Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Capistrano Mazda - Service Center
San Juan Capistrano, CA
549 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
549 Reviews of Capistrano Mazda - Service Center
Sort by
August 19, 2021
I appreciate that they sent me a live video of my technical check to validate what they were doing, especially as a woman who has been taken advantage of by automotive people technical check to validate what they were doing, especially as a woman who has been taken advantage of by automotive people More
by IngridAOtteson
Employees Worked With
July 29, 2021
Leasing was easy with friendly and knowledgeable staff. My first service visit was easy and quick. The waiting area was large and very clean. Great place. My first service visit was easy and quick. The waiting area was large and very clean. Great place. More
by Marbala4
Employees Worked With
Other Employees :
AJ Jamshidi, Kate Bolstad, Ryan Moot
July 16, 2021
I was not a person who would go to dealerships for standard service work like oil changes but this dealership has changed my mind. I seem to always get Alex as my service rep whenever I come into the standard service work like oil changes but this dealership has changed my mind. I seem to always get Alex as my service rep whenever I come into the dealership and I feel very fortunate for it. I am always treated with top of the line service, the facility is immaculate and welcoming. I was even able to get some time to work with the AM Cyrena. I had some special request and wanted to access some of the vehicles on site to check them out, everyone I spoke to at the dealership along the way was accommodating and giving of their time. More
by mdixonds
July 15, 2021
The staff was fast efficient and very friendly. They were also very thoroughly and informative in explaining I would need new tires soon. I explained it was a Lease and informed them to contact me later with also very thoroughly and informative in explaining I would need new tires soon. I explained it was a Lease and informed them to contact me later with the best price for tires considering it’s. Lease vehicle and I have a little over a year left. More
by Julee71@gmail.com
Employees Worked With
Other Employees :
Hector initially on the phone I believe and I Don’t remember it was a young guy
June 27, 2021
Was very satisfied with dealer and service department and how quickly it was performed how quickly it was performed More
by A_KAZEMI
Employees Worked With
April 01, 2021
Excellent Service, I appreciated the details provided by the service tech video on findings - it was the clearest and best summary I have ever received! the service tech video on findings - it was the clearest and best summary I have ever received! More
by cathymnunez
March 31, 2021
I had an easy and really great service experience. My service advisor, Hugo Diaz, was very efficient and professionally friendly. He took notes of the issues that I asked to be checked and arranged a loa service advisor, Hugo Diaz, was very efficient and professionally friendly. He took notes of the issues that I asked to be checked and arranged a loaner car. My car was finished quicker than I expected. More
by risa.koppel
Verified CustomerEmployees Worked With
Hugo Diaz
March 30, 2021
Thank you so much for being so quick and efficient. Serviced my car and solved issues found Cyrena knocked it out of the park again Serviced my car and solved issues found Cyrena knocked it out of the park again More
by mhohara
Employees Worked With
March 29, 2021
Ever since I purchased my car in 2019, the service from Capo Mazda has been consistently great! Cyrena is always so kind and friendly, the appointments are so easy to make online, really couldn't ask for a Capo Mazda has been consistently great! Cyrena is always so kind and friendly, the appointments are so easy to make online, really couldn't ask for a better experience. Thank you so much! More
by jordan73
Employees Worked With
March 29, 2021
Cyrena was amazing! I blew a tire on the freeway and almost crashed my car. She took care of me when I was frazzled. She was caring, attentive, and helped me in a scary situation. She was professional, almost crashed my car. She took care of me when I was frazzled. She was caring, attentive, and helped me in a scary situation. She was professional, knowledgeable, and so easy going. I live in Los Angeles, but I will certainly come back down here to get my service moving forward. Mazda is lucky to have her on board! Thank you so much!!!!! More
by SCOHEN5
