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Capistrano Mazda

San Juan Capistrano, CA

4.8
1,338 Reviews
Since Capistrano Mazda opened in 2015, we’ve worked to establish ourselves as the “Undealer.” Delivering an experience different, and better, than what our customers and employees expect from a dealership. Our team has continuously won customer satisfaction awards from third parties, for both sales and service, as well as been named a Mazda Presidents Club winner from Mazda North American Operations for multiple years in a row. We’re all about transparency and have never charged one cent over MSRP on any model, not even on the all-new MAZDA CX-50 Hybrid and MAZDA CX-70 and MAZDA CX-90 Plug-In Hybrids. Our team of Automotive enthusiasts and experts are here to provide you with tons of Smileage, professional services and fun while you shop for your next vehicle. We are conveniently located just east of the I-5 freeway off of Camino Capistrano in San Juan Capistrano, California. If you're looking for a dealership that specializes in Mazda models including the Mazda3 Sedan, Mazda3 Hatchback, Mazda CX-30, Mazda CX-5, Mazda, CX-50. Mazda CX-70, Mazda CX-90, Mazda MX-5, and Mazda MX-5 Miata RF - then you've come to the right place! Looking for your perfect vehicle? We carry a great selection of new inventory, where we take pride in our selection of unique model, color combinations where we'll NEVER charge an additional dealer markup on any hot or new model! We also have a wide variety of Pre-Owned vehicles available in our 3 tiers of Pre-Owned cars including: Certified Pre-Owned, Quality Pre-Owned and Value Pre-Owned vehicles! We know your time is valuable. We are sure you will find our site a fast and convenient way to research the information that you need. If we can be of any assistance, give us a call or schedule your appointment online and we'll promptly reply. Smileage Guaranteed!®
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32852 Valle Road

San Juan Capistrano, CA

92675

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Showing 1,338 reviews

November 07, 2020

Free, so nice. Can’t complain; But not as Deluxe as advertised/expected. Don’t expect a Deluxe car wash; Only an external rinse. interior barely touched & requested time change on clock wasn’t don eit More

by aniamax
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alex Hernandez
Nov 09, 2020 -

Capistrano Mazda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience, so we are disappointed to see that you weren't fully satisfied with your experience. We will share your comments with our team, and we hope you will give us another opportunity to serve you. Kate

November 06, 2020

Whitney was amazing! The whole process was simple and straightforward, and she went out of her way to ensure I test drove the cars I was interested in and broke down the differences between them. I didn' More

by Sierra
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Clark
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Whitney Bowens
Nov 07, 2020 -

Capistrano Mazda responded

Thank you! It has been a pleasure serving you, Sierra. Quality customer service is always our number one priority, and we're happy to hear that Whitney met your expectations. Thank you again for choosing Capistrano Mazda, we look forward to having you as one of our valued customers for many more years to come! We hope you enjoy your new car, Sierra. Kate

November 05, 2020

Excellent staff thank you all very much well be back again and again 😀 👍 great quality service . Thanks for the loaner car very easy fast quick everything excellent staff More

by WHALKE2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Nov 06, 2020 -

Capistrano Mazda responded

We appreciate your business and our team looks forward to serving you again soon! Kate

November 02, 2020

Ben was wonderful I had a terrible experience at Mazda Fontana and not great and loma linda this place was so great I drove almost 2 hours to get there Ben helped me for weeks over the phone and email and More

by mjlmakeup
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Ben Deming
Nov 02, 2020 -

Capistrano Mazda responded

Thank you! Here at Capistrano Mazda, customer satisfaction is our #1 priority. Ben and the team always do their best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review! Kate

October 31, 2020

Thanks for the loaner car will I was waiting for my warranty service. Wish that they didn't have to go to Chicago to get the part. More

by Richard.G.Helgeson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 01, 2020 -

Capistrano Mazda responded

Thank you for choosing Capistrano Mazda, Richard. Your feedback and rating mean a lot to us. We're glad we were able to help and we hope to see you again! Kate

October 30, 2020

Always a comfortable experience. Reminds us of how Nordstrom was back in the day. Definitely a notch above. Easy to make an appt and they send helpful reminders. More

by DTerry247
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Arvizu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Bastiaans
5.0
This rating includes all reviews, with more weight given to recent reviews.
Edward Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Hernandez
Nov 01, 2020 -

Capistrano Mazda responded

Thanks for sharing your thoughts about your experience with Capistrano Mazda. We appreciate your business and hope to see you again soon! Kate

October 29, 2020

Excellent customer service. Had several questions regarding a couple different models and all were handled expertly. Ben and Diego were outstanding. I even got a good deal on my trade in. AJ made the More

by dmoon29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Diego Blakely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : AJ Jamshidi, Ben Deming
Nov 01, 2020 -

Capistrano Mazda responded

Thank you so much for your kind words and for taking the time to leave us this wonderful feedback! Kate

October 28, 2020

Forouz was absolutely fabulous. Been purchasing cars for nearly 40 years and she's the most effective I've experienced. She even came in on her day off to make sure our new car was properly prepped. More

by toddherzer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Forouz Mohisefat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2020 -

Capistrano Mazda responded

Thank you for your review and kind words for Forouz! We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Capistrano Mazda. Kate

October 27, 2020

I was treated in a timely fashion. Each staff member was friendly and knowledgeable. My car was serviced and returned to me in 45 min. It was worth the drive from Carlsbad to San Juan. BTW the waiting room More

by theworksskincare
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cyrena Morena
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Capistrano Mazda responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Kate

October 26, 2020

Dealership was very professional and helpful on my purchase of my new Mazda 3. I would highly recommend them and had a very good experience. Whitney was a pleasure to work with. More

by MARK137MGMT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Whitney Bowens, AJ Jamshidi
Oct 26, 2020 -

Capistrano Mazda responded

It's fantastic to hear, Mark, that we provided you with great customer service while assisting you with the purchase of your new Mazda 3! We truly appreciate the opportunity to do business with you. Thanks for choosing Capistrano Mazda! Kate

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