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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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April 14, 2020

Easy, professional, quick and helpful Car had check engine light. Set up appointment. Got car in quickly. Diagnosed problem. Needed to wait a day for a part. Fixed it and called me to More

by ChrisGT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 15, 2020 -

Capistrano Mazda responded

Thanks, Chris, for sharing your thoughts about your service experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

April 07, 2020

I was able to schedule service for a recall notice. The woman at the front of the service counter was very nice and the service was quick and efficient. More

by Konish7
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 08, 2020 -

Capistrano Mazda responded

We are so grateful that you chose to do business with Capistrano Mazda! Your experience matters so much to us, and I am happy to see that we fulfilled your expectations. Thanks for coming and we hope to see you again. Kate

March 23, 2020

60k mile service & tires, Thank you! Brought by 2008 Mazda3 in for it's 60k service and knew I probably needed tires as well. They helped me with a sale price for the tires and completed More

by Nick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Mar 24, 2020 -

Capistrano Mazda responded

Thank you, Nick, for the kind words for our service department! We're happy to know that the service for your 2008 Mazda3 was completed quickly and that you received a great price on your new tires. We look forward to sharing your compliments with our service team and don't hesitate to let us know if we can be of further assistance. Kate

March 19, 2020

very good experience I felt that having women at the intake desk was brilliant. Good job Capo Mazda! Jerry in sales was helpful he clearly understood that I may be interes More

by frenchs35
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh Jaurequi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Aydemir
Mar 19, 2020 -

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

March 18, 2020

This dealership is fantastic! The people who work there are the best. They go above and beyond to satisfy your needs. We have purchased 3 Mazda, and our a Mazda family. Thanks again for your expertise and More

by MICHAELGLENBLACK
Recommend Dealer
Yes
Employees Worked With
Gary Willenborg
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Paige Salmon
Mar 18, 2020 -

Capistrano Mazda responded

Hi Michael, It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Enjoy your new Mazda! Kate

March 16, 2020

nail in tire Brought my car in for 10,000 mile service. They discovered a nail in one tire. I would have suggested to fix it for free (turker does, and i didnt bu More

by dgleck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Mar 16, 2020 -

Capistrano Mazda responded

Thank you so much for your feedback. We apologize you did not have the overall best experience with us and that we did not provide you with a smileage guaranteed. Please feel free to reach out to us at customerservice@capovwmazda.com to discuss further. Kate

March 16, 2020

Excellent customer service and actual care . The staff really make efforts to insure a wonderful experience. Well done . I want to acknowledge...Cyrena at service and Jerry at sales. Thank you . More

by executivedental
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Aydemir
Mar 16, 2020 -

Capistrano Mazda responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

March 12, 2020

Very professional and on time service Great and timely updates along the whole process. The inspection review video was very helpful as was the over-all communication! Cyrena and Edward we More

by SCOTTDUKE1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 13, 2020 -

Capistrano Mazda responded

Hi Scott, We are very happy to hear that Cyrena and Edward provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Kate

March 05, 2020

Installed apple play The very best service and the nicest employees. They were looking out for my best interest in regards to the installation of the apple play and rep More

by Erinmillett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Capistrano Mazda responded

Thank you Erin! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations when installing your Apple Play. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

March 05, 2020

Friendly, efficient service. Easy and pleasant experience having my car serviced. The provided Uber service to and from the dealership was great and better than a shuttle. More

by ridgefam
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Mar 05, 2020 -

Capistrano Mazda responded

Hi, Thank you, we are very happy to have provided you with such a positive experience and you enjoyed our Uber service! We sincerely value your business and look forward to your next visit. Kate

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