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Canton Ford - Service Center

Canton, TX

4.4
71 Reviews
Call Service Center (903) 567-4144

71 Reviews of Canton Ford - Service Center

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March 28, 2024

It was all good The front desk staff were pleasant and kept us informed through the whole process More

by Kbrown8102
Recommend Dealer
Yes
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March 27, 2024

Experiences have been good. I will recommend family & friends to Canton Ford for future purchases and/or services. More

by JJCude
Recommend Dealer
Yes
Employees Worked With
Jeff
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March 25, 2024

With Daniel. ...one of the worst experiences I've ever had a dealership...nothing but lies consistently.What was gonna be a 4-5 day job took SEVEN (7) weeks!!!! Ev More

by tx1000dollarbill
Recommend Dealer
No
Employees Worked With
Alex Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roberts
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Jul 03, 2024 -

tx1000dollarbill responded

After picking it up, I drove my car 875 miles approximately and the oil light came on. Took it back that day. While waiting on a loaner, I saw my car leave the servuce driveway, assuming it was a test drive. Later, I see my car coming back in ON A WRECKER. Upon inquiring, they couldn't tell me what happened. Several days later, I called and again, no one could tell me what had happened . They kept my car about 7-8 weeks again. FINALLY, as I'm picking it up for the second time, I inquire again of what the problem was and was told the motor had spun a bearing in the motor, locking it up. According to them, it was due to a BAD BUILD of the motor. I picked it up on a Monday...Wednesday evening, I noticed a very small amount of moisture on the ground underneath the car. I drove it a total of maybe a half of a mile, and parked it. The following day when I go to run an errand here in town, I noticed a much larger amount oil underneath it. I called Alex and made him aware of it. After that conversation, I decided it was probably best I find a different dealer, and did!!! Its being thoroughly checked to be repaired now...It appears they have some very incompetent service staff. This really needs to be investigated. I see why, according to the internet, Ford is very last on the J.D. Powers list for best service **NOTE** On January 29th, my initial contact about the recall, I expressed concern about my transmission going bad and relayed to Daniel I really needed my car back by the 1st of March because my extended warranty expired on March 5th. Their transmission mechanic rode with me and I showed him a few things it was doing. He said he'd check it out. Sometime later, when I inquired about it, I was told the transmission was fine. All my problems were being caused by the motor. According to my new dealer, my transmission is virtually gone... SOOOOO....to make me happy, I want a new motor and transmission, to be monetarily paid for all my grief. I have missed doctors' appointments, a trip I had planned, and other events. I am a 72 y/o disabled veteran and that the very least Ford Motor Company can do!!! I've been a "FORD" man all my life....

March 24, 2024

Friendly staff, found our problem and took care of it in a timely manner. Easy to work with. More

by dnsprock
Recommend Dealer
Yes
Employees Worked With
Alex Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roberts
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March 20, 2024

In and out as promised everything good Malt does more than Milton can to justify God's way to man More

by phillipsjohn1954
Recommend Dealer
Yes
Employees Worked With
Alex Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roberts
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March 17, 2024

Easy, to schedule. VERY helpful, and friendly. Service was excellent and quick! Thank you. That's it. More

by jeff.east
Recommend Dealer
Yes
Employees Worked With
Alex
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March 16, 2024

Service is incredible. I drive several miles to do business with Canton Ford when I have a dealership 5 miles from my home. More

by Mack
Recommend Dealer
Yes
Employees Worked With
Alex Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roberts
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March 16, 2024

Great Always excellent service when using canton ford, the are great especially Bruce in parts. More

by paulamydj
Recommend Dealer
Yes
Employees Worked With
Alex Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roberts
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March 16, 2024

Dan and Alex are very good at what they do. I drive from Athens to get my service done. More

by Mack
Recommend Dealer
Yes
Employees Worked With
Alex Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roberts
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March 09, 2024

This is second time taking my 22 mach1 in for an oil change only to get it back leaking oil . First time took 3 trips to fix it . Have made 2 trips this time its still leaking. More

by Kensimpson35
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Alex Roberts
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Roberts
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