every-time i take my Mazda in for service he always takes care of business and goes out of his way to make sure everything is perfect. The guy is AWESOME! More

Great service This dealership offers the best service. The staff are very friendly and so helpful all the time. Got the best price I could get on my new tires. This dealership offers the best service. The staff are very friendly and so helpful all the time. Got the best price I could get on my new tires. More

Their Customer Service Goes Above and Beyond Everyone here at Capistrano Mazda is always friendly and professional. They make you feel appreciated and treat everyone like a VIP. This is our first Everyone here at Capistrano Mazda is always friendly and professional. They make you feel appreciated and treat everyone like a VIP. This is our first time owning a Mazda and I see the difference they make. I highly recommend this dealership. More

Best. Place. Ever!!! Freddy Campos provides excellent service at the beautifully remodeled Capistrano Mazda right off the 5 freeway. Appointments are made EASILY online. Freddy Campos provides excellent service at the beautifully remodeled Capistrano Mazda right off the 5 freeway. Appointments are made EASILY online. All the employees are so helpful and friendly, and your car will be returned freshly washed and cleaned!! I highly recommend!!! More