Canton Ford

Friendly professional service. Very knowledgeable. Made buying my truck a very enjoyable experience thank you. Very knowledgeable. Made buying my truck a very enjoyable experience thank you. More

Very easy to work with. They had me in and out and happy in under an hour They had me in and out and happy in under an hour More

We had an excellent experience with everyone at Canton Ford. We would recommend anyone to choose Canton Ford if they need a new car. Ford. We would recommend anyone to choose Canton Ford if they need a new car. More

I am not very happy with the way the service department handled my service need. I purchased a bronco brand new, and a few weeks later I scheduled an appointment to have the roof checked. It sounds like th handled my service need. I purchased a bronco brand new, and a few weeks later I scheduled an appointment to have the roof checked. It sounds like there is wind coming inside of my car somewhere on the left passenger back side. And it leaks in the front passenger side. They checked it and said that it’s normal. It’s not, I have rode in multiple broncos and not one has made that noise. So my husband called and the scheduled another day to come pick up my car to double check it. That day came and no one called or came to pick up my car. The end of the week I get a phone call asking if it was ok to still pick up my car. And I told them that day was not good. They were supposed to talk to the supervisor and call me back to set up a better day. No one has called me back since then. This was a month ago. More

The staff was great. No problems there, even after I called them almost every 2 weeks for update on motor and parts being shipped to them. Garrett was very patient. I No problems there, even after I called them almost every 2 weeks for update on motor and parts being shipped to them. Garrett was very patient. I asked him to tell Ford there was an old lady in Fruitvale that was not happy and to hurrybit up! Wish Ford could have been on top of their job in getting motors and defect parts for 2019 Ecosports to dealerships. Took my car in on Aug 21 and didn't get it back until Oct 29. A wait of over 2 mos is not acceptable, no car, but 2 payments had to still be paid! Ford should provide rent car as soon as cars are turned in to dealerships! Sure, they'd reimburse you for a rental car, up to $50 per day, but only for 30 days. I opted out of that deal because I could not pay rental fees and wait for Ford to reimburse me. Who knows how long that would take?! I say all this to alert 2019 Ecosport owners about this recall. This was, by the way, the 4th engine in my car! The engineers of this model's engine should be terminated, if not already. More

Lacks in customer service In my opinion, the service writer needs to get up from behind the desk instead of just sitting there when waiting on a customer and take care of the customers needs writer needs to get up from behind the desk instead of just sitting there when waiting on a customer and take care of the customers needs More

Polite, courteous, and always kept me in the loop as to timing and what was happening. Got dropped off at my home so I didnt have to wait at the dealership for the work to be completed timing and what was happening. Got dropped off at my home so I didnt have to wait at the dealership for the work to be completed More

It was OK I'm not sure how they describe my problem to the insurance company that they denied my claim. the insurance company that they denied my claim. More

They are always kind and straight forward. Any time I have a concern with my vehicle they check to make sure it's safe. Thank you! Any time I have a concern with my vehicle they check to make sure it's safe. Thank you! More

Everything went great Okay that's a little annoying, I shouldn't have to say 12 more words, everything went great that's all I need to say shouldn't have to say 12 more words, everything went great that's all I need to say More