Back

Capistrano Mazda - Service Center

San Juan Capistrano, CA

not yet
rated
546 Reviews

546 Reviews of Capistrano Mazda - Service Center

Sort by
August 27, 2020

Excellent service. Cyrena kept me informed of the status of my repair from start to finish. I highly recommend the whole team of Capistrano Mazda. Thumbs up! More

by mariu5z
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marcin Paluch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 27, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your thoughts on working with Cyrena and the service team. We're glad to hear we delivered such a great experience! Kate

August 26, 2020

Cyrena, my service advisor, does a great job. She remembered me as a repeat service customer and listened to my concerns about the vehicle. She provides good customer service and I never feel like I More

by KIMBOCAL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2020 -

Capistrano Mazda responded

It's great to hear, Kim, that Cyrena was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Capistrano Mazda! Kate

August 18, 2020

Unbeknownst to me, my window shield on my brand new car Unbeknownst to me, my window shield on my brand new car cracked and it needed to be replaced. Cyrena was extremely helpful and very professional. More

by Rosemaryoconnor
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Capistrano Mazda responded

Thank you, Rosemary, for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Cyrena and the rest of our team, and we look forward to working with you again. Kate

August 17, 2020

Terrific people to deal with. They get the job done. The service Dept. does a great job on both my car and my sons car. More

by The Hightowers
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

August 17, 2020

Every service experience has been easy to schedule, friendly service and quality work. I wouldn’t hesitate to refer this dealership to anyone that I know. More

by craigweb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Kate

August 17, 2020

I brought in my car for routine maintenance. I was greeted as soon as I arrived and Cyrena began my appointment at the scheduled time. Thankfully, service was completed in about an hour so that I coul More

by Dan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2020 -

Capistrano Mazda responded

Thank you, Dan, for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

August 15, 2020

Easy to get an appointment at a tone that works for me., Really Love the new building, plus the staff is always so nice. Plus the service Is great. More

by iinteriorsdesign
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 15, 2020 -

Capistrano Mazda responded

Thank you for your very kind review! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

August 14, 2020

Alex was very helpful in getting our Mazda 3 repaired. It was out of warranty but she managed to get the service covered because we had low miles. Thank you! More

by MIKE306
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Aug 15, 2020 -

Capistrano Mazda responded

Mike, thank you for your business and this review! We're happy to hear that Alex and the team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

August 13, 2020

On time, always kept informed of progress and a great overall experience. Good value too. Friendly clean dealership that is really trying to maintain a high standard. Well done More

by mfeibush
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Aug 15, 2020 -

Capistrano Mazda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Kate

August 12, 2020

I'm consistently pleased with the service and salespeople at Capistrano Mazda. Nice ambiance to the showroom, free coffee and chips, and friendly folks! I would (and have) recommended this dealership to ever More

by PilotDoug
Recommend Dealer
Yes
Employees Worked With
Rick Katz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 13, 2020 -

Capistrano Mazda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Capistrano Mazda. Please don't hesitate to reach out if you need anything else. Kate

...
10
...