Candy Ford Inc.

I pickup my car after having work done on Thursday on the rear end and paid the $100 deductible. Then I had to take it back into the dealership the following Monday, because of a loud noise and was told that rear end and paid the $100 deductible. Then I had to take it back into the dealership the following Monday, because of a loud noise and was told that a wheel bearing had to be replace. Which I felt should have been done when it was in there the first time, because if they would have driven it they would have heard the noise. When I asked why I was being charged another $100 I was told it had nothing to do with what they fixed. I was told that it could have been the wheel bearing making the noise when I had it in there the first time. So why didn't they check it out the first time instead of charging me another $100's. More

It took 5 months but my car is finally running better. . Still shifting rough in the beginning then it smooths out... No more squeaks or drips . Still shifting rough in the beginning then it smooths out... No more squeaks or drips More

We had all the service for our 2010 Escape serviced at Candy Ford until we replaced it with a 2017 Escape. We also had our 2017 Escape serviced there. The customer service was always exceptional. However Candy Ford until we replaced it with a 2017 Escape. We also had our 2017 Escape serviced there. The customer service was always exceptional. However, over the last 18 months having the 'Works' completed 3 times, I discovered with all 3 oil changes it was a quart or more low of fresh oil each time. This concerns me for obvious reasons. I did contact the new Service Mgr Dennis this last time to inform him of my concern. He apologized and thanked me for letting him know. He said he would look into a possible issue with the oil dispenser. More

Efficient and good service. Staff was polite and helpful. Some what easy to make appointment on line. Staff was polite and helpful. Some what easy to make appointment on line. More

I was there 2 hours for an oil change. I arrived at 7:25 and the oil change was not completed until 9:30. No one was in front of me for an oil change. I arrived at 7:25 and the oil change was not completed until 9:30. No one was in front of me for an oil change. More

Always a great experience working with the folks at Candy Ford. I highly recommend this dealership. Ford. I highly recommend this dealership. More

Candy Ford service and parts has provided me with dedicated and high quality service for over 25 years. My current Ford has over 200,000 miles and along with my recent repairs Candy service has kept dedicated and high quality service for over 25 years. My current Ford has over 200,000 miles and along with my recent repairs Candy service has kept this trusty wheels rolling along in tip-top shape. More

The staff is friendly and knowledgeable about their business. I appreciate the consideration of making appointments as fair as possible to every day life and the feedback given for service business. I appreciate the consideration of making appointments as fair as possible to every day life and the feedback given for service More

Great organization. Friendly, knowledgeable, and honest. I will return for all my Ford related business! Friendly, knowledgeable, and honest. I will return for all my Ford related business! More

I appreciate the personal attention you can only get at a small-town dealer like Candy Ford in Charlotte small-town dealer like Candy Ford in Charlotte More