Candy Ford Inc. - Service Center

I have purchased my cars at Candy Ford for many years now. What keeps me coming back? I find that the personal attention that I receive from every member of the Candy team gives me confidence that my au now. What keeps me coming back? I find that the personal attention that I receive from every member of the Candy team gives me confidence that my automobile is receiving that same careful and dedicated attention. My cars continue to run well and safely.thanks to this concern for me as a customer and from the efforts from everyone at Candy Ford. More

Happy customer here! Jason was very helpful and kept me updated all throughout the process. I also want to thank Ken who gave me a ride back to my house and also later Jason was very helpful and kept me updated all throughout the process. I also want to thank Ken who gave me a ride back to my house and also later delivered my car. Great experience overall and very thankful. Julie P. More

Knowledge service personnel who treat their costumers with respect. Quality service at fair prices. A pleasure to do business with them. with respect. Quality service at fair prices. A pleasure to do business with them. More

You asked, so I'm giving you my thoughts. This is not personal, only business. My wife brought our car in for an oil change and rotation. It takes hours every time we bring it in for an oil This is not personal, only business. My wife brought our car in for an oil change and rotation. It takes hours every time we bring it in for an oil change. I worked at a Ford dealership in NC for 6 years, and we NEVER took longer than 30 minutes to do a standard oil change. Then, they called my wife and told her that they couldn't do the rotation unless they replaced all of the lug nuts at a cost of $200. She declined. (I found a brand new set for $35). When we both got back home, I looked at the Invoice that she was given. There was no mention of the lug nuts or cost estimate listed there. We have the Ford Visa card, currently with over $100 in rewards credit on it), and when she went to pay and pickup the car, the girl at the counter said that the guys at the service desk would have to do that and they were gone. So 1) we had to pay $71 that should have been covered by rewards credit, and 2)I have been there more than once at paid with rewards credit at the showroom counter with no problem, and 3)we didn't get the tire rotation that the car is due for. So there's either a training issue, or a dishonesty issue. Either way, I am not happy at all. We have other issues in the past at this dealership, but I've looked past that because it's the local "hometown" dealer. I'm afraid we can't do that anymore. I will be taking our car elsewhere for service from here forward. Lastly, I was originally going to give a 1-star, but I decided that was too harsh, even if it was earned. For the sake of your customers and your business, I hope you take this review into consideration. I am considering forwarding a copy of it to Ford Motors in Dearborn. I have a couple of friends who work in administration there. More

Jason is always welcoming and doesn't what you ask him to do. Service department is awesome. do. Service department is awesome. More

Steve Sommer was very helpful and super friendly. They got my car in very quick for body repair and it looks great! I would not hesitate in going to this dealership again: For work on my car and/o They got my car in very quick for body repair and it looks great! I would not hesitate in going to this dealership again: For work on my car and/or the next time I'm ready to get into a new vehicle. More

Good communication, great mechanics, friendly atmosphere. I like the place it’s a hometown Ford dealer. I like the place it’s a hometown Ford dealer. More

Great service friendly personnel, they answered all of my questions, Plus they also when done with work wash the car questions, Plus they also when done with work wash the car More

Great service. Like the safety inspection…..found out I need tires very soon. Time to buy Beacons for more room. Like the safety inspection…..found out I need tires very soon. Time to buy Beacons for more room. More

On the last visit, after sending the issue with a video they fix the high pitch rub sound by lubricating the boot the seats to the firewall and issue went away. they fix the high pitch rub sound by lubricating the boot the seats to the firewall and issue went away. More