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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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June 20, 2020

Thanks to Cyrena and Hector for job well done. Purchased and installed wipers for Mazda RX8, and replaced battery under warranty on same. Cordial, quick an efficient. More

by classicjimjenkins
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2020 -

Capistrano Mazda responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Capistrano Mazda. Kate

June 16, 2020

Another positive experience at Capistrano Mazda We took our SUV into Capistrano Mazda (where we originally bought the vehicle) for the 50K service and as always, they took care of us. Alex did a gre More

by TimCurtin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jun 16, 2020 -

Capistrano Mazda responded

It has been a pleasure serving you, Tim. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! Kate

June 09, 2020

I absolutely adore all the wonderfully friendly staff I have dealt with through the years you have been in San Juan Capistrano. Thank you for your kindness and professionalism ‼️We are a Mazda family. We More

by FOREVERYOUNG1948
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Jun 10, 2020 -

Capistrano Mazda responded

Hello, We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. And it's awesome that you were able to tour the factory! Kate

June 09, 2020

The people are very helpful and friendly. Cyrenna greeted us and thanked us for being on time for our 9am appt. She made us feel that our car was in good hands. Thank you! More

by Archie
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2020 -

Capistrano Mazda responded

Hello Archie, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Kate

June 05, 2020

oil change I had my oil changed in and out in about 1 hour Very pleased the staff was very nice and friendly Good experience will be back More

by brothersandamother
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 07, 2020 -

Capistrano Mazda responded

Hello, Thank you for taking the time to share your thoughts on working with Cyrena and our team. We're glad to hear we delivered such a great experience! Kate

June 05, 2020

Capo Mazda was so quick to finish my car service and the staff was so friendly (as always). You all make it so easy and stress free every time. More

by Nicole D
Recommend Dealer
Yes
Employees Worked With
Rachel in customer service
Jun 07, 2020 -

Capistrano Mazda responded

Nicole, It's great to hear that Rachel was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

June 04, 2020

We experienced Great customer service.Our tech was very We experienced Great customer service. Our tech was very informative and professional. It just confirms that we made the right choice in choosing Maz More

by nicole.tranberg
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jun 05, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

June 04, 2020

My daughter, my wife and I have all leased a Mazda here over the past 6 years (cx-3, cx-5 and m3. We are all happy with the service we received as the dealership grew. More

by fconsadori
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 05, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

June 02, 2020

Great service, they we’re ready for my car when I arrived and were extremely pleasant. Provided excellent explanations for all needed repairs. Would recommend them. More

by Anonymous
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

May 20, 2020

great service people! Best Service ever! everyone in the service department acknowledged me with welcoming smile and hello right away, a lot of nice attention. Made me feel More

by FREDMACH555
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hugo
May 20, 2020 -

Capistrano Mazda responded

Thanks for sharing, Fred, your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

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