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Cape Coral Chrysler Dodge Jeep Ram - Service Center
Cape Coral, FL
5,003 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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5,003 Reviews of Cape Coral Chrysler Dodge Jeep Ram - Service Center
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October 28, 2018
Poor and slow service. Upon arrival, several employees asked what I was there for and told me someone would take care of me soon. I waited for quite awhile before I was tak Upon arrival, several employees asked what I was there for and told me someone would take care of me soon. I waited for quite awhile before I was taken care of for a simple oil change and tire rotation. Once it was written up, it took a long time before the car was taken into the service area. 2 hours later I finally got my car after an attempt was made to sell me something that the car did not need. Namely an air filter that the mechanic claimed was dirty and needed to be replaced. The vehicle only has 10K miles on it. I checked it when I got home and found the filter to be fine. More
by facmech666768
Verified CustomerEmployees Worked With
I never got the name of anyone.
October 27, 2018
Great experience I was greeted promptly at the time of my appointment, The service writer explained everything to me, and took me on a tour of the facility. I waited f I was greeted promptly at the time of my appointment, The service writer explained everything to me, and took me on a tour of the facility. I waited for this dealership to open to get the recalls done on my truck as I had no intention of returning to Galeana for service again. I am extremely happy to say the wait was worth it. Great job. More
by overseer54
Employees Worked With
Rebecca Dodds
October 27, 2018
A pleasant experience Most professional service, nice clean and convenient, very happy with their service. The service tech was most helpful in fixing my u connect phone s Most professional service, nice clean and convenient, very happy with their service. The service tech was most helpful in fixing my u connect phone service, explained what I would need by the time of my next oil change. Overall service was awesome. More
by carolmcdougal
Employees Worked With
Brian Marshall
October 26, 2018
Regular Maintenance Had an oil change and tire rotation completed. The service rep was informative and kept me updated regarding the service progress. The customer wait Had an oil change and tire rotation completed. The service rep was informative and kept me updated regarding the service progress. The customer waiting area was very nice. They even washed the car. Great service!!! More
by denwink
Employees Worked With
Brian Marshall
October 26, 2018
Beautiful New Facilities with Friendly Staff You can't beat it. Beautiful new building with the friendliest staff. Matthew in service not only took care of my oil change but notified me of an ope You can't beat it. Beautiful new building with the friendliest staff. Matthew in service not only took care of my oil change but notified me of an open recall I forgot I had. Forget Galeana, this is my new home for all service needs More
by CARLOS.HERNANDEZ
Employees Worked With
Matthew McCartney
October 26, 2018
Great service Rebecca Dodds took great care of my problems. Will be back for more service. Glad to have you in cape coral. Tired of going to Getty. Rebecca Dodds took great care of my problems. Will be back for more service. Glad to have you in cape coral. Tired of going to Getty. More
by billc8
Employees Worked With
Rebecca Dodds
October 26, 2018
Great Service Thank you Brian Marshall for all your help with my Hellcat! So glad we have this great dealership in Cape Coral. Will definitely recommend this dealer Thank you Brian Marshall for all your help with my Hellcat! So glad we have this great dealership in Cape Coral. Will definitely recommend this dealership. More
by themightydodge33
Employees Worked With
Brian Marshall
October 26, 2018
Not ready for customers yet! I'm a loyal customer of Chrysler and I service my vehicle every 6 month whether it needs it or not and not being your first priority is a huge disappo I'm a loyal customer of Chrysler and I service my vehicle every 6 month whether it needs it or not and not being your first priority is a huge disappointment. I usually get the car serviced in Fort Myers and was very happy to hear the Cape center had opened. Two weeks ago I took the car in for an oil change, tire rotation and decided to have the window wipers replaced. Service was very limited at the time and equipment was not fully available. Due to not much rain I had not used the new wipers until recently and noticed the wipers did not fully cover the windshield. I returned and questioned that these were not correct. Yes, they were the wrong size. My next disappointment was they didn't have any for my model (Chrysler 300S) and they were being ordered and expected to be in the next day and promised a phone call. Today came and went-no wipers, no phone call. A followup call would have been appreciated. I shouldn't have to make three visits for simple service. I'm not saying this dealership isn't great looking and the staff isn't great- both are but you are not ready to be open to the public. Until you are fully equipped to service your vehicles I will return to Fort Myers after I get the wipers replaced. More
by dellis10352
Employees Worked With
I would prefer not to mention an employee's name.
October 26, 2018
Fast and friendly service Wasn’t completely open yet , but solved my problem quickly and for less cost than expected. I had limited time and they accommodated my situation. Wasn’t completely open yet , but solved my problem quickly and for less cost than expected. I had limited time and they accommodated my situation. More
by Jan Cape Coral
Employees Worked With
Rebecca Dodds
October 26, 2018
Best service in town Cape Coral has been waiting a long time for a CDJR dealership. We knew one was coming but didn’t know when. I brought my car in for service there and Cape Coral has been waiting a long time for a CDJR dealership. We knew one was coming but didn’t know when. I brought my car in for service there and worked with Dennis. Fantastic! Very professional. The amenities provided in the service wait area are great too. Different seating options and even places to plug in a laptop if you need to work. Great job guys! I’ll be coming back often. More
by mdexter07
Employees Worked With
Dennis Tagge, Marty Martin
