Campbell Nissan of Edmonds

The staff has attritioned at an alarming rate. The sales people, the sales manager, finance specialist, the service staff have all changed in a 1 year period. This has led to poor customer service at the people, the sales manager, finance specialist, the service staff have all changed in a 1 year period. This has led to poor customer service at the Campbell Nissan dealership where just a year ago I would have rated it superb. The last time I was at the dealership around July 2006, no sales people approached me. I went to service for my scheduled oil change, was quoted a hour and was not asked which type of oil I would like. I traditionally use synthetic as I own a 350Z GTR and they put in regular oil. The car was not washed which many dealerships will do for you or vacuumed. Even Jiffy Lube vacuums your car and washes your windows. When my car broke down and I need it towed to a dealership, Campbell Nelson was booked solid and told me they had no time for me and couldn't look at it. This is for warranty repair which I bought extended warranty for but even then my car is only 1 year old. I had my car towed to the Olympia dealership which was quick to respond and kept me in the loop the entire time. The second time my car broke I took it to Performance Nissan in Everett who quickly diagnosed the issue and had it repaired shortly and notified me immediately of when they diagnosed it as well as when it was fixed and available for pick up. The lack of customer service and the poor service is most likely due to the replacement of staff in my opinion. I can only guess at why they left the company but given the state it is in now, I wouldn't buy another vehicle from this dealership and I would be wary of other Campbell Nelson dealerships. More