Campbell Volkswagen of Edmonds

Lee and the service staff are very helpful and friendly. Lee and the service staff are very helpful and friendly. One of things that I like is that the service advisors tells me what services to expect in t Lee and the service staff are very helpful and friendly. One of things that I like is that the service advisors tells me what services to expect in the future so that their are no surprises. They are one of the reasons I bring my car to Campbell Nelson. They always do a great job on the car sometimes even betting my expectations. More

Exceptionally great customer service. Exceptionally great customer service. Have I mention exceptionally great customer service. The staff was very knowledgeable, helpful and understanding of my vehicle need customer service. Have I mention exceptionally great customer service. The staff was very knowledgeable, helpful and understanding of my vehicle needs. I was turned away from many competitive dealerships prior to visiting the Campbell Nelson dealership, who treated me as a very important person rather than another customer. More

Heath Bower and the Campbell Nelson team were excellent in providing us with a amazing car buying experience. We were provided an honest and no hassle buying experience where Heath found our car, gave us a in providing us with a amazing car buying experience. We were provided an honest and no hassle buying experience where Heath found our car, gave us a great price and sent us out the door in no time. More

I saw my car while enroute to visit family. Having a brief chance to stop in one day, I was greeted by Clint who answered my brief questions, and offered to facilitate a test drive. When I called him a brief chance to stop in one day, I was greeted by Clint who answered my brief questions, and offered to facilitate a test drive. When I called him a little later, he arranged to have the car available so it was ready when I arrived. When asked for a CarFax he provided it without hesitation. I took me a few days to research the car and make a decision. When I discovered some apparent anomalies with regard to the CarFax info, he proactively investigated the situation, and was able to provide explanations (which I was able to independently confirm) which helped to ease my concerns. Clint was very helpful, respectful, and considerate through the whole process of investigating, considering, and ultimately purchasing my car. Having had many unpleasant experiences with dealers and salesmen over many years, it was very refreshing to work with Clint on this purchase. He was always respectful, considerate, and ready to address any concern or question I had. My occasional contact with other staff at Campbell Nelson was equally pleasant. In addition, the personal note of thanks from Mr. Campbell was also appreciated. I am very pleased with my purchase; I would not hesitate to consider them again. More

Just picked up our new Golf last night. Before we purchased the Golf, we visited several other dealerships representing several car manufacturers. We checked out each car manufacturer for safety and purchased the Golf, we visited several other dealerships representing several car manufacturers. We checked out each car manufacturer for safety and overall car rating. We checked out each dealer with BBB, Yelp and DealerRater. We even excluded several cars just because of the dealer rating. Campbell Nelson is definitely a NO pressure dealership. We looked online and they had the car that we were interested in. We met Alan and test drove the car twice (on different days). I called Alan and asked for a price. Within minutes, Alan responded with a very fair price. I had arranged for financing with our local bank, and we were able to pick the car up the next evening. When we picked the car up, we still had to meet with their finance person to sign our paperwork. She was friendly and knowledgeable. Part of her job is to explain the warranty and options. There was no pressure but there were a lot of options to consider. Just know that this took about an hour. After we were done signing, Alan took us out to the car and went through all of the controls. He even took the time to sync my wife's iPhone to the car's bluetooth. So far, we are very happy with Campbell Nelson and the dealership. I've heard nothing but good comments about their service department. If the Service Department is as good as the rest of the dealership, and I am expecting that they are, we're happy to recommend Alan and Campbell Nelson. More

I called around to a number of dealers to see who would give me the best price on a new Jetta Sportwagen TDI. Stephen quoted me the lowest price. I was a little afraid that the customer service wouldn't be give me the best price on a new Jetta Sportwagen TDI. Stephen quoted me the lowest price. I was a little afraid that the customer service wouldn't be great since low prices do not usually go along with good customer service, but I was completely wrong to worry. Everything went so smoothly when I went in to finalize my purchase. The car was exactly as Stephen had described it and exactly as I had requested. He showed me a couple features that would have been very annoying if I had stumbled across them without warning (but are great, now that I know about them). He went over the electronics with me - he even made sure I got my phone paired with the car and had made and received a call before I left the dealership. Buying my new car from Stephen was a great experience. More

I loved this dealership. I bought my car from Heath, and it was the best experience I've had at a dealership. Heath is a great person to buy a car from, he is very friendly and knowledgeable. I would defin it was the best experience I've had at a dealership. Heath is a great person to buy a car from, he is very friendly and knowledgeable. I would definitely buy another car from this dealership. They also have a great service department. They are very friendly and always make sure you are satisfied with the work. This is the best Vw dealership I have been to in Washington, I have been to the one in everett and the one in the U district. I would recommend this Campbell Nelson over any other. More

Heath was fantastic- Completely straight up about vehicle condition and cost! Why is this so RARE in the auto business? Heath took the time to look beyond stock on hand to find a car that would fit my needs. condition and cost! Why is this so RARE in the auto business? Heath took the time to look beyond stock on hand to find a car that would fit my needs. We bought two through him! I recommend Campbell Nelson highly to my friends. More

I have purchased 2 cars from these guys since 2003....our 2010 Tiguan most recently. Service on both the Tiguan and the 2003 Jetta GLI has been excellent. These people have gone the "extra mile" everytime I' 2010 Tiguan most recently. Service on both the Tiguan and the 2003 Jetta GLI has been excellent. These people have gone the "extra mile" everytime I've worked with them. The loaner cars are appreciated. My service writer, Lee, has recently become much easier to work with, having just completed his "personality transplant" at the UW School of Medicine. His mentor and bossman Peter also recently finished his 3rd charm school class...hopefully this time it will "take"(this last bit of info was volunteered by some of his subordinates). Kurt was most helpful in resolving a problem I had with the Tiguan's towing package. Anyway, a great organization to work with. More

I bought a new 2010 VW Jetta wagon TDI from Alan Kemper in October of 2010, trading in our 2003 Passat wagon we also bought from him. In fact the TDI is the 4th car we have purchased from Alan and Campbel in October of 2010, trading in our 2003 Passat wagon we also bought from him. In fact the TDI is the 4th car we have purchased from Alan and Campbell Nelson, and I can't imagine doing business with anyone else. Alan makes the car buying experience painless, and even fun. He is not the high pressure type, just a straight shooter, and a pleasure to work with. I also love all the service guys and location is perfect for my office location. Two thumbs up. Shawn MacPherson More