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Capistrano Mazda - Service Center

San Juan Capistrano, CA

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546 Reviews

546 Reviews of Capistrano Mazda - Service Center

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July 11, 2020

This is the FOURTH TIME WE HAVE BROUGHT Our 2017 This is the FOURTH TIME WE HAVE BROUGHT Our 2017 Mazda 3 IN FOR A LEAKING WINDSHIELD WIPER FLUID CONTAINER. It is already OUT again! More

by DOUGPARKS2003
Recommend Dealer
No
Employees Worked With
Hector Arvizu
2.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

We are very sorry that you had a negative experience with us. This must be very frustrating for you to have to come back and still not have your windshield wiper fluid container fixed. Would it be possible to have someone from our management team reach out to you to discuss? If so, please email us below with your information and we will get back to you immediately. Thank you for your time, and hopefully, we can get to the bottom of this. Sincerely, Kate customerservice@capovwmazda.com

July 09, 2020

Prompt and proper receiving by Alex.. Pandemic prevention protocol implemented to detail, makes us customers feel very safe. Service performed timely plus full service report card, the co More

by HERU_H
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jul 10, 2020 -

Capistrano Mazda responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

July 08, 2020

Service appointment experience Considering the Covid19 situation, the team scheduled and handled my scheduled service appointment well... Social distancing was well planned etc., (L More

by johnsobczak1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hi John, Thank you for taking the time to share your feedback with us! We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Kate

July 08, 2020

Needed to do eckbond I arrived and I was taken care Needed to do eckbond I arrived and I was taken care immediately. They order a Lyft for me to go back home and as soon the car was ready they called More

by merquiaga1
Recommend Dealer
Yes
Employees Worked With
Paige Salmon
Jul 08, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

July 08, 2020

Helpful, kept me informed. Ready when needed. Our service rep kept us informed and let us know additional recommended work and costs. Very helpful. Car was ready sooner than expected even with add More

by LESLIEBEAU777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Jul 29, 2020 -

Capistrano Mazda responded

Hi Leslie, Thank you for your review! We appreciate your business and our team looks forward to serving you again soon! Kate

July 03, 2020

Outstanding Service Cyrena Morena took car of us when we had a serious problem with our CX-5. A courtesy car was provided for as long as needed and the communication with More

by Bob
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Deering
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marcin Paluch
4.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hi Bob, Thank you for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

July 03, 2020

Great friendly service I enjoying going in to the mazda dealership to get my car serviced the staff there is always so friendly and nice. Every time I go in I make sure I se More

by alas.eridan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 04, 2020 -

Capistrano Mazda responded

Thank you for your review and kind words for Cyrena! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

July 02, 2020

Always a pleasure to have my car serviced there. I do wish a courtesy car was available as I travel up from Fallbrook then go to my sons house to watch the grandkids Uber was offered but this does leave More

by georgewightman
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hi George, Thank you for the kind words for our service department! We look forward to sharing your comments with them, and please don't hesitate to let us know if we can be of further assistance. Kate

July 02, 2020

Great Running car M car was very clean inside and out. It is a verily new car so it should not have any issues with it . I really love my car with all the new techno More

by Ally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2020 -

Capistrano Mazda responded

Hi Ally, Thank you for your business and this review, Ally! We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

July 01, 2020

maintenance service All went smoothly checking in for maintenance service appointment. I received a curtesy call that my car was finished before time quoted. Overall, g More

by mistyl.walker1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 01, 2020 -

Capistrano Mazda responded

Thank you so much, Misty, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

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