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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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547 Reviews

547 Reviews of Capistrano Mazda - Service Center

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September 20, 2019

Good service as always Always helpful and friendly service people. Loaner provided since it was kept overnight. Car returned in great condition. Always happy for t More

by sally5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 20, 2019 -

Capistrano Mazda responded

Hi Sally: Thank you for sharing your experience with us! We're happy to hear we were able to take great care of you and that you found our service associates helpful and friendly. We truly appreciate your feedback and look forward to serving you in the future.

September 13, 2019

Cyrena is the best Quick, friendly and helpful and thye had my car ready before estimated time. Love the uber option if you do not have loaners! I do wish you had more More

by MELINDA5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Capistrano Mazda responded

Hi Melinda, Thank you for the 5-star review! We are so happy to hear Cyrena took such great care of you. Apologies about not having a loaner available for you. Next time when you schedule your appointment ahead of time, please let us know you're interested in a loaner and we will make sure we have one set aside in advance for you.

September 13, 2019

Employee review Marcin is really helpful, super accommodating and extends his way whenever I have questions even if he is off that day. He answers all my queries and More

by bonifacioraejoy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review, we appreciate it! We are so glad to hear Marcin and Cyrena were accommodating and that all of your needs were met. Thank you for being a part of the Capo Mazda family!

September 13, 2019

Great! Representative was efficient, courteous, and thorough. This was the second time coming to this location. Thank you for taking care of business! It’s More

by Jfitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t recall the young ladies name that helped me at the front desk.
Sep 16, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are glad you had a great experience and hope to see you again!

September 12, 2019

First Tune up Everyone was very friendly , efficient and knew what they were doing. The car was ready when promised, and they recognized me when I came in and told More

by johnandneddy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Sep 12, 2019 -

Capistrano Mazda responded

Hi John, Thank you for the 5-star review! We are happy you had a great experience with your first tune up and that our team was friendly and efficient.

September 11, 2019

Easy recall work We received a notice for a recall. We called, scheduled an appointment, brought the car in, had coffee and treats while we waited for an hour, and the More

by jtar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Sep 11, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review! We are so glad you had an easy experience with us and were able to enjoy our complimentary coffee and treats. Thank you for being a part of the Capo Mazda family!

September 11, 2019

Very streamlined experience Scheduling was easy, facilities were nice and clean, service personnel was awesome. The actual work done to the car was done in a very timely manner. More

by incendy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Sep 11, 2019 -

Capistrano Mazda responded

Thank you for your kind words and we appreciate you recommending us!

September 10, 2019

Outstanding Service!!!! This was my first service at Capo Mazda, and I had an outstanding experience. It seemed the entire process from scheduling the appointment to picking More

by goodmelchev
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Sep 10, 2019 -

Capistrano Mazda responded

Thank you for the kind words about our outstanding service, we appreciate it! We are so happy our team took such great care of you from scheduling to picking up your car. Welcome to the Capo Mazda family!

September 05, 2019

Friendly and efficient staff Service was quick and efficient and the waiting room was comfortable and the wait time shorter than expected. Paige in the service department was kno More

by VeeBee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paige in service
Sep 06, 2019 -

Capistrano Mazda responded

Thank you for your kind words! We are so glad to hear Paige took great care of you and that your wait time was short. Thank you for being a part of the Capo Mazda family!

September 05, 2019

Easy and Affordable Simple service, oil + tire rotation, only have 7500 miles on car. Made reservation, told it would be 1.5 hours, it was just a bit over. Clean, quiet More

by vtxrkt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Laura Reiter
Sep 05, 2019 -

Capistrano Mazda responded

Thank you for the 5-star review, we appreciate it! We are so glad our team took care of you and that you will be back!

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