Camping World of Jacksonville

Walked into Camping World of Jacksonville Florida to purchase a new camper on a Sunday. We got there before the store opened and walked around the parking lot waiting for the store to open. We saw peopl purchase a new camper on a Sunday. We got there before the store opened and walked around the parking lot waiting for the store to open. We saw people walking around to the side where the service department is located so we follow them. The store opened 20 minutes earlier and the front door was still locked. After going inside, not one of the three employees we could see spoke to us. We approached an employee and told them we wanted to purchase a camper so they found us Alyssa (sorry if it's misspelled). She took us on the golf cart to look at campers. We found a 2021 that was used and according to the sales lady only used for 3 months and returned in order to purchase a bigger unit. Great!,,,wrong. Several things that she told us about the camper that we had concerns about were found to be untrue. As we are waiting to do paperwork with her, she comes back in and says this camper was sold but the paperwork hasn't been signed yet so I'm going to let you all buy it. The guy that sold it always takes my sales so I'm taking this one. Good for us, but I'm thinking how awful of a co-worker that is. After purchasing the camper, we are told to come back on a Saturday for pick up. We live 4 hours away from this dealership and make the trip back to get out camper. As we wait along with other unhappy customers we learn even more about this sales lady and her tactics. We waited nearly an hour before doing our walk through. During the walk through with Stanley, we are told that the damaged table and missing remotes would be replaced. Our sales lady, Alyssa told us this as well. As we finish the walk through, we are told that the sway bar we had couldn't be used. After a heated conversation with service, it in fact can be used and no need to purchase anything else from Camping World. So we wait more. At this point, its lunch time and are irritated. We were not told we had an option of picking a time better for us nor were we told this walk though process could take all day. Had effective communication been a part of Camping World's vocabulary, we could have been prepared. We sign papers and think we are off to have fun with this new purchase. Not exactly, there is more! We have placed our paper work in the truck and a very nice young man is helping with a few details on the camper. We turn around and the man we signed papers with us going through the truck getting some papers out of our folder (that we now don't have copies of). A few weeks later, a call is placed back to this store to inquire on the table and remotes and we were told, it would be mailed to us. All of this occurred in June and as of today, there has not been a delivery of anything to us. That said, I would be ashamed to have these people on my payroll. I would not trust this store or its employees ever again. More

Taylor helped me find all sorts of new fun gadgets for our kitchen. She was so helpful and helped me coordinate colors. I left satisfied! our kitchen. She was so helpful and helped me coordinate colors. I left satisfied! More

Our experience last week was a breeze thanks to Sandy. She was polite and professional, most of all knowledgeable she was able to answer any questions we had! Will definitely use this location again! Sa She was polite and professional, most of all knowledgeable she was able to answer any questions we had! Will definitely use this location again! Sandy made our experience an A+ More

We recently purchased a new travel trailer from Camping World of Jacksonville and our Sales Rep, Darlene Paradise was superb. She was knowledgeable, friendly and was a delight to work with. We had a great World of Jacksonville and our Sales Rep, Darlene Paradise was superb. She was knowledgeable, friendly and was a delight to work with. We had a great experience and love our travel trailer and made a new friend as well. More

Darlene Paradise was great! She sold us our fantastic rv in April! She is a 5 star lady! Thanks so much for your time and expertise!!! Angela & Delaney in April! She is a 5 star lady! Thanks so much for your time and expertise!!! Angela & Delaney More

Shopping for a new unit when I met Mr. Atkinson. I think Shopping for a new unit when I met Mr. Atkinson. I think I now have the knowledge I need to purchase the right unit I need. Shopping for a new unit when I met Mr. Atkinson. I think I now have the knowledge I need to purchase the right unit I need. More

Christopher was very friendly and very knowledgeable and got us exactly what we wanted . I would definitely refer Christopher and camping world to all of our friends got us exactly what we wanted . I would definitely refer Christopher and camping world to all of our friends More

If I could give a negative star I would. First the cable was not hooked up to the wall. Took 4 days to get the trailer back. Refrigerator freezing on the outside or turning off ruining foo A hole in the r was not hooked up to the wall. Took 4 days to get the trailer back. Refrigerator freezing on the outside or turning off ruining foo A hole in the roof of the popout A wall by the popout bowe out and tore the wall A water leak in bathroom Our trailer is a brand new lemong. Camping worl says tuff They fixed the wall and the roof of the popout. We were without the camper for almost two weeks. We had to throw out the food so they could check the fridge which they did not do. Fridge remains broken we use a cooler. That Marcus guy says "if you are not happy I am not happy." Not ture. One last thing Jacksonville does not have a general manager so you are screwed on so many levels. stay away from camping world. More

Lousy customer service ...... My husband and I went to Camping World Jacksonville on Wednesday to buy a pull behind camper. We walked into the store and the young woman at the counter where you wa went to Camping World Jacksonville on Wednesday to buy a pull behind camper. We walked into the store and the young woman at the counter where you walked in never acknowledged us. We stood there in front of her while she texted on her phone, answered a few incoming calls and literally ignored us. Same for the woman at the register across the aisle. At lease she was ringing up a few customers. Ten plus minutes later I walked next to my husband and said, "did she call someone up?" he said no. She then looked up at us. I said to husband this is ridiculous, they arent even busy and I can literally see 5 employees and no one even aknowledges us. Ridiculous... Finally a woman walk up and says are you finding everything? We told her no and that service was seriously lacking and we were considering leaving. Greeter girl said I was gonna call a sales person. The lady then said that the girl up front is new to which I responded that I recommend someone train her. She found a woman to come help us. As we get on the golf cart to go look at the trailers, the sales lady asked our names. When I told her my name and that my husband is Jim, she looked at me and said "that was my ex husband's name, and that is not a good thing at all." I just looked at her thinking, really? did she just say that to a customer? we went on to look at the trailers heaaring another couple of stories about ex husband and his new house and wife. We left, went straight to the Camping Inn and RV (formerly Dick Gore's RV's) about 5 miles away. Night and day in customer service from the moment you walked in until you finished. We bought the camper from them instead, cash and all. Sad that Camping world lost a $40k customer because of poor customer service, but honestly, if it is that bad when they are supposed to be selling you something, I can only imagine how horrid their follow up service and ongoing service is. I highly recommend skipping the Camping World experience and going somewhere else. More

We are researching for the purchase of a travel trailer and stopped at Camping World to look at their inventory. We were met by Henry Gray who understood that we are not going to purchase till next year, and stopped at Camping World to look at their inventory. We were met by Henry Gray who understood that we are not going to purchase till next year, yet he still went out of his way to show us what was available. I would highly recommend him if you are looking to purchase anything that they have. He is very knowledgeable about the products that Camping World carries. More