Canandaigua Chrysler Dodge Jeep

Amazing sales Thank you again to Chris for all of his help in making our purchase of a new to to us dodge journey! He made our experience very smooth! Thank you aga Thank you again to Chris for all of his help in making our purchase of a new to to us dodge journey! He made our experience very smooth! Thank you again to Chris for all his time and effort to ensure we were completely satisfied with our purchase! More

Matt was heartless and rude to me This was my first time buying a car on my own and I am still in tears. The very evening we drove our new Chrysler Pacifica Hybrid after our train This was my first time buying a car on my own and I am still in tears. The very evening we drove our new Chrysler Pacifica Hybrid after our training session, I knew this new car was too technical for my husband (cognitive issues) and started asking to buy back our trade in. I sent texts and emails Friday thru Sunday to our sales person but received no response. On Monday I returned in person to talk with the sales manager. Matt said he was busy , he had already promised it to a wholesaler but had a meeting in 5 minutes and would get back to me. About 90 minutes later, as I sat in front of him in the showroom , I still felt ignored, so I approached him again. He said he was too busy right now and needed time to contact the wholesaler. When I stopped back on Tuesday afternoon, to pickup our new car (the platinum protection package was applied), I still felt ilike Matt was avoiding me but just as I was getting into the Chrysler to leave, he came up behind me and said he would have to add on $270 for inspecting my husbands car and another $400 for lemon law so... he needed to get $1,000 over what he allowed us towards the new car. He also said he needed a response right away. I thought that was a little odd since I waited 4 days for a response from Matt to begin with. That afternoon and evening, I consulted with a salesman friend of ours, the DMV and the NYS Atty . I learned that I could sign a waiver to the lemon law coverage that Matt mentioned. Besides, not only do we have 6 mo of warranty remaining on that car, it will be stored in our garage all winter. The next morning, I prepared for a trip to the bank and returned to the dealership ready to sign a wavier and offer Mat $500 over the trade in allowance (plus tax) for their time. Before I could complete my sentence, Matt said “it is gone. I told you I needed an answer right away”. I left the showroom in tears. I left voice messages with both the VP and General Manager but still have not received a response. Is this their standard level of Customer service? More

Great place to shop They were such great people to work with. They were able to get me the exact vehicle that I wanted. The people are very friendly and helpful with what They were such great people to work with. They were able to get me the exact vehicle that I wanted. The people are very friendly and helpful with whatever you need. More

everything was as good or better than promised. did all my work over the phone and when I drove from eastern ny to Canandaigua 230 miles I was greeted professionally and everything was as good or be did all my work over the phone and when I drove from eastern ny to Canandaigua 230 miles I was greeted professionally and everything was as good or better than was promised over the phone which was a big concern of mine because of past dealer nightmares. I've bought vehicles as far west as Arizona, Oklahoma, South as far as Florida and north Carolina NEVER had a better experience. I'll definitely buy there again. Chris my salesman and Steve in finance were truly a joy to work with they both worked diligentl to meet my needs. GREAT EXPERIENCE !!!! More

Friendly, knowledge, & professional We stopped in to inquire about leasing. We were greeted by Howard Hill & welcomed to the dealership. Howard listened to what we were thinking of loo We stopped in to inquire about leasing. We were greeted by Howard Hill & welcomed to the dealership. Howard listened to what we were thinking of looking at and offered information on the leasing program. He then suggested we look at a Grand Cherokee he had in the lot. He brought it around & showed us how everything worked. We took a test drive & he further explained the many features it had. Returning back to the office we decided it was what we wanted. Howard then began the process of the paperwork & setting us up with Steven Mansfield in finance dept. The day started meeting Howard around 9:00am and by about 12:30pm we were happily driving our Grand Cherokee home! More

Wouldn't reccomend buying a car here I bought my first car from them and I was so excited to finally purchase a car. I called them the day after I brought it home because I noticed a smal I bought my first car from them and I was so excited to finally purchase a car. I called them the day after I brought it home because I noticed a small dent in the side, they said they would "see what they can do" and I never heard back from them. I've had the car for 6 months now and I have had nothing but problems with it. From the transmission slipping, the sunroof/power windows not wanting to go up or down, already needing new breaks and a front wheel bearing, the ceiling fabric already starting to peel. I wouldn't reccomend anyone to purchase a vehicle from here. It's sad I had such a bad experience purchasing my first vehicle. Dont buy a car from here unless you want to keep putting money into it to fix it!!! More

Jeep Jl Nick at Canandaigua Jeep was great. He was able to find the Jeep and the color that I was looking for in a day. The total experience was effortless Nick at Canandaigua Jeep was great. He was able to find the Jeep and the color that I was looking for in a day. The total experience was effortless More

Kyle went above and beyond! We came from Michigan to NewYork to get our new Yukon. Kyle helped us arrange our trip and was able to email us additional photos to insure the Yukon We came from Michigan to NewYork to get our new Yukon. Kyle helped us arrange our trip and was able to email us additional photos to insure the Yukon was what we were looking for. Kyle was able to get the tires we wanted too. We were very happy with the service we received and would consider another road trip to New York for our next vehicle. More

Greatest experience! Nick was very professional and helpful and Matt in finance has always been a joy to work with! I would highly recommend Nick! All around the best sale Nick was very professional and helpful and Matt in finance has always been a joy to work with! I would highly recommend Nick! All around the best sales rep I have ever worked with! He genuinely cares about his customers. More

Awesome Service Absolutely wonderful place to buy a car. They spend the time working with you to ensure you are getting the car you want at a good value. They go over Absolutely wonderful place to buy a car. They spend the time working with you to ensure you are getting the car you want at a good value. They go over things in detail with you so you know all the features of your car. Great customer service. Thank you for all of your help Matt, Dave, and Steve. I love my new Jeep Cherokee. More