Campus Ford

We live in Charlottesville but drive to Waynesboro to purchase and service our Fords. We've always driven Fords. After a bad experience with our local dealer, we decided to shop for our new car at Jim Sn purchase and service our Fords. We've always driven Fords. After a bad experience with our local dealer, we decided to shop for our new car at Jim Snead Ford. We bought a 2012 Fusion and liked it so much we bought a second one nine months later. We take the cars there for routine checks and I actually look forward to my visits there. If you're looking for a great Ford dealer and great service department you'll want to go to Jim Snead Ford. If you're shopping for a car ask for Mickey Painter. More

Might recommend for sale as a good four of five of the vehicles we've owned throughout the years came from Jim Snead and the sale was made fair, and with a very good price. The service on the other hand vehicles we've owned throughout the years came from Jim Snead and the sale was made fair, and with a very good price. The service on the other hand was seriously lacking but this never came to my attention until we had two somewhat major issues, never before had anything of this nature ever come up as we did in a very short time period and neither worked out very well with one being a major concern and expense that I had to pay for. The larger of the two problems was when a driver pulled out in front of me and clipped the front fender causing wheel and tire damage in addition to the fender. The fender was replaced and painted nicely to match existing paint, and a new wheel and tire replaced the damaged one. I have an automatic 4wheel drive and it came to be in a short span of time that the transmission was always slipping into 4wheel drive because you are NEVER supposed to replace a tire with that system, it always has to be all four tires that match identically with tread wear for the exact reason I stated and this should have been blatantly obvious to a dealer than sells so many vehicles with this type of transmission that it still pains me to write about the dismay I had when I discovered this painful lesson. I had never had an automatic 4wheel drive system and had no way of telling that it would do such permanent and expensive damage to my vehicle. I have never gotten it fixed (to the tune of a few thousand dollars) and Jim Snead and Co. were not responsive to my complaint, my frustration, or the fact that it happened in general. I suppose they were a little embarrassed. The other issue was near the same time and not as worthy of a write up but nonetheless and poor experience with the service department when it came to a significant repair. Final verdict: maybe worth a look on a sale but DO NOT get your vehicle serviced here. Sorry Jim Snead, it's the only thing I can do after such a terrible experience. More

Excellent customer service . We live close to a Ford Dearlership in Charlottesville but went to Waynesboro October 2011 and bought a new Ford Fusion for my husband. Went back June 2012 and bought anoth Dearlership in Charlottesville but went to Waynesboro October 2011 and bought a new Ford Fusion for my husband. Went back June 2012 and bought another 2012 Ford Fusion. This dealership is very customer oriented and treats you like you're family. Fair and trustworthy. Best Ford dealership we've ever worked with! More